See: Description
Class | Description |
---|---|
BestSLFirstRouting |
Routing policy that extends the policy AGENTSPREF so that an idle agent will
choose in priority the call queue where the first call waiting
in line has waited less than its AWT.
|
BestSLFirstRouting.BestSLFirstRouter | |
BestSLFirstRouting.BestSLFirstRouterFactory | |
GenCMuRouting |
Implements the generalized-cμ policy with only delay cost functions for
the call types and agent groups.
|
GenCMuRouting.GenCMuRouter | |
GenCMuRouting.GenCMuRouterFactory |
Defines this router factory.
|
LeastWaitFirstRouting |
Routing policy that extends the policy
AGENTSPREF so that an idle agent will
choose in priority the call queue where the first call in line as waited the least. |
LeastWaitFirstRouting.LeastWaitFirstRouter | |
LeastWaitFirstRouting.LeastWaitFirstRouterFactory | |
MinIdleAgentsRouting |
Routing policy that extends the policy
AGENTSPREFWITHDELAYS
to add an additional routing rule based on the number of idle agents in the group. |
MinIdleAgentsRouting.MinIdleAgentsRouter | |
MinIdleAgentsRouting.MinIdleAgentsRouterFactory | |
WeightRouting |
Implements the weight routing policy.
|
WeightRouting.WeightRouter | |
WeightRouting.WeightRouterFactory | |
WeightRoutingIdleness |
Implements the weight routing policy.
|
WeightRoutingIdleness.WeightRouterIdleness | |
WeightRoutingIdleness.WeightRouterIdlenessFactory | |
WeightRoutingSimple |
Note: Implements a simplified version of the weight routing policy, where
the matrices A and B are now vectors of sizes K and I,
where K is the number of call types and I is the number of agent groups.
|
WeightRoutingSimple.WeightRouterSimple | |
WeightRoutingSimple.WeightRouterSimpleFactory | |
WeightRoutingThreshold |
Implements the weight routing policy.
|
WeightRoutingThreshold.WeightRouterThreshold | |
WeightRoutingThreshold.WeightRouterThresholdFactory | |
WeightRoutingVector |
Note: Implements a simplified version of the weight routing policy with
only vector parameters.
|
WeightRoutingVector.WeightRouterVector | |
WeightRoutingVector.WeightRouterVectorFactory |