Comparison of issue tracking systems 4698944 225976102 2008-07-16T08:10:43Z 199.203.168.85 /* Issue tracking systems */ This page contains both [[issue tracking system|issue]] and [[bug tracking system]]s. The distinction is uncertain in some cases, so have a look at the other category as well when missing an entry. == Issue tracking systems == <!-- Please keep these in alphabetical order, and when adding (or removing) rows, please check all tables in the article. --> {| class="sortable wikitable" style="width: auto; text-align: center; font-size: smaller" ! System ! Creator ! License ! Implementation<br/>language ! User<br/>interface ! Back end ! Source code revision control system integration<ref>See also [http://www.mkgnu.net/?q=scmbug Scmbug].</ref> ! Dynamic documentation integration/generation ! Test planning integration ! Customizable workflow ! Unicode support ! [[LDAP]] user authen. ! Custom Fields ! Email Integration(Both ways) <ref> It sends the email notifications to users as well as accepts replies and updates the system accordingly. </ref> |- | style="padding-left: 1em" | [[A. InformUP]] | [http://informup.com/ A. InformUP.com] | Proprietary | [[ASP.NET]], [[C Sharp (programming language)|C#]] | Windows, Web, e-mail | [[Microsoft Access|Access|SQL Server 2005 Express]] | | {{yes}} | {{yes}} | {{yes}} | {{Yes}} | {{No}} | {{Yes}} | {{Yes}} |- | style="padding-left: 1em" | [[bigWebApps HelpDesk]] | [[bigWebApps]] | Per seat based on internal and external usage | | Web, e-mail, | [[Microsoft SQL Server|SQL Server]] | | Custom reports, Configurable dashboard, Customizable business rules for routing, tech notes | | {{yes}} | {{yes}} | {{yes}} <br />[[Microsoft Active Directory]] | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[c.Support]] | [[GWI Software]], Inc. | Proprietary, Commercial, Source Code License available | [[ASP.NET]], [[XHTML]], [[C Sharp (programming language)|C#]] | Web, e-mail | [[Microsoft SQL Server]] | | Extensive workflow, automated or manual routing, [[service level agreement]]s, [[ITIL]], automatic assignment, statistical reports, [[Knowledge Base]], advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, [[Windows Management Instrumentation|WMI]] based [[IT Asset Management|Asset Management]], escalation rules, surveys, related issues, call scripts | | {{Yes}}<br />Extensive and dynamic | {{Yes}} | {{Yes}}<br />[[Microsoft Active Directory]] | {{Yes}} | {{Yes}}<br />Outbound (S)[[SMTP]], Inbound (S)[[POP3]], [[IMAP4]] ([[Secure Sockets Layer|SSL]]/[[Transport Layer Security|TLS]]) |- | style="padding-left: 1em" | [[codeBeamer]] | [[Intland Software]] | proprietary | [[Java (programming language)|Java]] | Web, e-mail, [[Web service]]s, [[Eclipse (software)|Eclipse]] plug in, [[NetBeans]] plug in module | [[MySQL]],[[Apache Derby|Derby]], [[Oracle Database|Oracle]] | [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]], [[Telelogic SYNERGY|Synergy CM]],[[Microsoft Visual SourceSafe|Visual SourceSafe (cb 4.1)]], [PVCS (cb 4.1)] | enterprise wiki knowledgebase (based on JSP), configurable reporting engine with charts and reports, export to MS Excel, PDF, RTF, XML | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[ConSol CM]] | [http://www.consol.com/ ConSol Software] | proprietary | [[Java (programming language)|Java]] | Web, e-mail, [[Web service]]s, | [[Microsoft SQL Server]], [[Oracle Database|Oracle]], [[IBM DB2|DB2]] | | configurable reporting (Crystal Reports), export to MS Excel (CSV) | | {{yes}}<br />GUI-based, Extensive and dynamic | {{yes}} | {{yes}}<br />[[Open LDAP]], [[Microsoft Active Directory]], [[Novell eDirectory]] | {{yes}} | {{yes}}<br />Outbound [[SMTP]], Inbound [[POP3]], [[IMAP]] |- | style="padding-left: 1em" | [[DevTrack]] | [[TechExcel]] | proprietary | [[C++]], [[C Sharp|C#]], [[ISAPI]] | Windows client, Web, e-mail, Web services | [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[Oracle database|Oracle]], [[Microsoft Access|Access]] | [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Perforce]], [[Microsoft Team Server]], [[AccuRev]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[IBM Rational ClearCase|ClearCase]] | reporting engine | Integrated with [[DevTest]] for test management | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- |style="padding-left: 1em" | [http://eventum.mysql.org/wiki/index.php/Main_Page Eventum] | [http://en.wikipedia.org/wiki/MySQL_AB/ MySQL AB] | | GPL | [[php]] | Web, E-mail, IRC | [[MySQL]] | | CVS, Extensive workflow, automated or manual routing, [[service level agreement]]s, [[ITIL]], automatic assignment, statistical reports, [[Knowledge Base]], advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, [[Windows Management Instrumentation|WMI]] based [[IT Asset Management|Asset Management]], escalation rules, surveys, related issues, call scripts | | {{Yes}}<br />Extensive and dynamic | {{Yes}} | {{Yes}}<br /> | {{Yes}} | {{Yes}}<br />Outbound (S)[[SMTP]], Inbound (S)[[POP3]], [[IMAP4]] ([[Secure Sockets Layer|SSL]]/[[Transport Layer Security|TLS]]) |- | style="padding-left: 1em" | [[eTicket]] | [[eTicket]] | [[GPL]] | [[PHP]] on all platforms | Web, e-mail | [[MySQL]] | | | | | {{Yes}} | {{no}} | | {{Yes}} |- | style="padding-left: 1em" | [[ExoHelpDesk]] | [[ExoScripts]] | [[Apache License]] variant, with additional restrictions | [[PHP]] on all platforms | Web, e-mail | [[MySQL]] | | basic reporting | {{yes}} | {{yes}} | {{no}} | {{no}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[fixx]] | [[hedgehog lab]] | proprietary | [[Java (programming language)|Java]] | Web, REST, e-mail | [[IBM DB2|DB2]], [[Firebird (database server)|Firebird]], [[HSQLDB]], [[MaxDB]], [[MySQL]], [[Oracle Database|Oracle]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Sybase ASA]] | | flexible filtering engine for reporting, export to MS Excel, PDF, CSV, XML | | | {{yes}} | | |- | style="padding-left: 1em" | [[GLPI]] | [[Indepnet]] | [[GPL]] | [[PHP]] | Web, e-mail | [[MySQL]] | | [[Knowledge Base]],[[IT Asset Management|Asset Management]] done via [[OCS Inventory]] | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[HelpSpot]] | [[UserScape]] | proprietary | [[PHP]] | Web, e-mail, [[RSS]], API | [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[PostgreSQL]] | | reporting: integrated charts and reports, export to Excel | | {{yes}} | | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[IBM Rational ClearQuest]] | [[Rational Software]] | proprietary | kernel: executables for several platforms; hooks: [[Perl]] and [[Visual Basic]] | Web, Windows client, e-mail | [[IBM DB2]], [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]], [[Sybase ASA]] | [[ClearCase]] [[AccuRev]] | reporting: integrated charts and interface to [[Crystal Reports]] | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Instant Business Network]] | [[Mediachase]] | Hosted version or local server package | C# | Web, Optional Windows client for secure messaging, MS Office integration | SQL Server | CVS, Team Foundation Server | Reporting: Canned as well as Custom Reports available | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[IssueNet]] | [[Elsinore Technologies]] Inc. | proprietary | [[ASP.NET]],[[C Sharp (programming language)|C#]],[[C++]] | Web, [[Windows Forms|Winforms]], [[E-Mail]], [[Microsoft Outlook|Outlook]] plugin, [[Microsoft Visual Studio|Visual Studio]] plugin, | [[Microsoft SQL Server|SQL Server]] | [[Subversion (software)|Subversion]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]] | Advanced reporting, configurable dashboards, [[Microsoft Project]] integration | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[IssueTrackerProduct]] | [[Peter Bengtsson]] | [[Zope Public License|ZPL]] | [[Python (programming language)|Python]] | Web, e-mail | | | | | | | | |- | style="padding-left: 1em" | [[IssueTrak]] | [[IssueTrak]], Inc. | Hosted, Proprietary, Commercial | [[ASP.NET]], [[HTML]], [[VBScript on Windows]] | Web, e-mail | [[Microsoft SQL Server]] | | Add unlimited # of comments to issues, automatic assignment, statistical reports, knowledge base, search issues, file attachments, convert incoming emails to issues, configurable dashboards, report writer, scheduled reports, escalation rules, SLAs, surveys, recurring issues | | extensive, customizable | | {{Yes}} [[Microsoft Active Directory]] | Many, Highly Customizable |Yes, Both Ways, SMTP Outgoing, POP3 Incoming, MAPI (Exchange) Incoming |- | style="padding-left: 1em" | [[Issue Tracking Anywhere]] | [[Dynamsoft]] Corporation | Hosted, Proprietary | [[ASP.NET]], [[C#]] | Web | [[Microsoft SQL Server]] | | reporting: integrated charts and reports | | {{Yes}} | {{Yes}} | {{No}} | {{Yes}} | {{Yes}} |- | style="padding-left: 1em" | [[IssueView]] | IssueView.Com | proprietary | [[ASP.NET]], [[C Sharp (programming language)|C#]] | Windows, Web, e-mail | [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]] | | integrated reporting, Word merge, charts | | extensive, customizable | | {{no}} | | |- | style="padding-left: 1em" | [[itracker]] | itracker.org | [[GNU Lesser General Public License|LGPL]] | [[Java (programming language)|Java]] | Web, [[Eclipse (software)|Eclipse]] plugin, [[Web service]] | [[HSQLDB]], [[Firebird (database server)|Firebird]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[IBM DB2|DB2]], [[Oracle Database|Oracle]], [[PostgreSQL]] (anything [[Hibernate (Java)|Hibernate]] supports) | | {{yes}} | {{yes}} | {{yes}} | | {{no}} | | |- | style="padding-left: 1em" | [[JTrac]] | [http://jtrac.info/ The JTrac project] | [[Apache License]] | [[Java (programming language)|Java]] | Web | Oracle, DB2, Microsoft SQL Server, Sybase, MySQL, PostgreSQL, TimesTen, HypersonicSQL, SAP DB, InterSystems Cache' | [http://subversion.tigris.org/ Subversion] | [[reporting]]: export to Excel | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}}, one-way |- | style="padding-left: 1em" | [[Liberum Help Desk]] | [[Doug Luxem]] | [[GNU General Public License|GPL]] | [[Active Server Pages|ASP]] | Web | [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]] | | | | | | | | |- | style="padding-left: 1em" | [[LibreSource]] | [[Artenum]] | [[Q Public License|QPL]] | [[HTML]]/[[Java (programming language)|Java]] on all platforms | Web | [[PostgreSQL]] | Subversion, [[LibreSource|LibreSource Synchronizer]] | | | | {{yes}} | | | |- | style="padding-left: 1em" | [[LiveTime Service Manager]] | [[LiveTime]] | proprietary | [[Java (programming language)|Java]] | Web, e-mail | [[IBM DB2|DB2]], [[IBM Informix|Informix]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[IBM DB2|DB2]], [[MySQL]], [[PostgreSQL]], [[Sybase ASA]] | | [[knowledgebase]], [[reporting]], forums, visual workflow editor, configurable dashboards, search engine | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[KACE Systems Management Appliances]] | [[KACE]] | proprietary | PHP | | [[MySQL]], [[Apache HTTP Server|Apache]] | [] | | | {{yes}} | {{no}} | {{yes}} | {{yes}} | {{yes}} |- |- | style="padding-left: 1em" | Microsoft Team Foundation System | [[Microsoft]] | Proprietary, Commercial | .NET | Web, Windows, Visual Studio, MS Excel, MS Project | MS SQL Server | Team Source | {{yes}} - workflow definitions, process documentation | {{yes}} | {{yes}} - can define different workflows for each Work Item type and define custom Work Item types | {{yes}} | {{yes}} - Active Directory | {{yes}} - can define different fields for each Work Item type and define custom Work Item types | {{yes}} |- | style="padding-left: 1em" | [[Mojo Helpdesk]] | [[Metadot Corp.]] | online / hosted only | [[Ruby on Rails]], [[Ajax (programming)|AJAX]] | Web, e-mail | [[RSS (file format)|RSS]], [[application programming interface|API]], [[Web service]] | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Novo Help Desk]] | [[Novo Solutions]] Corp. | proprietary | | Web, e-mail | [[Microsoft SQL Server|SQL Server]] | | [[knowledgebase]], [[reporting]], configurable dashboards | | {{yes}} | {{yes}} | {{Yes}} [[Microsoft Active Directory]] | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[OMNITRACKER]] | [[OMNINET GmbH]] | proprietary | [[C++]], [[ASP.NET]] | [[Microsoft Windows|Windows]] client, Web, PocketPC, e-mail | [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]] | | reporting via [[Crystal Reports]]; mail merge via Microsoft Word | | {{yes}} | | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [http://oneorzero.com/ OneOrZero] | [[OneOrZero]] | GPL | [[PHP]] | Web/e-mail | [[Apache]], [[MySQL]], ([[SQLite]] in older version) | | reports by mail, knowledgebase | | {{yes}} but basic | | {{Yes}}<br />[[Microsoft Active Directory]] | | {{yes}} inbound, outbound |- | style="padding-left: 1em" | [[OTRS]] | otrs.org | [[GPL]] | [[Perl]] | Web/E-Mail | [[MySQL]], [[PostgreSQL]], [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]] | | Advanced reporting, configurable dashboards | | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Polar Help Desk]] | [[Polar Software Company]] | Proprietary, Commercial, Source Code License available | [[ASP.NET]], [[C Sharp (programming language)|C#]] | Web, e-mail | [[Microsoft SQL Server]] | | [[service level agreement]]s, [[ITIL]], statistical reporting: integrated charts and reports,, [[Knowledge Base]], advanced search, file attachments, inbound emails to issues, notifications, escalation rules | | {{yes}} | | {{Yes}}<br />[[Microsoft Active Directory]] | | {{Yes}}<br />Outbound [[SMTP]], Inbound (S)[[POP3]], [[IMAP4]] |- | style="padding-left: 1em" | Polarion ALM Enterprise | [[Polarion Software]] | proprietary | [[Java]] + [[Ajax (programming)|AJAX]] [[OSGi]] standard | Web ([[Ajax (programming)|AJAX]]), [[Eclipse (software)|Eclipse]] plug in | [[Apache HTTP Server]] , [[Sun Java System Application Server|Java Application Server]], Portal [[Java Portlet specification|JSR-168]] compatible, [[Subversion (software)|Subversion]] , [[Web service|Web Services]], Open [[Application programming interface|API]] | [[Subversion (software)|Subversion]] | [[Subversion (software)|Subversion]]-based [[Wiki]], [[Capability Maturity Model Integration|CMMI]] & [[Extreme Programming|XP]] [[Knowledge base]] & reports, real-time customizable dashboards, [[Portable Document Format|PDF]] export, [[Microsoft Word|Word]]/[[Microsoft Excel|Excel]] export, customizable reports | Yes (using "LiveDoc" feature if test plan is described in [[Microsoft Excel|Excel]]; free [[Mercury Interactive|HP TestDirector]] Connector available) | {{yes}} | {{yes}} | {{yes}} | {{yes}} | [[Simple Mail Transfer Protocol|SMTP]] automatic notifications, create issues from email (Both ways) |- | style="padding-left: 1em" | [[Action Request System|Remedy Action Request System]] | [[Remedy Corporation]] | proprietary | | thick [[Microsoft Windows|Windows]] client, Web, [[Web service]] | [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[IBM DB2|DB2]], [[IBM Informix|Informix]], [[Sybase ASA]] | | With RKM, the Remedy Knowledge Base product from [[BMC Software|BMC]] | {{No}} | {{yes}}<ref>Restricted to administrators</ref> | | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Request Tracker]] | [[Best Practical Solutions]] LLC | [[GNU General Public License|GPL]] | [[Perl]] | Web, e-mail, command-line | [[MySQL]], [[PostgreSQL]], [[Oracle Database|Oracle]] | [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]] | | | {{Yes}} | {{Yes}} | {{Yes}}<ref>requires a third-party “overlay”</ref> | {{Yes}} | {{Yes}} |- | style="padding-left: 1em" | [[Roundup (issue tracker)|Roundup]] | Ka-Ping Yee, Richard Jones | [[MIT license]] (ZPL v 2.0 for the template system) | [[Python (programming language)|Python]] | Web, e-mail, command line | [[SQLite]], [[MySQL]], [[PostgreSQL]] | [[Subversion (software)|Subversion]]<ref>When customized like described [http://www.mechanicalcat.net/tech/roundup/svn-roundup here]</ref> | wiki can be integrated or linked<ref>described here ([http://www.mechanicalcat.net/tech/roundup/wiki/RoundupAsWiki Roundup as Wiki]) rsp. here ([http://www.mechanicalcat.net/tech/roundup/wiki/LinkFormattingExample link formatting])</ref> | | {{Yes}} | {{Yes}} | {{Yes}}<ref>LDAP login [http://www.mechanicalcat.net/tech/roundup/wiki/LDAPLogin customization recipe]</ref> | {{Yes}} | {{Yes}} |- | style="padding-left: 1em" | [[RMTrack (issue tracker)|RMTrack]] | [[RMTrack Issue Tracking Solutions Inc.]] | Proprietary | [[ASP]], [[VB6]], [[C++]] | Web | [[Microsoft SQL Server]] | | Advanced reporting, integrated charts, export to Excel | {{No}} | {{Yes}}<br />Extensive and dynamic | {{No}} | {{Yes}}<br />[[Microsoft Active Directory]] | {{Yes}} | {{Yes}}<br />Outbound [[SMTP]], Inbound (S)[[POP3]] |- | style="padding-left: 1em" | [[ServiceCenter]] | [[Peregrine Systems]] | proprietary | | Web | | | | | | | | | |- | style="padding-left: 1em" | [[ServiceDesk Plus]] | [[Adventnet]] | proprietary | | Web | SQL Server, MySQL | | | | {{yes}} but basic | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[ServiceDesk SD²]] | [[Solvedirect]] | proprietary | | Web, PDA, mobile, email, SMS | PostgreSQL | | | {{Yes}} | {{Yes}}, multiple workflows, workflow mapping to third-party systems | {{Yes}} | | {{Yes}} | {{Yes}} |- | style="padding-left: 1em" | [[SharpForge]] | [[XP Software Services]] | New BSD | [[C Sharp (programming language)|C#]]/[[Microsoft .NET|.NET]] | Web, RSS, email, | [[Microsoft SQL Server|SQL Server]]/[[MSDE]], [[ASP.NET]] | [[Subversion (software)|Subversion]] | Standard html content loaded directly out of the Subversion repository. | {{No}} | {{No}} | {{Yes}} | {{No}} | {{No}} | {{No}} |- | style="padding-left: 1em" | [[Simpleticket]] | [[Spur]] | [[GNU General Public License|GPL]] [http://simpleticketblog.weblogswork.com/2006/12/13/code-support-and-release] | [[Ruby on Rails]] | Web | [[MySQL]], [[PostgreSQL]] | [[Subversion (software)|Subversion]] | | | | | | | |- | style="padding-left: 1em" | [[Sinergia]] | GLR | [[GNU General Public License|GPL]] | [[ASP.NET]], [[C Sharp (programming language)|C#]] | Web | [[Microsoft SQL Server|SQL Server]], [[Windows Workflow Foundation]] | | | | {{yes}} | | | | |- | style="padding-left: 1em" | [[SmarterTicket]] | [[SmarterTools]] | proprietary | [[ASP.NET]] | Web, e-mail | [[MySQL]], [[MSDE]], [[Microsoft SQL Server|SQL Server]] | | [[knowledgebase]], [[reporting]] | {{no}} | {{no}} | {{no}} | {{yes}}, can authenticate against Active Directory | {{no}} | {{yes}}, manages a single mailbox allocated for this purpose alone |- | style="padding-left: 1em" | [[Spiceworks|Spiceworks Desktop]] | [[Spiceworks]] | proprietary, freeware | [[Ruby on Rails]] | Web, e-mail | [[sqlite]] | | asset inventory, [[reporting]], ticket-based help desk | | | | | | |- | style="padding-left: 1em" | [[Support Fusion]] | [[Support Fusion]] | proprietary | [[ASP.NET]] | Web, e-mail | [[Microsoft SQL Server|SQL Server]] | | [[knowledgebase]], [[reporting]], automatic FAQ generation | | {{yes}} | | | | |- | style="padding-left: 1em" | [[SupportSuite]] | [[Kayako]] | proprietary | [[PHP]] | Web, e-mail, SMS, WAP | [[MySQL]] | | e-mail management, ticket-based help desk, live chat, [[knowledgebase]], troubleshooter, file management, reporting | |{{yes}}; extensive and dynamic SLA integration and workflow management |{{yes}} |{{yes}}; can authenticate against Active Directory |{{yes}} |{{yes}}; outbound, inbound for both staff and end users |- | style="padding-left: 1em" | [[SysAid]] | [[Ilient]] | proprietary | [[HTML]]/[[Java (programming language)|Java]] | Web | | | | |{{yes}} |{{yes}} | {{yes}} |{{yes}} |{{yes}} |- | style="padding-left: 1em" | [http://www.task-control-center.de TaskControlCenter] | [http://www.reimelt.net ReimeltITConsulting] | Commercial | [[ASP.NET]] | Web, e-mail | [[MS SQL]] | | All Tasks (Bug Ticket,Change request, holiday..) can be handeld by diffrent workflows. The focus is on a ressource planning for software developers |{{yes}} |{{yes}} ; Based on Task Types |{{yes}} | |{{yes}} |{{yes}}; outbound, inbound |- | style="padding-left: 1em" | [[SysAid]] | [[Ilient]] | proprietary | [[HTML]]/[[Java (programming language)|Java]] | Web | | | | |{{yes}} |{{yes}} | {{yes}} |{{yes}} |{{yes}} |- | style="padding-left: 1em" | [http://www.tagticket.com TagTicket] | [[TagTicket Ltd.]] | Commercial, Trial Available | [[PHP]], [[XHTML]], [[AJAX]] | Web, Email, [[RSS]] | [[MySQL]] | | Focuses on ease of use, setup and the interface. Requires no installation, or technical expertise. Provides tagging , User management and email piping. Subscription based ($40 per month). | | {{Yes}} <br />Lightweight controls let User decide workflow | {{Yes}} | {{No}} | {{Yes}} | {{Yes}}<br />(Tickets are completely integrated with email functionality, for both updates and creation) |- | style="padding-left: 1em" | [[Teamwork (software)]] | [[Open Lab]] | proprietary, some parts [[GNU Lesser General Public License|LGPL]] | [[Java (programming language)|Java]] | Web, e-mail | all relational (uses [[Hibernate (Java)|Hibernate]]) | | | | | | |- | style="padding-left: 1em" | [[Track-It]] | [[Numara Software]] | proprietary | | Web, e-mail, Windows client | [[Microsoft SQL Server|SQL Server]], [[Oracle Database|Oracle]] | | Custom reports using [[Crystal Reports]], configurable dashboard, tech notes | | {{yes}} | | {{yes}} <br />[[Microsoft Active Directory]] | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Unicenter Service Desk (USD)]] | [[Computer Associates]] (CA) | proprietary | [[JAVA|C++]] | Web, e-mail, API, batch, web services, JAVA client | [[Microsoft SQL Server|SQL Server]], [[Ingres]], [[Oracle Database|Oracle]] | | reporting: integrated text reports. External MS Access predefined, Crystal report Predefined. | {{no}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[versaSRS Issue Tracker]] | [[versaSRS]] | proprietary | [[ASP.Net]] | Web | [[MS SQL Server]] | | [[knowledgebase]] | {{no}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[VisionProject]] | [[Visionera AB]] | proprietary | [[Java (programming language)|Java]] | Web (hosted or installed version), e-mail, web service | [[Microsoft SQL Server|SQL Server]], [[MySQL]] | {{yes}}, [[Subversion (software)|Subversion]] | {{yes}}, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Volo Milestone]] | [[Volo]], LLC | [[GNU General Public License|GPL]] | [[PHP]] on Linux and Unix | Web | [[PHP]], [[PostgreSQL]] | | [[knowledgebase]], [[reporting]] | {{no}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Web Help Desk]] | [[MacsDesign Studio]], LLC | proprietary | [[Java (programming language)|Java]] | Web, e-mail | [[OpenBase]], [[FrontBase]], [[MySQL]], [[Microsoft SQL Server|SQL Server]], [[PostgreSQL]], [[Oracle Database|Oracle]] | | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | | {{yes}} | {{yes}} | {{yes}}<br />[[Microsoft Active Directory]] or [[LDAP]] | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[WebAsyst Issue Tracker]] | [[WebAsyst]], LLC | proprietary | [[PHP]] | Web, Windows client | [[MySQL]] | | [[knowledgebase]] | {{yes}} | {{yes}} | {{no}} | | {{yes}} | {{yes}} |- | style="padding-left: 1em" | [[Webolize IssueTracker]] | [[Webolize LLC]] | [[GNU General Public License|GPL]] | [[ASP.NET]] | Web | | | [[time-tracking]],project-management | | | {{yes}} | | | |- | style="padding-left: 1em" | [[Wrike]] | Wrike, Inc. | hosted, proprietary | [[Java (programming language)|Java]] | Web (hosted and installed on own server), email | [[PostgreSQL]] | [[Subversion]] | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, [[Gantt charts]], | API available for any integration | {{Yes}}, unlimited number of workflow templates | {{Yes}} | | | {{Yes}}, two-way email integration with any email software |- | style="padding-left: 1em" | [[wIT Issue Tracker]] | [[WaterProof Software]], SARL | proprietary | [[PHP]] | Web, [[Web service]]s, e-mail | | | [[knowledgebase]], project-management, statistics, charts and reports | {{yes}} | {{yes}} | | {{yes}} | {{yes}} | {{yes}}, one-way |- | style="padding-left: 1em" | [[Zendesk]] | [[Zendesk]], ApS | proprietary | [[Ruby on Rails]] | Web, [[Web service]]s, [[RSS]], e-mail, [[Representational State Transfer|REST]] | [[MySQL]] | | [[reporting]]: integrated charts and reports, export to Excel | | {{yes}} | | {{yes}} | {{yes}} | {{yes}}, two-way |} == Bug tracking systems == {| class="sortable wikitable" style="font-size: smaller" ! System ! Creator ! License ! Implementation<br/>language(s) ! User<br/>interface ! Back end ! Source code revision control system integration<ref>See also [http://www.mkgnu.net/?q=scmbug Scmbug].</ref> ! Dynamic documentation integration/generation ! Test planning integration ! Customizable workflow ! Unicode support ! [[LDAP]] user authen. ! Launch Date ! Last Update |- | style="padding-left: 1em" | [[16bugs]] | [[Michele Finotto]] & [[Wonsys S.r.l.]] | proprietary (hosted) | [[Ruby on Rails]] | Web & e-mail | N/A (Hosted) | | | | | {{yes}} | | 03-2006 | 2008 |- | style="padding-left: 1em" | [[A. InformUP]] | [http://informup.com/ A. InformUP.com] | Proprietary | [[ASP.NET]], [[C Sharp (programming language)|C#]] | Windows, Web, e-mail | [[Microsoft Access|Access|SQL Server 2005 Express]] | | {{yes}} | {{yes}} | {{yes}} | {{Yes}} | {{Yes}} | 01/01/2005 | 07/11/2008 |- | style="padding-left: 1em" | [[AceProject]] | [[Websystems]], Inc. | proprietary | [[Active Server Pages|ASP]] | Web | [[Microsoft Access|Access]], [[Microsoft SQL Server|SQL Server]] | | | | | | | 2001 | 10-01-2007 |- | style="padding-left: 1em" | [[AVS woodpecker issue tracker]] | [[AVS]] GmbH | proprietary | [[PHP]] | Web | [[MySQL]] | | integrated charts and reports | | {{yes}} | | | | |- | style="padding-left: 1em" | [[Arctic]] | [[Olate]] Ltd | proprietary | [[PHP]] | Web (installed on own server or hosted) | [[MySQL]] | | | | | | | | |- | style="padding-left: 1em" | [[BugAware]] | Jackal Software | proprietary | [[Active Server Pages|ASP]] | Web (ASP hosted or locally installed) | [[Microsoft Access|Access]], [[Microsoft SQL Server|SQL Server]] | | | | {{yes}} | {{yes}} | | | |- | style="padding-left: 1em" | [[BUGS]] - the Bug Genie | [[Ruffdogs]] | MPL 1.1 | [[PHP]] | Web, e-mail | [[MySQL]] | | reporting: customizable, exportable | | | | | | |- | style="padding-left: 1em" | [[BugSentry]] | [[IT Collaborate]] | proprietary | | | | | | | | | | | |- | style="padding-left: 1em" | [[BugTracker.NET]] | ifdefined.com | GPL | [[ASP.NET]]/[[C Sharp (programming language)|C#]] on Windows | Web, e-mail | [[Microsoft SQL Server|SQL Server]], [[SQL Server Express]] | Subversion | integrated charts and reports | {{no}} | {{yes}} | {{yes}} | {{yes}} | 2002 | 2008 |- | style="padding-left: 1em" | [[BugWiki]] | [[Text-Decoration:None]] | Proprietary | [[PHP]] | Web (hosted) | [[SQLite]] | {{No}} | {{No}} | {{No}} | {{No}} | {{No}} | {{No}} | 2008 | 2008 |- | style="padding-left: 1em" | [[Bugzero]] | [[WEBsina Software]] | proprietary | [[Java (programming language)|Java]] | Web, e-mail | [[JDBC]]:<br> [[MySQL]], [[PostgreSQL]], [[Oracle database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[IBM DB2|DB2]], [[Sybase ASA]], [[Microsoft Access|Access]] | [[Concurrent Versions System|CVS]], [[Perforce]] | source control | | {{yes}}, per project | {{yes}} | | | |- | style="padding-left: 1em" | [[Bugzilla]] | [[Mozilla Foundation]] | [[Mozilla Public License|MPL]] | [[Perl]] | Web, e-mail, RSS, Web service, command-line | [[MySQL]], [[PostgreSQL]] | [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Perforce]], [[AccuRev]] - (see [http://wiki.mozilla.org/Bugzilla:Addons#Integration_with_Source_Code_Management_programs site] for up-to-date list) | reporting: integrated reports and charts, scheduled reports by mail | [http://www.mozilla.org/projects/testopia/ Testopia], [http://www.veryweyes.com/ VeryWeyes] | {{no}}<ref>Can be simulated with “flags” and custom fields, resolutions can be customized, statuses are still hard-coded as of version 3.0</ref> | {{Yes}} | {{yes}} | 09-19-1998 | 05-04-2008 |- | style="padding-left: 1em" | [[Clarity (software)|Clarity]] | korzh.com | proprietary | [[Java (programming language)|Java]] | Web | filesystem | [[Subversion (software)|Subversion]] | | | | {{yes}} | | | |- | style="padding-left: 1em" | [[Collaboa]] | [[Johan Sørensen]] | [[MIT License]] | [[Ruby on Rails]] | Web | [[MySQL]] | [[Subversion (software)|Subversion]] | | | | | | | |- | style="padding-left: 1em" | [[CompassTMS]] | [[BBLsolutions]] | proprietary | [WIN32] | Windows client/server (3-tier), e-mail. Defect management, Change Management, Release Management - integrated with Test Management System. | [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]] | {{no}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[CVSTrac]] | [[D. Richard Hipp]] | [[BSD licenses|BSD]] variant | [[C (programming language)|C]] | Web | [[SQLite]] | [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Git (software)|Git]] | integrated wiki | | | | | | |- | style="padding-left: 1em" | [[Debbugs]] | [[Debian]] | [[GNU GPL|GPL]] | [[Perl]] | Web, local, email | [[Flat file database|Flatfile]], [[Berkeley DB|BDB]] indexes | VCS Agnostic, DAK integration | {{no}} | {{no}} | {{no}} | {{yes}} | N/A | | |- | style="padding-left: 1em" | [[Defect Manager]] | [[Tiera Software]] | Free 5-Users | C++, C#, ASP .net | Windows, Web, local, email | Oracle, SQLServer, Jet Engine (Access database) | VSS, PVS | Knowledgebase, Client Support Portal | {{yes}} | {{yes}} | {{yes}} | {{yes}} | 12-21-2000 | 3-15-2008 |- | style="padding-left: 1em" | [[Defect Tracker]] | [[New Fire]] | Free 5-Users | [[Java (programming language)|Java]] | Web, local, email | Major databases | VSS, PVS | {{yes}} | | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[DisTract]] | Matthew Sackman | [[BSD licenses|3-clause BSD]] | [[Haskell (programming language)|Haskell]], [[Javascript]] | Web ([[Firefox]] only) | [[Monotone (software)|Monotone]] | [[Monotone (software)|Monotone]] | {{no}} | {{no}} | {{yes}} | | N/A | | |- | style="padding-left: 1em" | [[DITrack]] | [[Vlad Skvortsov]], [[Oleg Sharov]], [[Ivan Glushkov]] | [[BSD licenses|BSD]] | [[Python (programming language)|Python]] | command line | [[Subversion (software)|Subversion]] | [[Subversion (software)|Subversion]] | | | | | | | |- | style="padding-left: 1em" | [[EmForge]] | EmDev | [[GNU Lesser General Public License|LGPL]] | [[Java Platform, Enterprise Edition|J2EE]] | Web, Eclipse via MyLyn, e-mail, RSS, Visual Studio plugin, Pocket PC client | [[IBM DB2]], [[Oracle database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[PostgreSQL]], [[Firebird (database server)|Firebird]], [[Hypersonic SQL]], [[InterBase]] | [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]] | [[JasperReports]] | | {{yes}} | {{yes}} | {{yes}} | 09-08-2006 | 06-10-2008 |- | style="padding-left: 1em" | [[eTraxis]] | Artem Rodygin | [[GNU General Public License|GPL]] | [[PHP]] | Web, e-mail | [[MySQL]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]] | | built-in reporting engine | | {{yes}}, unlimited # of workflow templates | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Eventum]] | [[MySQL AB]] | [[GNU General Public License|GPL]] | [[PHP]] | Web, e-mail, IRC | [[MySQL]] | [[Concurrent Versions System|CVS]] | | | | | | | |- | style="padding-left: 1em" | [[FIT-BugTrack]] | [[Alcea Technologies]], Inc. | proprietary | [[HTML]]/[[Java (programming language)|Java]] on all platforms | Web, e-mail | [[flat file database|flat file]] or [[JDBC]] ([[Microsoft SQL Server|SQL Server 2000]], [[Oracle database|Oracle]], [[MySQL]], etc.) | [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]], [[Concurrent Versions System|CVS]] | reporting: integrated charts and reports, export to MS Project to create Gantt charts | TestSpec module | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[fixx (bug tracker)|fixx]] | [[hedgehog lab]] | proprietary | [[Java (programming language)|Java]] | Web, REST, e-mail | [[IBM DB2|DB2]], [[Firebird (database server)|Firebird]], [[HSQLDB]], [[MaxDB]], [[MySQL]], [[Oracle database|Oracle]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Sybase ASA]] | | basic reporting | | | {{yes}} | | 2008 | N/A |- | style="padding-left: 1em" | [[Flyspray (software)|Flyspray]] | flyspray.org | [[GNU Lesser General Public License|LGPL]] | [[PHP]] | Web, e-mail, [[Jabber]] | [[ADOdb]] | | | | | | | | |- | style="padding-left: 1em" | [[FogBugz]] | [[Fog Creek Software]] | proprietary | [[Active Server Pages|ASP]]/[[VBScript]] on Windows, [[PHP]] on [[Mac OS|Mac]] and [[Linux]] | Web, e-mail, RSS | [[Microsoft Jet Database Engine|Microsoft Jet]], [[Microsoft SQL Server|SQL Server]], [[MySQL]] | [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]], [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Vault (revision control system)|SourceGear Vault]] | Integrated wiki | | | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Fortress (software)|Fortress]] | [[SourceGear]] | proprietary | C# | Web, email, RSS, Standalone Client (Windows), IDE Integration (Visual Studio, Eclipse), Command-line client (Windows, Mac, Unix-like) | [[Microsoft SQL Server|SQL Server]] | All [[Vault (revision control system)|SourceGear Vault]] version control features are included in Fortress | | | | {{yes}} | {{yes}} | 2007 | 12-11-2007 |- | style="padding-left: 1em" | [[Gemini (software)|Gemini]] | [[Countersoft]] | proprietary | [[C Sharp (programming language)|C#]] | Web, e-mail | [[Microsoft SQL Server|SQL Server]]/[[MSDE]], [[ASP.NET]] | | | | | | | | |- | style="padding-left: 1em" | [[GNATS]] | [[Free Software Foundation]] | [[GPL]] | [[C (programming language)|C]] | Web, e-mail, Unix clients | [[MySQL]] | [[Concurrent Versions System|CVS]] | | | | | | | |- | style="padding-left: 1em" | [[IBN Help Desk]] | [[Mediachase]] | Hosted version or local server package | C# | Web, Optional Windows client for secure messaging, MS Office integration | SQL Server | CVS, Team Foundation Server, | Reporting: Canned as well as Custom Reports available | {{yes}} | {{yes}} | {{yes}} | {{yes}} | 1997 | 05-12-2008 |- | style="padding-left: 1em" | [[IssueNet]] | [[Elsinore Technologies]] Inc. | proprietary | [[ASP.NET]],[[C Sharp (programming language)|C#]],[[C++]] | Web, [[Windows Forms|Winforms]], [[E-Mail]], [[Microsoft Outlook|Outlook]] plugin, [[Microsoft Visual Studio|Visual Studio]] plugin, | [[Microsoft SQL Server|SQL Server]] | [[Subversion (software)|Subversion]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]] | Advanced reporting, configurable dashboards, [[Microsoft Project]] integration | | {{yes}} | {{yes}} | {{yes}} | | |- |style="padding-left: 1em" | [[JIRA (software)|JIRA]] | [[Atlassian Software Systems]] | proprietary, free for noncommercial | [[Java (programming language)|Java]] | Web, e-mail, RSS | [[IBM DB2|DB2]], [[Firebird (database server)|Firebird]], [[HSQLDB]], [[MaxDB]], [[Mckoi]], [[MySQL]], [[Oracle database|Oracle]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Sybase ASA]] | [[IBM Rational ClearCase|ClearCase]], [[AccuRev]], [[Perforce]], [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], Visual SourceSafe (beta) | [[Atlassian Confluence]] (enterprise wiki) | [[Atlassian Bamboo]] (continuous integration & testing, via plugin) | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Mantis Bug Tracker|Mantis]] | [[Mantis Bug Tracker|Mantis]] | [[GNU General Public License|GPL]] | [[PHP]] | Web, e-mail | [[MySQL]], [[PostgreSQL]], [[MS SQL]] | {{Yes}}, support for [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]] | {{Yes}}, Integration of [[MediaWiki]],[[DokuWiki]],[[XWiki]] | {{no}} | {{Yes}} | {{Yes}} | {{Yes}} | 2000 | 01-2008 |- | style="padding-left: 1em" | [[Mercury Quality Center]] | [[Mercury Interactive]] | proprietary | | Web, e-mail | [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]] | [[AccuRev]] | | No | | | | | |- | style="padding-left: 1em" | [[OnTime]] | [[Axosoft]] | proprietary | [[C Sharp (programming language)|C#]]/[[Microsoft .NET|.NET]] | Web (hosted or locally installed), Windows client, [[Microsoft Visual Studio|Visual Studio .NET 2003/2005]] integration, e-mail | [[Microsoft SQL Server|SQL Server]] | [[Perforce]], [[Vault (revision control system)|SourceGear Vault]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]] | custom reporting engine | can be integrated with freely available [[SDK]] | {{yes}}, unlimited # of workflow templates | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Pragma_tims|pragma::tims]] | [[QuestByte]] Ltd. | proprietary, free for noncommercial | [[Java (programming language)|Java]] | Java-Client for all platforms, Web | [[MS SQL]], [[PostgreSQL]], [[Oracle database|Oracle]] | {{yes}}: [[Subversion]] | | | {{yes}} | {{yes}} | | | |- | style="padding-left: 1em" | [[phpBugTracker]] | {{?}} | [[GPL]] | [[PHP]] | Web, e-mail. Focus on easy setup, lightweight operation. | [[Oracle database|Oracle]], [[PostgreSQL]], [[MySQL]] | {{no}} | {{no}} | {{no}} | {{yes}} | {{yes}} | {{no}} | | |- | style="padding-left: 1em" |[[Projistics]] | [[Nagarro]] | proprietary | [[C Sharp (programming language)|C#]]/[[Microsoft .NET|.NET]]/Com+ | Web (hosted or locally installed) | [[Microsoft SQL Server|SQL Server]] | {{Yes}}, Enterprise model | {{yes}} | {{No}} | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[NetResults Tracker]] | [[NetResults]] Corp | proprietary | [[Active Server Pages|ASP]], [[JavaMail]] | Web, e-mail | [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]], [[Microsoft Access|Access]] | [[Microsoft Visual SourceSafe|Visual SourceSafe]] | integrated reports & charts, [[knowledgebase]], alerts, discussion | | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR) | OBJENTIS Software Integration GmbH | proprietary | [[IBM Lotus Notes]] | Web, e-mail, groupware | [[IBM Lotus Domino]] or SQL Database ([[IBM DB2|DB2]], [[Oracle database|Oracle]] ...) | | | {{yes}} | {{yes}} | | | | |- | style="padding-left: 1em" | [[Redmine]] | Jean-Philippe Lang | [[GNU Public License|GPL]] | [[Ruby on Rails]] | Web, E-mail, Atom | [[MySQL]], [[PostgreSQL]], [[SQLite]] | [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]], [[Bazaar (software)|Bazaar]], [[Darcs]], [[Mercurial (software)|Mercurial]], [[Git (software)|git]] | integrated wiki | | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Retrospectiva]] | [[Dimitrij Denissenko]] | [[MIT License]] | [[Ruby (programming language)|Ruby]] - [[Ruby on Rails]] | Web, RSS | [[MySQL]], [[PostgreSQL]], [[SQLite]], [[IBM DB2|DB2]], [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]] | [[Subversion (software)|Subversion]] | flexible extension interface, wiki, announcement blog, spam protection | | | {{yes}} | | | |- | style="padding-left: 1em" | [[Scarab (software)|Scarab]] | Tigris.org | [[Apache-style license]] | [[Java (programming language)|Java]] | Web | [[MySQL]], [[PostgreSQL]], [[Oracle database|Oracle]]<ref>{{cite web | title=Scarab Databases | work=Scarab Documentation | url=http://www.solitone.org/scarab-trunk-doc/databases/index.php | accessdate=August 27 | accessyear=2006}}</ref> | | | | {{yes}}<ref>{{cite web | title=Scarab Workflow | work=Scarab Documentation | url=http://www.solitone.org/scarab-trunk-doc/misc/workflow.php | accessdate=August 27 | accessyear=2006}}</ref> | | | | |- | style="padding-left: 1em" | [[TeamTrack]] | [[Serena Software]] | proprietary | [[C++]] | Web | [[Oracle database|Oracle]], [[IBM DB2|DB2]], [[Sybase ASA]], [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]] | [[Accurev]] | | | {{yes}} | | | | |- | style="padding-left: 1em" | [[StarTeam]] | originally [[Starbase Corporation]], currently [[Borland]] | proprietary | [[Java (programming language)|Java]], [[C++]], others | 6 varieties of custom client ([[Java (programming language)|Java]] [[integrated development environment|IDE]], [[command line]], integrated into various Borland IDEs, custom [[SDK]] clients, [[Visual Studio]] client) | [[Microsoft SQL Server|SQL Server]] recommended, [[Oracle database|Oracle]], [[IBM DB2|DB2]] supported | custom | | Borland provides full suite | | | | | |- | style="padding-left: 1em" | [[TestDirector]] | [[Mercury Interactive]] | proprietary | | [[Internet Explorer]] | | {{no}} | | included | | | | | |- | style="padding-left: 1em" | [[TestTrack Pro]] | [[Seapine Software]] | proprietary | [[C++]] | Web; Windows, Mac OS X, and Linux clients | Native Cross Platform Database, [[MySQL]], [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]] | [[Surround SCM]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[IBM Rational ClearCase|ClearCase]], [[PVCS]], [[Perforce]], [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[StarTeam]], [[SourceOffSite Classic]] | integrated charts and reports, external reporting supported through ODBC interface | {{yes}}, with TestTrack TCM | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Trac]] | [[Edgewall|Edgewall Software]] | [[BSD licenses|BSD]] variant | [[Python (programming language)|Python]] | Web | [[SQLite]], [[PostgreSQL]], [[MySQL]] | {{Yes}}, [[Subversion (software)|Subversion]] (built-in), [[Darcs]], [[Bazaar (software)|Bazaar]], [[Mercurial (software)|Mercurial]], [[Perforce]], [[Git (software)|Git]] | {{Yes}}, integrated wiki | plugin | {{yes}} | {{yes}} | plugin |10/01/2006 |06/22/2008 |- | style="padding-left: 1em" | [[Track+]] | Trackplus | proprietary | [[Java (programming language)|Java]] | Web, e-mail | [[IBM DB2]], [[Oracle database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[PostgreSQL]], [[Firebird (database server)|Firebird]], [[Hypersonic SQL]], [[InterBase]] | [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]] | Advanced reporting ([[JasperReports]]), configurable dashboards, [[Microsoft Project]] integration | | {{yes}} | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[TrackRecord]] | [[Compuware]] | proprietary | | Web, Windows | | | | {{yes}} | {{yes}} | | | | |- | style="padding-left: 1em" | [[TrackStudio Enterprise]] | TrackStudio | proprietary | [[Java (programming language)|Java]] | Web, e-mail | [[HSQLDB]], [[Firebird (database server)|Firebird]], [[Micro Hard SQL Server|SQL Server]], [[MySQL]], [[IBM DB2|DB2]], [[Oracle database|Oracle]], [[PostgreSQL]] | [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]] | integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project | | {{yes}}, multiple workflows per project | {{yes}} | {{yes}} | | |- | style="padding-left: 1em" | [[Unfuddle]] | Subventurate LLC | proprietary | [[Ruby on Rails]] | Web, e-mail | [[MySQL]] | [[Subversion (software)|Subversion]] (Web-based and over SSL), [[Git]] | integrated blog, source control and project management tools | | | | | | |- | style="padding-left: 1em" | [[VisionProject]] | [[Visionera]] AB | proprietary | [[Java (programming language)|Java]] | Web (hosted or installed version), e-mail, web service | [[Microsoft SQL Server|SQL Server]], [[MySQL]] | {{yes}}, [[Subversion (software)|Subversion]] | {{yes}}, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project | {{yes}} | {{yes}} | {{yes}} | {{yes}} | 2003 | 03-02-2008 |- | style="padding-left: 1em" | [[Volo Fixer]] | [[Volo]], LLC | [[GPL]] | [[PHP]] | Web | [[SQLite]] | | | | | {{yes}} | {{yes}}, Volo can add | | |- | style="padding-left: 1em" | [[WorkRoll]] | WorkRoll.com | proprietary | [[JSP]]/[[Java (programming language)|Java]] | Web, e-mail | proprietary database | | | | | | | | |- | style="padding-left: 1em" | [[Wrike]] | Wrike, Inc. | hosted, proprietary | [[Java (programming language)|Java]] | Web (hosted and installed on own server), email | [[PostgreSQL]] | [[Subversion]] | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, [[Gantt charts]], | API available for any integration | {{Yes}}, unlimited number of workflow templates | {{Yes}} | | 2006 | 04-15-2008 |- | style="padding-left: 1em" | [[yKAP]] | DCom Solutions | proprietary | [[Active Server Pages|ASP]] , COM+ | Web | [[Microsoft SQL Server|SQL Server]] | | Custom Analysis reports | API available for any integration | {{yes}} | {{yes}} | | | |} == See also == * [[Bug tracking system]] * [[Help desk]] * [[Issue tracking system]] * [[List of personal information managers]] * [[List of project management software]] == Notes == {{refs|2}} ==References== <references /> ==External links== * {{dmoz|Computers/Software/Help_Desk/|Help Desk}} * [http://www.helpdesk2000.org/ Helpdesk Software Guide] * [http://java-source.net/open-source/issue-trackers Open Source Issue Tracking Software in Java] * [http://ask.slashdot.org/article.pl?sid=07/02/01/014221 Slashdot discussion on ticketing systems] [[Category:Bug and issue tracking software]] [[Category:Software comparisons|Issue tracking systems]] [[Category:Help desk]] [[Category:Software systems]]