Comparison of issue tracking systems
4698944
225976102
2008-07-16T08:10:43Z
199.203.168.85
/* Issue tracking systems */
This page contains both [[issue tracking system|issue]] and [[bug tracking system]]s. The distinction is uncertain in some cases, so have a look at the other category as well when missing an entry.
== Issue tracking systems ==
<!-- Please keep these in alphabetical order, and when adding (or removing) rows, please check all tables in the article. -->
{| class="sortable wikitable" style="width: auto; text-align: center; font-size: smaller"
! System
! Creator
! License
! Implementation<br/>language
! User<br/>interface
! Back end
! Source code revision control system integration<ref>See also [http://www.mkgnu.net/?q=scmbug Scmbug].</ref>
! Dynamic documentation integration/generation
! Test planning integration
! Customizable workflow
! Unicode support
! [[LDAP]] user authen.
! Custom Fields
! Email Integration(Both ways) <ref> It sends the email notifications to users as well as accepts replies and updates the system accordingly. </ref>
|-
| style="padding-left: 1em" | [[A. InformUP]]
| [http://informup.com/ A. InformUP.com]
| Proprietary
| [[ASP.NET]], [[C Sharp (programming language)|C#]]
| Windows, Web, e-mail
| [[Microsoft Access|Access|SQL Server 2005 Express]]
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{Yes}}
| {{No}}
| {{Yes}}
| {{Yes}}
|-
| style="padding-left: 1em" | [[bigWebApps HelpDesk]]
| [[bigWebApps]]
| Per seat based on internal and external usage
|
| Web, e-mail,
| [[Microsoft SQL Server|SQL Server]]
|
| Custom reports, Configurable dashboard, Customizable business rules for routing, tech notes
|
| {{yes}}
| {{yes}}
| {{yes}} <br />[[Microsoft Active Directory]]
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[c.Support]]
| [[GWI Software]], Inc.
| Proprietary, Commercial, Source Code License available
| [[ASP.NET]], [[XHTML]], [[C Sharp (programming language)|C#]]
| Web, e-mail
| [[Microsoft SQL Server]]
|
| Extensive workflow, automated or manual routing, [[service level agreement]]s, [[ITIL]], automatic assignment, statistical reports, [[Knowledge Base]], advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, [[Windows Management Instrumentation|WMI]] based [[IT Asset Management|Asset Management]], escalation rules, surveys, related issues, call scripts
|
| {{Yes}}<br />Extensive and dynamic
| {{Yes}}
| {{Yes}}<br />[[Microsoft Active Directory]]
| {{Yes}}
| {{Yes}}<br />Outbound (S)[[SMTP]], Inbound (S)[[POP3]], [[IMAP4]] ([[Secure Sockets Layer|SSL]]/[[Transport Layer Security|TLS]])
|-
| style="padding-left: 1em" | [[codeBeamer]]
| [[Intland Software]]
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail, [[Web service]]s, [[Eclipse (software)|Eclipse]] plug in, [[NetBeans]] plug in module
| [[MySQL]],[[Apache Derby|Derby]], [[Oracle Database|Oracle]]
| [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]], [[Telelogic SYNERGY|Synergy CM]],[[Microsoft Visual SourceSafe|Visual SourceSafe (cb 4.1)]], [PVCS (cb 4.1)]
| enterprise wiki knowledgebase (based on JSP), configurable reporting engine with charts and reports, export to MS Excel, PDF, RTF, XML
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[ConSol CM]]
| [http://www.consol.com/ ConSol Software]
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail, [[Web service]]s,
| [[Microsoft SQL Server]], [[Oracle Database|Oracle]], [[IBM DB2|DB2]]
|
| configurable reporting (Crystal Reports), export to MS Excel (CSV)
|
| {{yes}}<br />GUI-based, Extensive and dynamic
| {{yes}}
| {{yes}}<br />[[Open LDAP]], [[Microsoft Active Directory]], [[Novell eDirectory]]
| {{yes}}
| {{yes}}<br />Outbound [[SMTP]], Inbound [[POP3]], [[IMAP]]
|-
| style="padding-left: 1em" | [[DevTrack]]
| [[TechExcel]]
| proprietary
| [[C++]], [[C Sharp|C#]], [[ISAPI]]
| Windows client, Web, e-mail, Web services
| [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[Oracle database|Oracle]], [[Microsoft Access|Access]]
| [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Perforce]], [[Microsoft Team Server]], [[AccuRev]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[IBM Rational ClearCase|ClearCase]]
| reporting engine
| Integrated with [[DevTest]] for test management
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
|style="padding-left: 1em" | [http://eventum.mysql.org/wiki/index.php/Main_Page Eventum]
| [http://en.wikipedia.org/wiki/MySQL_AB/ MySQL AB]
| | GPL
| [[php]]
| Web, E-mail, IRC
| [[MySQL]]
|
| CVS, Extensive workflow, automated or manual routing, [[service level agreement]]s, [[ITIL]], automatic assignment, statistical reports, [[Knowledge Base]], advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, [[Windows Management Instrumentation|WMI]] based [[IT Asset Management|Asset Management]], escalation rules, surveys, related issues, call scripts
|
| {{Yes}}<br />Extensive and dynamic
| {{Yes}}
| {{Yes}}<br />
| {{Yes}}
| {{Yes}}<br />Outbound (S)[[SMTP]], Inbound (S)[[POP3]], [[IMAP4]] ([[Secure Sockets Layer|SSL]]/[[Transport Layer Security|TLS]])
|-
| style="padding-left: 1em" | [[eTicket]]
| [[eTicket]]
| [[GPL]]
| [[PHP]] on all platforms
| Web, e-mail
| [[MySQL]]
|
|
|
|
| {{Yes}}
| {{no}}
|
| {{Yes}}
|-
| style="padding-left: 1em" | [[ExoHelpDesk]]
| [[ExoScripts]]
| [[Apache License]] variant, with additional restrictions
| [[PHP]] on all platforms
| Web, e-mail
| [[MySQL]]
|
| basic reporting
| {{yes}}
| {{yes}}
| {{no}}
| {{no}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[fixx]]
| [[hedgehog lab]]
| proprietary
| [[Java (programming language)|Java]]
| Web, REST, e-mail
| [[IBM DB2|DB2]], [[Firebird (database server)|Firebird]], [[HSQLDB]], [[MaxDB]], [[MySQL]], [[Oracle Database|Oracle]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Sybase ASA]]
|
| flexible filtering engine for reporting, export to MS Excel, PDF, CSV, XML
|
|
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[GLPI]]
| [[Indepnet]]
| [[GPL]]
| [[PHP]]
| Web, e-mail
| [[MySQL]]
|
| [[Knowledge Base]],[[IT Asset Management|Asset Management]] done via [[OCS Inventory]]
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[HelpSpot]]
| [[UserScape]]
| proprietary
| [[PHP]]
| Web, e-mail, [[RSS]], API
| [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[PostgreSQL]]
|
| reporting: integrated charts and reports, export to Excel
|
| {{yes}}
|
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[IBM Rational ClearQuest]]
| [[Rational Software]]
| proprietary
| kernel: executables for several platforms; hooks: [[Perl]] and [[Visual Basic]]
| Web, Windows client, e-mail
| [[IBM DB2]], [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]], [[Sybase ASA]]
| [[ClearCase]] [[AccuRev]]
| reporting: integrated charts and interface to [[Crystal Reports]]
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Instant Business Network]]
| [[Mediachase]]
| Hosted version or local server package
| C#
| Web, Optional Windows client for secure messaging, MS Office integration
| SQL Server
| CVS, Team Foundation Server
| Reporting: Canned as well as Custom Reports available
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[IssueNet]]
| [[Elsinore Technologies]] Inc.
| proprietary
| [[ASP.NET]],[[C Sharp (programming language)|C#]],[[C++]]
| Web, [[Windows Forms|Winforms]], [[E-Mail]], [[Microsoft Outlook|Outlook]] plugin, [[Microsoft Visual Studio|Visual Studio]] plugin,
| [[Microsoft SQL Server|SQL Server]]
| [[Subversion (software)|Subversion]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]]
| Advanced reporting, configurable dashboards, [[Microsoft Project]] integration
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[IssueTrackerProduct]]
| [[Peter Bengtsson]]
| [[Zope Public License|ZPL]]
| [[Python (programming language)|Python]]
| Web, e-mail
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[IssueTrak]]
| [[IssueTrak]], Inc.
| Hosted, Proprietary, Commercial
| [[ASP.NET]], [[HTML]], [[VBScript on Windows]]
| Web, e-mail
| [[Microsoft SQL Server]]
|
| Add unlimited # of comments to issues, automatic assignment, statistical reports, knowledge base, search issues, file attachments, convert incoming emails to issues, configurable dashboards, report writer, scheduled reports, escalation rules, SLAs, surveys, recurring issues
|
| extensive, customizable
|
| {{Yes}} [[Microsoft Active Directory]]
| Many, Highly Customizable
|Yes, Both Ways, SMTP Outgoing, POP3 Incoming, MAPI (Exchange) Incoming
|-
| style="padding-left: 1em" | [[Issue Tracking Anywhere]]
| [[Dynamsoft]] Corporation
| Hosted, Proprietary
| [[ASP.NET]], [[C#]]
| Web
| [[Microsoft SQL Server]]
|
| reporting: integrated charts and reports
|
| {{Yes}}
| {{Yes}}
| {{No}}
| {{Yes}}
| {{Yes}}
|-
| style="padding-left: 1em" | [[IssueView]]
| IssueView.Com
| proprietary
| [[ASP.NET]], [[C Sharp (programming language)|C#]]
| Windows, Web, e-mail
| [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]]
|
| integrated reporting, Word merge, charts
|
| extensive, customizable
|
| {{no}}
|
|
|-
| style="padding-left: 1em" | [[itracker]]
| itracker.org
| [[GNU Lesser General Public License|LGPL]]
| [[Java (programming language)|Java]]
| Web, [[Eclipse (software)|Eclipse]] plugin, [[Web service]]
| [[HSQLDB]], [[Firebird (database server)|Firebird]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[IBM DB2|DB2]], [[Oracle Database|Oracle]], [[PostgreSQL]] (anything [[Hibernate (Java)|Hibernate]] supports)
|
| {{yes}}
| {{yes}}
| {{yes}}
|
| {{no}}
|
|
|-
| style="padding-left: 1em" | [[JTrac]]
| [http://jtrac.info/ The JTrac project]
| [[Apache License]]
| [[Java (programming language)|Java]]
| Web
| Oracle, DB2, Microsoft SQL Server, Sybase, MySQL, PostgreSQL, TimesTen, HypersonicSQL, SAP DB, InterSystems Cache'
| [http://subversion.tigris.org/ Subversion]
| [[reporting]]: export to Excel
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}, one-way
|-
| style="padding-left: 1em" | [[Liberum Help Desk]]
| [[Doug Luxem]]
| [[GNU General Public License|GPL]]
| [[Active Server Pages|ASP]]
| Web
| [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]]
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[LibreSource]]
| [[Artenum]]
| [[Q Public License|QPL]]
| [[HTML]]/[[Java (programming language)|Java]] on all platforms
| Web
| [[PostgreSQL]]
| Subversion, [[LibreSource|LibreSource Synchronizer]]
|
|
|
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[LiveTime Service Manager]]
| [[LiveTime]]
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail
| [[IBM DB2|DB2]], [[IBM Informix|Informix]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[IBM DB2|DB2]], [[MySQL]], [[PostgreSQL]], [[Sybase ASA]]
|
| [[knowledgebase]], [[reporting]], forums, visual workflow editor, configurable dashboards, search engine
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[KACE Systems Management Appliances]]
| [[KACE]]
| proprietary
| PHP
|
| [[MySQL]], [[Apache HTTP Server|Apache]]
| []
|
|
| {{yes}}
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
|-
| style="padding-left: 1em" | Microsoft Team Foundation System
| [[Microsoft]]
| Proprietary, Commercial
| .NET
| Web, Windows, Visual Studio, MS Excel, MS Project
| MS SQL Server
| Team Source
| {{yes}} - workflow definitions, process documentation
| {{yes}}
| {{yes}} - can define different workflows for each Work Item type and define custom Work Item types
| {{yes}}
| {{yes}} - Active Directory
| {{yes}} - can define different fields for each Work Item type and define custom Work Item types
| {{yes}}
|-
| style="padding-left: 1em" | [[Mojo Helpdesk]]
| [[Metadot Corp.]]
| online / hosted only
| [[Ruby on Rails]], [[Ajax (programming)|AJAX]]
| Web, e-mail
| [[RSS (file format)|RSS]], [[application programming interface|API]], [[Web service]]
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Novo Help Desk]]
| [[Novo Solutions]] Corp.
| proprietary
|
| Web, e-mail
| [[Microsoft SQL Server|SQL Server]]
|
| [[knowledgebase]], [[reporting]], configurable dashboards
|
| {{yes}}
| {{yes}}
| {{Yes}} [[Microsoft Active Directory]]
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[OMNITRACKER]]
| [[OMNINET GmbH]]
| proprietary
| [[C++]], [[ASP.NET]]
| [[Microsoft Windows|Windows]] client, Web, PocketPC, e-mail
| [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]]
|
| reporting via [[Crystal Reports]]; mail merge via Microsoft Word
|
| {{yes}}
|
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [http://oneorzero.com/ OneOrZero]
| [[OneOrZero]]
| GPL
| [[PHP]]
| Web/e-mail
| [[Apache]], [[MySQL]], ([[SQLite]] in older version)
|
| reports by mail, knowledgebase
|
| {{yes}} but basic
|
| {{Yes}}<br />[[Microsoft Active Directory]]
|
| {{yes}} inbound, outbound
|-
| style="padding-left: 1em" | [[OTRS]]
| otrs.org
| [[GPL]]
| [[Perl]]
| Web/E-Mail
| [[MySQL]], [[PostgreSQL]], [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]]
|
| Advanced reporting, configurable dashboards
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Polar Help Desk]]
| [[Polar Software Company]]
| Proprietary, Commercial, Source Code License available
| [[ASP.NET]], [[C Sharp (programming language)|C#]]
| Web, e-mail
| [[Microsoft SQL Server]]
|
| [[service level agreement]]s, [[ITIL]], statistical reporting: integrated charts and reports,, [[Knowledge Base]], advanced search, file attachments, inbound emails to issues, notifications, escalation rules
|
| {{yes}}
|
| {{Yes}}<br />[[Microsoft Active Directory]]
|
| {{Yes}}<br />Outbound [[SMTP]], Inbound (S)[[POP3]], [[IMAP4]]
|-
| style="padding-left: 1em" | Polarion ALM Enterprise
| [[Polarion Software]]
| proprietary
| [[Java]] + [[Ajax (programming)|AJAX]] [[OSGi]] standard
| Web ([[Ajax (programming)|AJAX]]), [[Eclipse (software)|Eclipse]] plug in
| [[Apache HTTP Server]] , [[Sun Java System Application Server|Java Application Server]], Portal [[Java Portlet specification|JSR-168]] compatible, [[Subversion (software)|Subversion]] , [[Web service|Web Services]], Open [[Application programming interface|API]]
| [[Subversion (software)|Subversion]]
| [[Subversion (software)|Subversion]]-based [[Wiki]], [[Capability Maturity Model Integration|CMMI]] & [[Extreme Programming|XP]] [[Knowledge base]] & reports, real-time customizable dashboards, [[Portable Document Format|PDF]] export, [[Microsoft Word|Word]]/[[Microsoft Excel|Excel]] export, customizable reports
| Yes (using "LiveDoc" feature if test plan is described in [[Microsoft Excel|Excel]]; free [[Mercury Interactive|HP TestDirector]] Connector available)
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| [[Simple Mail Transfer Protocol|SMTP]] automatic notifications, create issues from email (Both ways)
|-
| style="padding-left: 1em" | [[Action Request System|Remedy Action Request System]]
| [[Remedy Corporation]]
| proprietary
|
| thick [[Microsoft Windows|Windows]] client, Web, [[Web service]]
| [[Oracle Database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[IBM DB2|DB2]], [[IBM Informix|Informix]], [[Sybase ASA]]
|
| With RKM, the Remedy Knowledge Base product from [[BMC Software|BMC]]
| {{No}}
| {{yes}}<ref>Restricted to administrators</ref>
|
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Request Tracker]]
| [[Best Practical Solutions]] LLC
| [[GNU General Public License|GPL]]
| [[Perl]]
| Web, e-mail, command-line
| [[MySQL]], [[PostgreSQL]], [[Oracle Database|Oracle]]
| [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]]
|
|
| {{Yes}}
| {{Yes}}
| {{Yes}}<ref>requires a third-party “overlay”</ref>
| {{Yes}}
| {{Yes}}
|-
| style="padding-left: 1em" | [[Roundup (issue tracker)|Roundup]]
| Ka-Ping Yee, Richard Jones
| [[MIT license]] (ZPL v 2.0 for the template system)
| [[Python (programming language)|Python]]
| Web, e-mail, command line
| [[SQLite]], [[MySQL]], [[PostgreSQL]]
| [[Subversion (software)|Subversion]]<ref>When customized like described [http://www.mechanicalcat.net/tech/roundup/svn-roundup here]</ref>
| wiki can be integrated or linked<ref>described here ([http://www.mechanicalcat.net/tech/roundup/wiki/RoundupAsWiki Roundup as Wiki]) rsp. here ([http://www.mechanicalcat.net/tech/roundup/wiki/LinkFormattingExample link formatting])</ref>
|
| {{Yes}}
| {{Yes}}
| {{Yes}}<ref>LDAP login [http://www.mechanicalcat.net/tech/roundup/wiki/LDAPLogin customization recipe]</ref>
| {{Yes}}
| {{Yes}}
|-
| style="padding-left: 1em" | [[RMTrack (issue tracker)|RMTrack]]
| [[RMTrack Issue Tracking Solutions Inc.]]
| Proprietary
| [[ASP]], [[VB6]], [[C++]]
| Web
| [[Microsoft SQL Server]]
|
| Advanced reporting, integrated charts, export to Excel
| {{No}}
| {{Yes}}<br />Extensive and dynamic
| {{No}}
| {{Yes}}<br />[[Microsoft Active Directory]]
| {{Yes}}
| {{Yes}}<br />Outbound [[SMTP]], Inbound (S)[[POP3]]
|-
| style="padding-left: 1em" | [[ServiceCenter]]
| [[Peregrine Systems]]
| proprietary
|
| Web
|
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[ServiceDesk Plus]]
| [[Adventnet]]
| proprietary
|
| Web
| SQL Server, MySQL
|
|
|
| {{yes}} but basic
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[ServiceDesk SD²]]
| [[Solvedirect]]
| proprietary
|
| Web, PDA, mobile, email, SMS
| PostgreSQL
|
|
| {{Yes}}
| {{Yes}}, multiple workflows, workflow mapping to third-party systems
| {{Yes}}
|
| {{Yes}}
| {{Yes}}
|-
| style="padding-left: 1em" | [[SharpForge]]
| [[XP Software Services]]
| New BSD
| [[C Sharp (programming language)|C#]]/[[Microsoft .NET|.NET]]
| Web, RSS, email,
| [[Microsoft SQL Server|SQL Server]]/[[MSDE]], [[ASP.NET]]
| [[Subversion (software)|Subversion]]
| Standard html content loaded directly out of the Subversion repository.
| {{No}}
| {{No}}
| {{Yes}}
| {{No}}
| {{No}}
| {{No}}
|-
| style="padding-left: 1em" | [[Simpleticket]]
| [[Spur]]
| [[GNU General Public License|GPL]] [http://simpleticketblog.weblogswork.com/2006/12/13/code-support-and-release]
| [[Ruby on Rails]]
| Web
| [[MySQL]], [[PostgreSQL]]
| [[Subversion (software)|Subversion]]
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[Sinergia]]
| GLR
| [[GNU General Public License|GPL]]
| [[ASP.NET]], [[C Sharp (programming language)|C#]]
| Web
| [[Microsoft SQL Server|SQL Server]], [[Windows Workflow Foundation]]
|
|
|
| {{yes}}
|
|
|
|
|-
| style="padding-left: 1em" | [[SmarterTicket]]
| [[SmarterTools]]
| proprietary
| [[ASP.NET]]
| Web, e-mail
| [[MySQL]], [[MSDE]], [[Microsoft SQL Server|SQL Server]]
|
| [[knowledgebase]], [[reporting]]
| {{no}}
| {{no}}
| {{no}}
| {{yes}}, can authenticate against Active Directory
| {{no}}
| {{yes}}, manages a single mailbox allocated for this purpose alone
|-
| style="padding-left: 1em" | [[Spiceworks|Spiceworks Desktop]]
| [[Spiceworks]]
| proprietary, freeware
| [[Ruby on Rails]]
| Web, e-mail
| [[sqlite]]
|
| asset inventory, [[reporting]], ticket-based help desk
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[Support Fusion]]
| [[Support Fusion]]
| proprietary
| [[ASP.NET]]
| Web, e-mail
| [[Microsoft SQL Server|SQL Server]]
|
| [[knowledgebase]], [[reporting]], automatic FAQ generation
|
| {{yes}}
|
|
|
|
|-
| style="padding-left: 1em" | [[SupportSuite]]
| [[Kayako]]
| proprietary
| [[PHP]]
| Web, e-mail, SMS, WAP
| [[MySQL]]
|
| e-mail management, ticket-based help desk, live chat, [[knowledgebase]], troubleshooter, file management, reporting
|
|{{yes}}; extensive and dynamic SLA integration and workflow management
|{{yes}}
|{{yes}}; can authenticate against Active Directory
|{{yes}}
|{{yes}}; outbound, inbound for both staff and end users
|-
| style="padding-left: 1em" | [[SysAid]]
| [[Ilient]]
| proprietary
| [[HTML]]/[[Java (programming language)|Java]]
| Web
|
|
|
|
|{{yes}}
|{{yes}}
| {{yes}}
|{{yes}}
|{{yes}}
|-
| style="padding-left: 1em" | [http://www.task-control-center.de TaskControlCenter]
| [http://www.reimelt.net ReimeltITConsulting]
| Commercial
| [[ASP.NET]]
| Web, e-mail
| [[MS SQL]]
|
| All Tasks (Bug Ticket,Change request, holiday..) can be handeld by diffrent workflows. The focus is on a ressource planning for software developers
|{{yes}}
|{{yes}} ; Based on Task Types
|{{yes}}
|
|{{yes}}
|{{yes}}; outbound, inbound
|-
| style="padding-left: 1em" | [[SysAid]]
| [[Ilient]]
| proprietary
| [[HTML]]/[[Java (programming language)|Java]]
| Web
|
|
|
|
|{{yes}}
|{{yes}}
| {{yes}}
|{{yes}}
|{{yes}}
|-
| style="padding-left: 1em" | [http://www.tagticket.com TagTicket]
| [[TagTicket Ltd.]]
| Commercial, Trial Available
| [[PHP]], [[XHTML]], [[AJAX]]
| Web, Email, [[RSS]]
| [[MySQL]]
|
| Focuses on ease of use, setup and the interface. Requires no installation, or technical expertise. Provides tagging , User management and email piping. Subscription based ($40 per month).
|
| {{Yes}} <br />Lightweight controls let User decide workflow
| {{Yes}}
| {{No}}
| {{Yes}}
| {{Yes}}<br />(Tickets are completely integrated with email functionality, for both updates and creation)
|-
| style="padding-left: 1em" | [[Teamwork (software)]]
| [[Open Lab]]
| proprietary, some parts [[GNU Lesser General Public License|LGPL]]
| [[Java (programming language)|Java]]
| Web, e-mail
| all relational (uses [[Hibernate (Java)|Hibernate]])
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[Track-It]]
| [[Numara Software]]
| proprietary
|
| Web, e-mail, Windows client
| [[Microsoft SQL Server|SQL Server]], [[Oracle Database|Oracle]]
|
| Custom reports using [[Crystal Reports]], configurable dashboard, tech notes
|
| {{yes}}
|
| {{yes}} <br />[[Microsoft Active Directory]]
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Unicenter Service Desk (USD)]]
| [[Computer Associates]] (CA)
| proprietary
| [[JAVA|C++]]
| Web, e-mail, API, batch, web services, JAVA client
| [[Microsoft SQL Server|SQL Server]], [[Ingres]], [[Oracle Database|Oracle]]
|
| reporting: integrated text reports. External MS Access predefined, Crystal report Predefined.
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[versaSRS Issue Tracker]]
| [[versaSRS]]
| proprietary
| [[ASP.Net]]
| Web
| [[MS SQL Server]]
|
| [[knowledgebase]]
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[VisionProject]]
| [[Visionera AB]]
| proprietary
| [[Java (programming language)|Java]]
| Web (hosted or installed version), e-mail, web service
| [[Microsoft SQL Server|SQL Server]], [[MySQL]]
| {{yes}}, [[Subversion (software)|Subversion]]
| {{yes}}, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Volo Milestone]]
| [[Volo]], LLC
| [[GNU General Public License|GPL]]
| [[PHP]] on Linux and Unix
| Web
| [[PHP]], [[PostgreSQL]]
|
| [[knowledgebase]], [[reporting]]
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Web Help Desk]]
| [[MacsDesign Studio]], LLC
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail
| [[OpenBase]], [[FrontBase]], [[MySQL]], [[Microsoft SQL Server|SQL Server]], [[PostgreSQL]], [[Oracle Database|Oracle]]
|
| Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help
|
| {{yes}}
| {{yes}}
| {{yes}}<br />[[Microsoft Active Directory]] or [[LDAP]]
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[WebAsyst Issue Tracker]]
| [[WebAsyst]], LLC
| proprietary
| [[PHP]]
| Web, Windows client
| [[MySQL]]
|
| [[knowledgebase]]
| {{yes}}
| {{yes}}
| {{no}}
|
| {{yes}}
| {{yes}}
|-
| style="padding-left: 1em" | [[Webolize IssueTracker]]
| [[Webolize LLC]]
| [[GNU General Public License|GPL]]
| [[ASP.NET]]
| Web
|
|
| [[time-tracking]],project-management
|
|
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[Wrike]]
| Wrike, Inc.
| hosted, proprietary
| [[Java (programming language)|Java]]
| Web (hosted and installed on own server), email
| [[PostgreSQL]]
| [[Subversion]]
| real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, [[Gantt charts]],
| API available for any integration
| {{Yes}}, unlimited number of workflow templates
| {{Yes}}
|
|
| {{Yes}}, two-way email integration with any email software
|-
| style="padding-left: 1em" | [[wIT Issue Tracker]]
| [[WaterProof Software]], SARL
| proprietary
| [[PHP]]
| Web, [[Web service]]s, e-mail
|
|
| [[knowledgebase]], project-management, statistics, charts and reports
| {{yes}}
| {{yes}}
|
| {{yes}}
| {{yes}}
| {{yes}}, one-way
|-
| style="padding-left: 1em" | [[Zendesk]]
| [[Zendesk]], ApS
| proprietary
| [[Ruby on Rails]]
| Web, [[Web service]]s, [[RSS]], e-mail, [[Representational State Transfer|REST]]
| [[MySQL]]
|
| [[reporting]]: integrated charts and reports, export to Excel
|
| {{yes}}
|
| {{yes}}
| {{yes}}
| {{yes}}, two-way
|}
== Bug tracking systems ==
{| class="sortable wikitable" style="font-size: smaller"
! System
! Creator
! License
! Implementation<br/>language(s)
! User<br/>interface
! Back end
! Source code revision control system integration<ref>See also [http://www.mkgnu.net/?q=scmbug Scmbug].</ref>
! Dynamic documentation integration/generation
! Test planning integration
! Customizable workflow
! Unicode support
! [[LDAP]] user authen.
! Launch Date
! Last Update
|-
| style="padding-left: 1em" | [[16bugs]]
| [[Michele Finotto]] & [[Wonsys S.r.l.]]
| proprietary (hosted)
| [[Ruby on Rails]]
| Web & e-mail
| N/A (Hosted)
|
|
|
|
| {{yes}}
|
| 03-2006
| 2008
|-
| style="padding-left: 1em" | [[A. InformUP]]
| [http://informup.com/ A. InformUP.com]
| Proprietary
| [[ASP.NET]], [[C Sharp (programming language)|C#]]
| Windows, Web, e-mail
| [[Microsoft Access|Access|SQL Server 2005 Express]]
|
| {{yes}}
| {{yes}}
| {{yes}}
| {{Yes}}
| {{Yes}}
| 01/01/2005
| 07/11/2008
|-
| style="padding-left: 1em" | [[AceProject]]
| [[Websystems]], Inc.
| proprietary
| [[Active Server Pages|ASP]]
| Web
| [[Microsoft Access|Access]], [[Microsoft SQL Server|SQL Server]]
|
|
|
|
|
|
| 2001
| 10-01-2007
|-
| style="padding-left: 1em" | [[AVS woodpecker issue tracker]]
| [[AVS]] GmbH
| proprietary
| [[PHP]]
| Web
| [[MySQL]]
|
| integrated charts and reports
|
| {{yes}}
|
|
|
|
|-
| style="padding-left: 1em" | [[Arctic]]
| [[Olate]] Ltd
| proprietary
| [[PHP]]
| Web (installed on own server or hosted)
| [[MySQL]]
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[BugAware]]
| Jackal Software
| proprietary
| [[Active Server Pages|ASP]]
| Web (ASP hosted or locally installed)
| [[Microsoft Access|Access]], [[Microsoft SQL Server|SQL Server]]
|
|
|
| {{yes}}
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[BUGS]] - the Bug Genie
| [[Ruffdogs]]
| MPL 1.1
| [[PHP]]
| Web, e-mail
| [[MySQL]]
|
| reporting: customizable, exportable
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[BugSentry]]
| [[IT Collaborate]]
| proprietary
|
|
|
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[BugTracker.NET]]
| ifdefined.com
| GPL
| [[ASP.NET]]/[[C Sharp (programming language)|C#]] on Windows
| Web, e-mail
| [[Microsoft SQL Server|SQL Server]], [[SQL Server Express]]
| Subversion
| integrated charts and reports
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
| 2002
| 2008
|-
| style="padding-left: 1em" | [[BugWiki]]
| [[Text-Decoration:None]]
| Proprietary
| [[PHP]]
| Web (hosted)
| [[SQLite]]
| {{No}}
| {{No}}
| {{No}}
| {{No}}
| {{No}}
| {{No}}
| 2008
| 2008
|-
| style="padding-left: 1em" | [[Bugzero]]
| [[WEBsina Software]]
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail
| [[JDBC]]:<br> [[MySQL]], [[PostgreSQL]], [[Oracle database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[IBM DB2|DB2]], [[Sybase ASA]], [[Microsoft Access|Access]]
| [[Concurrent Versions System|CVS]], [[Perforce]]
| source control
|
| {{yes}}, per project
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[Bugzilla]]
| [[Mozilla Foundation]]
| [[Mozilla Public License|MPL]]
| [[Perl]]
| Web, e-mail, RSS, Web service, command-line
| [[MySQL]], [[PostgreSQL]]
| [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Perforce]], [[AccuRev]] - (see [http://wiki.mozilla.org/Bugzilla:Addons#Integration_with_Source_Code_Management_programs site] for up-to-date list)
| reporting: integrated reports and charts, scheduled reports by mail
| [http://www.mozilla.org/projects/testopia/ Testopia], [http://www.veryweyes.com/ VeryWeyes]
| {{no}}<ref>Can be simulated with “flags” and custom fields, resolutions can be customized, statuses are still hard-coded as of version 3.0</ref>
| {{Yes}}
| {{yes}}
| 09-19-1998
| 05-04-2008
|-
| style="padding-left: 1em" | [[Clarity (software)|Clarity]]
| korzh.com
| proprietary
| [[Java (programming language)|Java]]
| Web
| filesystem
| [[Subversion (software)|Subversion]]
|
|
|
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[Collaboa]]
| [[Johan Sørensen]]
| [[MIT License]]
| [[Ruby on Rails]]
| Web
| [[MySQL]]
| [[Subversion (software)|Subversion]]
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[CompassTMS]]
| [[BBLsolutions]]
| proprietary
| [WIN32]
| Windows client/server (3-tier), e-mail. Defect management, Change Management, Release Management - integrated with Test Management System.
| [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]]
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[CVSTrac]]
| [[D. Richard Hipp]]
| [[BSD licenses|BSD]] variant
| [[C (programming language)|C]]
| Web
| [[SQLite]]
| [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Git (software)|Git]]
| integrated wiki
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[Debbugs]]
| [[Debian]]
| [[GNU GPL|GPL]]
| [[Perl]]
| Web, local, email
| [[Flat file database|Flatfile]], [[Berkeley DB|BDB]] indexes
| VCS Agnostic, DAK integration
| {{no}}
| {{no}}
| {{no}}
| {{yes}}
| N/A
|
|
|-
| style="padding-left: 1em" | [[Defect Manager]]
| [[Tiera Software]]
| Free 5-Users
| C++, C#, ASP .net
| Windows, Web, local, email
| Oracle, SQLServer, Jet Engine (Access database)
| VSS, PVS
| Knowledgebase, Client Support Portal
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| 12-21-2000
| 3-15-2008
|-
| style="padding-left: 1em" | [[Defect Tracker]]
| [[New Fire]]
| Free 5-Users
| [[Java (programming language)|Java]]
| Web, local, email
| Major databases
| VSS, PVS
| {{yes}}
|
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[DisTract]]
| Matthew Sackman
| [[BSD licenses|3-clause BSD]]
| [[Haskell (programming language)|Haskell]], [[Javascript]]
| Web ([[Firefox]] only)
| [[Monotone (software)|Monotone]]
| [[Monotone (software)|Monotone]]
| {{no}}
| {{no}}
| {{yes}}
|
| N/A
|
|
|-
| style="padding-left: 1em" | [[DITrack]]
| [[Vlad Skvortsov]], [[Oleg Sharov]], [[Ivan Glushkov]]
| [[BSD licenses|BSD]]
| [[Python (programming language)|Python]]
| command line
| [[Subversion (software)|Subversion]]
| [[Subversion (software)|Subversion]]
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[EmForge]]
| EmDev
| [[GNU Lesser General Public License|LGPL]]
| [[Java Platform, Enterprise Edition|J2EE]]
| Web, Eclipse via MyLyn, e-mail, RSS, Visual Studio plugin, Pocket PC client
| [[IBM DB2]], [[Oracle database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[PostgreSQL]], [[Firebird (database server)|Firebird]], [[Hypersonic SQL]], [[InterBase]]
| [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]]
| [[JasperReports]]
|
| {{yes}}
| {{yes}}
| {{yes}}
| 09-08-2006
| 06-10-2008
|-
| style="padding-left: 1em" | [[eTraxis]]
| Artem Rodygin
| [[GNU General Public License|GPL]]
| [[PHP]]
| Web, e-mail
| [[MySQL]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]]
|
| built-in reporting engine
|
| {{yes}}, unlimited # of workflow templates
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Eventum]]
| [[MySQL AB]]
| [[GNU General Public License|GPL]]
| [[PHP]]
| Web, e-mail, IRC
| [[MySQL]]
| [[Concurrent Versions System|CVS]]
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[FIT-BugTrack]]
| [[Alcea Technologies]], Inc.
| proprietary
| [[HTML]]/[[Java (programming language)|Java]] on all platforms
| Web, e-mail
| [[flat file database|flat file]] or [[JDBC]] ([[Microsoft SQL Server|SQL Server 2000]], [[Oracle database|Oracle]], [[MySQL]], etc.)
| [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]], [[Concurrent Versions System|CVS]]
| reporting: integrated charts and reports, export to MS Project to create Gantt charts
| TestSpec module
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[fixx (bug tracker)|fixx]]
| [[hedgehog lab]]
| proprietary
| [[Java (programming language)|Java]]
| Web, REST, e-mail
| [[IBM DB2|DB2]], [[Firebird (database server)|Firebird]], [[HSQLDB]], [[MaxDB]], [[MySQL]], [[Oracle database|Oracle]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Sybase ASA]]
|
| basic reporting
|
|
| {{yes}}
|
| 2008
| N/A
|-
| style="padding-left: 1em" | [[Flyspray (software)|Flyspray]]
| flyspray.org
| [[GNU Lesser General Public License|LGPL]]
| [[PHP]]
| Web, e-mail, [[Jabber]]
| [[ADOdb]]
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[FogBugz]]
| [[Fog Creek Software]]
| proprietary
| [[Active Server Pages|ASP]]/[[VBScript]] on Windows, [[PHP]] on [[Mac OS|Mac]] and [[Linux]]
| Web, e-mail, RSS
| [[Microsoft Jet Database Engine|Microsoft Jet]], [[Microsoft SQL Server|SQL Server]], [[MySQL]]
| [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]], [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[Vault (revision control system)|SourceGear Vault]]
| Integrated wiki
|
|
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Fortress (software)|Fortress]]
| [[SourceGear]]
| proprietary
| C#
| Web, email, RSS, Standalone Client (Windows), IDE Integration (Visual Studio, Eclipse), Command-line client (Windows, Mac, Unix-like)
| [[Microsoft SQL Server|SQL Server]]
| All [[Vault (revision control system)|SourceGear Vault]] version control features are included in Fortress
|
|
|
| {{yes}}
| {{yes}}
| 2007
| 12-11-2007
|-
| style="padding-left: 1em" | [[Gemini (software)|Gemini]]
| [[Countersoft]]
| proprietary
| [[C Sharp (programming language)|C#]]
| Web, e-mail
| [[Microsoft SQL Server|SQL Server]]/[[MSDE]], [[ASP.NET]]
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[GNATS]]
| [[Free Software Foundation]]
| [[GPL]]
| [[C (programming language)|C]]
| Web, e-mail, Unix clients
| [[MySQL]]
| [[Concurrent Versions System|CVS]]
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[IBN Help Desk]]
| [[Mediachase]]
| Hosted version or local server package
| C#
| Web, Optional Windows client for secure messaging, MS Office integration
| SQL Server
| CVS, Team Foundation Server,
| Reporting: Canned as well as Custom Reports available
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| 1997
| 05-12-2008
|-
| style="padding-left: 1em" | [[IssueNet]]
| [[Elsinore Technologies]] Inc.
| proprietary
| [[ASP.NET]],[[C Sharp (programming language)|C#]],[[C++]]
| Web, [[Windows Forms|Winforms]], [[E-Mail]], [[Microsoft Outlook|Outlook]] plugin, [[Microsoft Visual Studio|Visual Studio]] plugin,
| [[Microsoft SQL Server|SQL Server]]
| [[Subversion (software)|Subversion]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Perforce]]
| Advanced reporting, configurable dashboards, [[Microsoft Project]] integration
|
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
|style="padding-left: 1em" | [[JIRA (software)|JIRA]]
| [[Atlassian Software Systems]]
| proprietary, free for noncommercial
| [[Java (programming language)|Java]]
| Web, e-mail, RSS
| [[IBM DB2|DB2]], [[Firebird (database server)|Firebird]], [[HSQLDB]], [[MaxDB]], [[Mckoi]], [[MySQL]], [[Oracle database|Oracle]], [[PostgreSQL]], [[Microsoft SQL Server|SQL Server]], [[Sybase ASA]]
| [[IBM Rational ClearCase|ClearCase]], [[AccuRev]], [[Perforce]], [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], Visual SourceSafe (beta)
| [[Atlassian Confluence]] (enterprise wiki)
| [[Atlassian Bamboo]] (continuous integration & testing, via plugin)
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Mantis Bug Tracker|Mantis]]
| [[Mantis Bug Tracker|Mantis]]
| [[GNU General Public License|GPL]]
| [[PHP]]
| Web, e-mail
| [[MySQL]], [[PostgreSQL]], [[MS SQL]]
| {{Yes}}, support for [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]]
| {{Yes}}, Integration of [[MediaWiki]],[[DokuWiki]],[[XWiki]]
| {{no}}
| {{Yes}}
| {{Yes}}
| {{Yes}}
| 2000
| 01-2008
|-
| style="padding-left: 1em" | [[Mercury Quality Center]]
| [[Mercury Interactive]]
| proprietary
|
| Web, e-mail
| [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]]
| [[AccuRev]]
|
| No
|
|
|
|
|
|-
| style="padding-left: 1em" | [[OnTime]]
| [[Axosoft]]
| proprietary
| [[C Sharp (programming language)|C#]]/[[Microsoft .NET|.NET]]
| Web (hosted or locally installed), Windows client, [[Microsoft Visual Studio|Visual Studio .NET 2003/2005]] integration, e-mail
| [[Microsoft SQL Server|SQL Server]]
| [[Perforce]], [[Vault (revision control system)|SourceGear Vault]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]]
| custom reporting engine
| can be integrated with freely available [[SDK]]
| {{yes}}, unlimited # of workflow templates
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Pragma_tims|pragma::tims]]
| [[QuestByte]] Ltd.
| proprietary, free for noncommercial
| [[Java (programming language)|Java]]
| Java-Client for all platforms, Web
| [[MS SQL]], [[PostgreSQL]], [[Oracle database|Oracle]]
| {{yes}}: [[Subversion]]
|
|
| {{yes}}
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[phpBugTracker]]
| {{?}}
| [[GPL]]
| [[PHP]]
| Web, e-mail. Focus on easy setup, lightweight operation.
| [[Oracle database|Oracle]], [[PostgreSQL]], [[MySQL]]
| {{no}}
| {{no}}
| {{no}}
| {{yes}}
| {{yes}}
| {{no}}
|
|
|-
| style="padding-left: 1em" |[[Projistics]]
| [[Nagarro]]
| proprietary
| [[C Sharp (programming language)|C#]]/[[Microsoft .NET|.NET]]/Com+
| Web (hosted or locally installed)
| [[Microsoft SQL Server|SQL Server]]
| {{Yes}}, Enterprise model
| {{yes}}
| {{No}}
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[NetResults Tracker]]
| [[NetResults]] Corp
| proprietary
| [[Active Server Pages|ASP]], [[JavaMail]]
| Web, e-mail
| [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]], [[Microsoft Access|Access]]
| [[Microsoft Visual SourceSafe|Visual SourceSafe]]
| integrated reports & charts, [[knowledgebase]], alerts, discussion
|
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | Quality Assurance Studio - Problem Tracking and Reporting (QAS.PTAR)
| OBJENTIS Software Integration GmbH
| proprietary
| [[IBM Lotus Notes]]
| Web, e-mail, groupware
| [[IBM Lotus Domino]] or SQL Database ([[IBM DB2|DB2]], [[Oracle database|Oracle]] ...)
|
|
| {{yes}}
| {{yes}}
|
|
|
|
|-
| style="padding-left: 1em" | [[Redmine]]
| Jean-Philippe Lang
| [[GNU Public License|GPL]]
| [[Ruby on Rails]]
| Web, E-mail, Atom
| [[MySQL]], [[PostgreSQL]], [[SQLite]]
| [[Subversion (software)|Subversion]], [[Concurrent Versions System|CVS]], [[Bazaar (software)|Bazaar]], [[Darcs]], [[Mercurial (software)|Mercurial]], [[Git (software)|git]]
| integrated wiki
|
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Retrospectiva]]
| [[Dimitrij Denissenko]]
| [[MIT License]]
| [[Ruby (programming language)|Ruby]] - [[Ruby on Rails]]
| Web, RSS
| [[MySQL]], [[PostgreSQL]], [[SQLite]], [[IBM DB2|DB2]], [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]]
| [[Subversion (software)|Subversion]]
| flexible extension interface, wiki, announcement blog, spam protection
|
|
| {{yes}}
|
|
|
|-
| style="padding-left: 1em" | [[Scarab (software)|Scarab]]
| Tigris.org
| [[Apache-style license]]
| [[Java (programming language)|Java]]
| Web
| [[MySQL]], [[PostgreSQL]], [[Oracle database|Oracle]]<ref>{{cite web | title=Scarab Databases | work=Scarab Documentation | url=http://www.solitone.org/scarab-trunk-doc/databases/index.php | accessdate=August 27 | accessyear=2006}}</ref>
|
|
|
| {{yes}}<ref>{{cite web | title=Scarab Workflow | work=Scarab Documentation | url=http://www.solitone.org/scarab-trunk-doc/misc/workflow.php | accessdate=August 27 | accessyear=2006}}</ref>
|
|
|
|
|-
| style="padding-left: 1em" | [[TeamTrack]]
| [[Serena Software]]
| proprietary
| [[C++]]
| Web
| [[Oracle database|Oracle]], [[IBM DB2|DB2]], [[Sybase ASA]], [[Microsoft SQL Server|SQL Server]], [[Microsoft Access|Access]]
| [[Accurev]]
|
|
| {{yes}}
|
|
|
|
|-
| style="padding-left: 1em" | [[StarTeam]]
| originally [[Starbase Corporation]], currently [[Borland]]
| proprietary
| [[Java (programming language)|Java]], [[C++]], others
| 6 varieties of custom client ([[Java (programming language)|Java]] [[integrated development environment|IDE]], [[command line]], integrated into various Borland IDEs, custom [[SDK]] clients, [[Visual Studio]] client)
| [[Microsoft SQL Server|SQL Server]] recommended, [[Oracle database|Oracle]], [[IBM DB2|DB2]] supported
| custom
|
| Borland provides full suite
|
|
|
|
|
|-
| style="padding-left: 1em" | [[TestDirector]]
| [[Mercury Interactive]]
| proprietary
|
| [[Internet Explorer]]
|
| {{no}}
|
| included
|
|
|
|
|
|-
| style="padding-left: 1em" | [[TestTrack Pro]]
| [[Seapine Software]]
| proprietary
| [[C++]]
| Web; Windows, Mac OS X, and Linux clients
| Native Cross Platform Database, [[MySQL]], [[Microsoft SQL Server|SQL Server]], [[Oracle database|Oracle]]
| [[Surround SCM]], [[Microsoft Visual SourceSafe|Visual SourceSafe]], [[IBM Rational ClearCase|ClearCase]], [[PVCS]], [[Perforce]], [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]], [[StarTeam]], [[SourceOffSite Classic]]
| integrated charts and reports, external reporting supported through ODBC interface
| {{yes}}, with TestTrack TCM
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Trac]]
| [[Edgewall|Edgewall Software]]
| [[BSD licenses|BSD]] variant
| [[Python (programming language)|Python]]
| Web
| [[SQLite]], [[PostgreSQL]], [[MySQL]]
| {{Yes}}, [[Subversion (software)|Subversion]] (built-in), [[Darcs]], [[Bazaar (software)|Bazaar]], [[Mercurial (software)|Mercurial]], [[Perforce]], [[Git (software)|Git]]
| {{Yes}}, integrated wiki
| plugin
| {{yes}}
| {{yes}}
| plugin
|10/01/2006
|06/22/2008
|-
| style="padding-left: 1em" | [[Track+]]
| Trackplus
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail
| [[IBM DB2]], [[Oracle database|Oracle]], [[Microsoft SQL Server|SQL Server]], [[MySQL]], [[PostgreSQL]], [[Firebird (database server)|Firebird]], [[Hypersonic SQL]], [[InterBase]]
| [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]]
| Advanced reporting ([[JasperReports]]), configurable dashboards, [[Microsoft Project]] integration
|
| {{yes}}
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[TrackRecord]]
| [[Compuware]]
| proprietary
|
| Web, Windows
|
|
|
| {{yes}}
| {{yes}}
|
|
|
|
|-
| style="padding-left: 1em" | [[TrackStudio Enterprise]]
| TrackStudio
| proprietary
| [[Java (programming language)|Java]]
| Web, e-mail
| [[HSQLDB]], [[Firebird (database server)|Firebird]], [[Micro Hard SQL Server|SQL Server]], [[MySQL]], [[IBM DB2|DB2]], [[Oracle database|Oracle]], [[PostgreSQL]]
| [[Concurrent Versions System|CVS]], [[Subversion (software)|Subversion]]
| integrated reporting, charts, export to PDF, Excel, CSV, XML, MS Project
|
| {{yes}}, multiple workflows per project
| {{yes}}
| {{yes}}
|
|
|-
| style="padding-left: 1em" | [[Unfuddle]]
| Subventurate LLC
| proprietary
| [[Ruby on Rails]]
| Web, e-mail
| [[MySQL]]
| [[Subversion (software)|Subversion]] (Web-based and over SSL), [[Git]]
| integrated blog, source control and project management tools
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[VisionProject]]
| [[Visionera]] AB
| proprietary
| [[Java (programming language)|Java]]
| Web (hosted or installed version), e-mail, web service
| [[Microsoft SQL Server|SQL Server]], [[MySQL]]
| {{yes}}, [[Subversion (software)|Subversion]]
| {{yes}}, reporting, scheduled reports by mail, knowledgebase, support center, spam protection, charts, export to PDF, Excel, CSV, XML, MS Project
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| 2003
| 03-02-2008
|-
| style="padding-left: 1em" | [[Volo Fixer]]
| [[Volo]], LLC
| [[GPL]]
| [[PHP]]
| Web
| [[SQLite]]
|
|
|
|
| {{yes}}
| {{yes}}, Volo can add
|
|
|-
| style="padding-left: 1em" | [[WorkRoll]]
| WorkRoll.com
| proprietary
| [[JSP]]/[[Java (programming language)|Java]]
| Web, e-mail
| proprietary database
|
|
|
|
|
|
|
|
|-
| style="padding-left: 1em" | [[Wrike]]
| Wrike, Inc.
| hosted, proprietary
| [[Java (programming language)|Java]]
| Web (hosted and installed on own server), email
| [[PostgreSQL]]
| [[Subversion]]
| real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, [[Gantt charts]],
| API available for any integration
| {{Yes}}, unlimited number of workflow templates
| {{Yes}}
|
| 2006
| 04-15-2008
|-
| style="padding-left: 1em" | [[yKAP]]
| DCom Solutions
| proprietary
| [[Active Server Pages|ASP]] , COM+
| Web
| [[Microsoft SQL Server|SQL Server]]
|
| Custom Analysis reports
| API available for any integration
| {{yes}}
| {{yes}}
|
|
|
|}
== See also ==
* [[Bug tracking system]]
* [[Help desk]]
* [[Issue tracking system]]
* [[List of personal information managers]]
* [[List of project management software]]
== Notes ==
{{refs|2}}
==References==
<references />
==External links==
* {{dmoz|Computers/Software/Help_Desk/|Help Desk}}
* [http://www.helpdesk2000.org/ Helpdesk Software Guide]
* [http://java-source.net/open-source/issue-trackers Open Source Issue Tracking Software in Java]
* [http://ask.slashdot.org/article.pl?sid=07/02/01/014221 Slashdot discussion on ticketing systems]
[[Category:Bug and issue tracking software]]
[[Category:Software comparisons|Issue tracking systems]]
[[Category:Help desk]]
[[Category:Software systems]]