Call Centers Optimization Library
V.2.

Package umontreal.iro.lecuyer.ccoptim.ww

Implements the optimization algorithm of Wallace and Whitt (2005).

See: Description

Package umontreal.iro.lecuyer.ccoptim.ww Description

Implements the optimization algorithm of Wallace and Whitt (2005).

This is a single period optimizer that creates the skill sets of each agent group, determines the routing policy and creates the staffing.

There is also a variant of the algorithm that only optimizes the staffing vector (with the skill sets and routing being fixed), for the same problem as in Cezik and L'Ecuyer (2008).

Call Centers Optimization Library
V.2.