Call Centers Optimization Library
V.2.

Package umontreal.iro.lecuyer.ccoptim.fs

This package contains the staffing algorithm based on a new fluid model.

See: Description

Package umontreal.iro.lecuyer.ccoptim.fs Description

This package contains the staffing algorithm based on a new fluid model. Contrary to the fluid models studied in call center literature where the routing policy or routing behavior is also optimized, our new model will assume the existence of a fixed routing policy in the call center.

We also consider constraints on the service level, even though the fluid model is naturally more fit to have abandonment constraints.

Call Centers Optimization Library
V.2.