See: Description
Class | Description |
---|---|
GenerateWWExample |
Takes a given call center model and generates a new
call center model with new agent groups that are consistent with
the paper of Wallace and Whitt (2005).
|
WhittWallaceRoutingStaffing |
Implements the algorithm of Wallace and Whitt (2005).
|
WhittWallaceRoutingStaffing.MatrixRow |
Used to represent the skill set of an agent.
|
WhittWallaceRoutingStaffing.RoutingMatrix |
Represents a
groupToTypeMap matrix. |
WhittWallaceRoutingStaffingLS |
Adapts the Wallace and Whitt algorithm for staffing and routing optimization Wallace and Whitt (2005),
implemented by
WhittWallaceRoutingStaffing ,
for the RouterPolicyType.LOCALSPEC routing policy (for multiple regions). |
WhittWallaceStaffing |
Implementation of the staffing algorithm for call centers by
Wallace and Whitt (2005), but for fixed skill sets and routing policy.
|
This is a single period optimizer that creates the skill sets of each agent group, determines the routing policy and creates the staffing.
There is also a variant of the algorithm that only optimizes the staffing vector (with the skill sets and routing being fixed), for the same problem as in Cezik and L'Ecuyer (2008).