Call Centers Optimization Library
V.2.

Package umontreal.iro.lecuyer.ccoptim.scheduling.ts

Call center scheduling optimization using a two-step approach.

See: Description

Package umontreal.iro.lecuyer.ccoptim.scheduling.ts Description

Call center scheduling optimization using a two-step approach. First step optimizes the staffing for each period (assuming steady-state and independent periods). The second step optimizes the shift scheduling based on the staffing requirements based on the results of step 1. Skill transfers from Bhulai et al. (2008) is also used.
Call Centers Optimization Library
V.2.