Call Centers Optimization Library
V.2.

Package umontreal.iro.lecuyer.ccoptim.routing

This package implements most of the routing policies presented in: Call Center Routing Policy Using Call Waiting and Agent Idle Times.

See: Description

Package umontreal.iro.lecuyer.ccoptim.routing Description

This package implements most of the routing policies presented in: Call Center Routing Policy Using Call Waiting and Agent Idle Times.
Call Centers Optimization Library
V.2.