Corporate social responsibility 398356 225931657 2008-07-16T02:06:19Z Sfmammamia 3859960 restore paragraph break in lead lost in recent spate of edits and reverts '''Corporate social responsibility''' (CSR, also called corporate responsibility, corporate citizenship, and responsible business) is a concept whereby [[organizations]] consider the interests of [[society]] by taking responsibility for the impact of their activities on [[customers]], suppliers, [[employees]], shareholders, [[community|communities]] and other [[stakeholders]], as well as the [[environment (biophysical)|environment]]. This [[obligation]] is seen to extend beyond the [[statutory]] obligation to comply with [[legislation]] and sees organizations voluntarily taking further steps to improve the quality of life for employees and their families as well as for the local community and society at large. The practice of CSR is subject to much debate and criticism. Proponents argue that there is a strong business case for CSR, in that corporations benefit in multiple ways by operating with a perspective broader and longer than their own immediate, short-term profits. Critics argue that CSR distracts from the fundamental economic role of businesses; others argue that it is nothing more than superficial window-dressing; still others argue that it is an attempt to pre-empt the role of governments as a watchdog over powerful [[multinational corporations]]. ==Development== [[Business ethics]] is a form of the art of [[applied ethics]] that examines ethical principles and moral or ethical problems that can arise in a business environment. In the increasingly conscience-focused marketplaces of the 21st century, the demand for more [[ethical business]] processes and actions (known as ethicism) is increasing. Simultaneously, pressure is applied on industry to improve [[business ethics]] through new public initiatives and laws (e.g. higher UK road tax for higher-emission vehicles). Business ethics can be both a normative and a descriptive discipline. As a corporate practice and a career specialization, the field is primarily normative. In academia, descriptive approaches are also taken. The range and quantity of business ethical issues reflects the degree to which business is perceived to be at odds with non-economic social values. Historically, interest in business ethics accelerated dramatically during the 1980s and 1990s, both within major corporations and within academia. For example, today most major corporate websites lay emphasis on commitment to promoting non-economic social values under a variety of headings (e.g. ethics codes, [[social responsibility]] charters). In some cases, corporations have re-branded their core values in the light of business ethical considerations (e.g. [[BP]]'s "beyond petroleum" environmental tilt). The term CSR itself came in to common use in the early 1970s although it was seldom abbreviated. The term [[Stakeholder (general)|stakeholder]], meaning those impacted by an organization's activities, was used to describe corporate owners beyond [[shareholders]] from around 1989.<ref>{{cite journal |url= http://www.mallenbaker.net/csr/CSRfiles/page.php?Story_ID=857 |title= A brief history of social reporting |journal= Business Respect |issue= 51 |date= 2003-03-09 |first=Alice |last= Tepper Marlin |coauthors= John Tepper Marlin |accessdate= 2008-03-06 }}</ref> ==Approaches== Some commentators have identified a difference between the [[Continental Europe]]an and the [[Anglosphere|Anglo-Saxon]] approaches to CSR.<ref>{{cite book |chapterurl= http://www.business.uiuc.edu/aguilera/pdf/Williams%20Aguilera%20OUPfinal%20dec%202006.pdf |title= The Oxford Handbook of Corporate Social Responsibility |chapter= Corporate Social Responsibility in a Comparative Perspective |last= Williams |first= Cynthia A. |coauthors= Ruth V. Aguilera |editor= Crane, A., et.al. |year= 2008 |location= Oxford |publisher= Oxford University Press |isbn= 0199211590 |format= PDF |accessdate= 2008-03-06 }}</ref> And even within Europe the discussion about CSR is very heterogenous.<ref>{{cite book |title= Corporate Social Responsibility across Europe |last=Habisch |first=André |coauthors= Jan Jonker, Martina Wegner, R. Schmidpeter (eds.) |year= 2005 |location= Heidelberg |publisher= Springer |isbn=978-3-540-23251-3 }}</ref> An approach for CSR that is becoming more widely accepted is community-based development projects, such as the [[Shell Foundation]]'s involvement in the [http://www.flowervalley.org.za/ Flower Valley], South Africa. Here they have set up an Early Learning Centre to help educate the community's children, as well as develop new skills for the adults. [[Marks and Spencer]] is also active in this community through the building of a trade network with the community - guaranteeing regular [[fair trade]] purchases. Often alternative approaches to this is the establishment of education facilities for adults, as well as HIV/AIDS education programmes. The majority of these CSR projects are established in Africa. A more common approach of CSR is through the giving of aid to local organizations and impoverished communities in developing countries. Some organizations do not like this approach as it does not help build on the skills of the local people, whereas community-based development generally leads to more sustainable development. ==Auditing and reporting== To demonstrate good business [[citizenship]], firms can report in accordance with a number of CSR reporting guidelines or standards, including: * [[AccountAbility]]'s [[AA1000]] standard, based on [[John Elkington]]'s [[triple bottom line]] (3BL) reporting * [[Global Reporting Initiative]]'s Sustainability Reporting Guidelines * [[Verite]]'s Monitoring Guidelines * [[Social Accountability International]]'s [[SA8000]] standard * [[Green Globe]] Certification / Standard * The [[ISO 14000]] environmental management standard * The [[United Nations Global Compact]] promotes companies reporting in the format of a [http://www.unglobalcompact.org/COP/ Communication on Progress (COP)]. A COP report describes the company's implementation of the Compact's ten universal principles. * The [[United Nations]] [[Intergovernmental Working Group of Experts on International Standards of Accounting and Reporting (ISAR)]] provides voluntary technical guidance on [http://www.unctad.org/en/docs/iteipc20037_en.pdf eco-efficiency indicators,] [http://www.unctad.org/en/docs/iteteb20076_en.pdf corporate responsibility reporting] and [http://www.unctad.org/en/docs/iteteb20063_en.pdf corporate governance disclosure.] The [[FTSE Group]] publishes the [http://www.ftse.com/Indices/FTSE4Good_Index_Series/ FTSE4Good Index], an evaluation of CSR performance of companies. Some nations require CSR reporting, though agreement on meaningful measurements of social and environmental performance is difficult. Many companies now produce externally audited annual reports that cover [[Sustainable Development]] and CSR issues ("Triple Bottom Line Reports"), but the reports vary widely in format, style, and [[evaluation]] [[methodology]] (even within the same industry). Critics dismiss these reports as [[lip service]], citing examples such as [[Enron]]'s yearly "Corporate Responsibility Annual Report" and tobacco corporations' social reports. ==Business benefits== The scale and nature of the benefits of CSR for an organization can vary depending on the nature of the enterprise, and are difficult to quantify, though there is a large body of literature exhorting business to adopt measures beyond financial ones (e.g., [[W. Edwards Deming|Deming]]'s Fourteen Points, [[balanced scorecard]]s). Orlizty, Schmidt, and Rynes<ref>{{cite journal |url= http://www.finanzasostenibile.it/finanza/moskowitz2004.pdf |title= Corporate Social and Financial Performance: A Meta-analysis |first= Marc |last= Orlitzky |coauthors= Frank L. Schmidt, Sara L. Rynes |journal= Organization Studies |date= 2003 |format= PDF |volume= 24 |issue= 3 |pages= 403–441 |publisher= [[SAGE Publications]] |location= London |accessdate= 2008-03-07 |doi= 10.1177/0170840603024003910 }}</ref> found a correlation between social/environmental performance and financial performance. However, businesses may not be looking at short-run financial returns when developing their CSR strategy. The definition of CSR used within an organization can vary from the strict "stakeholder impacts" definition used by many CSR advocates and will often include [[Philanthropy|charitable efforts]] and [[volunteering]]. CSR may be based within the [[human resources]], [[business development]] or [[public relations]] departments of an organisation,<ref>{{cite web |url= http://www.careers.ed.ac.uk/STUDENTS/Careers/Corporate%20Social%20Responsibility%20and%20Ethical%20Careers.html |title= Corporate Social Responsibility and Ethical Careers |publisher= [[University of Edinburgh]] Careers Service |accessdate= 2008-03-07 }}</ref> or may be given a separate unit reporting to the [[CEO]] or in some cases directly to the [[board]]. Some companies may implement CSR-type values without a clearly defined team or programme. The [[business case]] for CSR within a company will likely rest on one or more of these arguments: ===Human resources=== A CSR programme can be seen as an aid to [[recruitment]] and [[retention]],<ref> Bhattacharya, C.B., Sankar Sen and Daniel Korschun (2008), "Using Corporate Social Responsibility to Win the War for Talent," MIT Sloan Management Review, 49 (2), 37-44; {{cite news |url= http://www.economist.com/surveys/displayStory.cfm?Story_id=3555212 |title= The Good Company |date= 2005-01-20 |work= [[The Economist]] |accessdate= 2008-03-07 }}</ref> particularly within the competitive [[graduate school|graduate]] student market. Potential recruits often ask about a firm's CSR policy during an interview, and having a comprehensive policy can give an advantage. CSR can also help to improve the perception of a company among its staff, particularly when staff can become involved through [[payroll giving]], [[fundraising]] activities or community volunteering. ===Risk management=== Managing [[risk]] is a central part of many corporate strategies. Reputations that take decades to build up can be ruined in hours through incidents such as corruption scandals or environmental accidents. These events can also draw unwanted attention from regulators, courts, governments and media. Building a genuine culture of 'doing the right thing' within a corporation can offset these risks.<ref>{{cite web |url= http://www.ksg.harvard.edu/m-rcbg/CSRI/publications/workingpaper_10_kytle_ruggie.pdf |title= Corporate Social Responsibility as Risk Management: A Model for Multinationals |last= Kytle |first= Beth |coauthors= John Gerard Ruggie |date= 2005 |work= Social Responsibility Initiative Working Paper No. 10. |location= Cambridge, MA |publisher= [[John F. Kennedy School of Government]], Harvard University |format= PDF |accessdate= 2008-03-07 }}</ref> ===Brand differentiation=== In crowded marketplaces, companies strive for a [[unique selling proposition]] which can separate them from the competition in the minds of consumers. CSR can play a role in building customer loyalty based on distinctive ethical values.<ref>{{cite web |first= John |last= Paluszek |url= http://www.scu.edu/ethics/practicing/focusareas/business/ethics-and-brand-value.ppt |title= Ethics and Brand Value: Strategic Differentiation |work= Business and Organizational Ethics Partnership Meeting |publisher= [[Markkula Center for Applied Ethics]], Santa Clara University |date= April 6-7, 2005 |format= PowerPoint |accessdate= 2008-03-07 }}</ref> Several major [[brands]], such as [[The Co-operative Group]] and [[The Body Shop]] are built on ethical values. Business service organisations can benefit too from building a reputation for integrity and best practice. ===License to operate=== Corporations are keen to avoid interference in their business through [[taxation]] or [[regulations]]. By taking substantive voluntary steps, they can persuade governments and the wider public that they are taking issues such as [[health and safety]], diversity or the environment seriously, and so avoid intervention. This also applies to firms seeking to justify eye-catching profits and high levels of boardroom pay. Those operating away from their home country can make sure they stay welcome by being good corporate citizens with respect to labour standards and impacts on the environment. ==Critical analysis== CSR is entwined in the strategic planning process of many multinational organizations. The reasons or drive behind social responsibility towards human and environmental responsibility whether driven by ulterior motives, enlightened self-interest, or interests beyond the enterprise, is subject to much debate and criticism. Some critics argue that corporations are fundamentally entities responsible for generating a product and/or service to gain profits to satisfy shareholders.<ref>{{cite book |last= Malloy |first= D.C. |chapterurl= http://www.cces.ca/pdfs/CCES-PAPER-Malloy-E.pdf |format= PDF |chapter= Understanding the Nature of Ethics, and Purposes of Business Health Care and Law |pages= pp.59-79 |title= The Sport We Want |publisher= [http://www.cces.ca/ Canadian Centre for Ethics in Sport] |date= 2003 |accessdate= 2008-03-07 }}</ref> [[Milton Friedman]] and others argue that there is no place for social responsibility as a business function.<ref name="friedman">{{cite news |url= http://www.colorado.edu/studentgroups/libertarians/issues/friedman-soc-resp-business.html |title= The Social Responsibility of Business is to Increase its Profits |work= [[The New York Times Magazine]] |date= 1970-09-13 |authorlink= Milton Friedman |first= Milton |last= Friedman |accessdate= 2008-03-07 }}</ref> These critics point to the rule of corporate law that prohibits a corporation's directors from any activity that would reduce profits.{{Fact|date=March 2008}} Other critics argue that the practice cherry-picks the good activities a company is involved with and ignores the others, thus 'greenwashing' their image as a socially or environmentally responsible company. Still other critics argue that it inhibits free markets or seeks to pre-empt the role of governments in controlling the socially or environmentally damaging effects of corporations' pursuit of self-interest. ===Disputed business motives=== Some critics believe that CSR programmes are often undertaken in an effort to distract the public from the ethical questions posed by their core operations. Examples of companies that have been accused of this motivation include [[British American Tobacco]] (BAT),<ref>{{cite press release |url= http://www.foe.co.uk/resource/press_releases/british_american_tobacco_r_27042005.html |title= British American Tobacco Report Shows Truth Behind Greenwash |publisher= [[Friends of the Earth]] |date= 2005-04-28 |accessdate= 2008-03-07 }}</ref> which produces major CSR reports, and the petroleum giant [[BP]], which is well-known for its high-profile advertising campaigns on environmental aspects of its operations. ===Self-interest=== Some CSR critics argue that the only reason corporations put in place social projects is for the commercial benefit they see in raising their reputation with the public or with government. They suggest a number of reasons why self-interested corporations, solely seeking to maximise profits, are unable to advance the interests of society as a whole.<ref name="McKibben">{{cite news |url= http://www.motherjones.com/news/feature/2006/11/hype_vs_hope.html |title= Hope vs. Hype |work= [[Mother Jones (magazine)|Mother Jones]] |first= Bill |last= McKibben |authorlink= Bill McKibben |date= November/December 2006 |accessdate= 2008-03-07 }}</ref> They point to examples where companies have spent a lot of time promoting CSR policies and commitment to [[Sustainable Development]] on the one hand, whilst damaging revelations about business practices emerge on the other. For example, the [[McDonald's Corporation]] has been criticized by CSR campaigners for unethical business practices and was the subject of a decision by Justice Roger Bell in the [[McLibel case]] which upheld claims regarding mistreatment of workers, misleading advertising, and unnecessary cruelty to animals. Similarly [[Royal Dutch Shell|Shell]] has a much-publicised CSR policy and was a pioneer in [[triple bottom line]] reporting, but was involved in 2004 in a scandal over the misreporting of its [[oil reserves]] which seriously damaged its reputation and led to charges of hypocrisy. Since this has happened, the Shell Foundation has become involved in many projects across the world, including a partnership with [[Marks and Spencer]] (UK) in three flower and fruit growing communities across Africa. These critics generally suggest that stronger government and international regulation, rather than voluntary measures, are necessary to ensure that companies behave in a socially responsible manner. Other views from this perspective include: *Corporations really care little for the welfare of workers or the environment, and given the opportunity will move production to [[sweatshops]] in less well-regulated countries. *Companies do not pay the full costs of their impact. For example, the costs of cleaning [[pollution]] often fall on society in general. As a result profits of corporations are enhanced at the expense of social or ecological welfare. ===Hindrance of free trade=== These critics are generally supporters of Milton Friedman, who argued that a corporation's principal purpose is to [[maximize]] returns to its [[shareholders]], while obeying the laws of the countries within which it works. Friedman argued that only people can have responsibilities.<ref name="friedman"/> Because of this, moderate critics suggest that CSR activity is most effective in achieving social or environmental outcomes when there is a direct link to profit. This approach to CSR requires that the resources applied to CSR activities must have at least as good a return as these resources could generate if applied anywhere else. This analysis drastically narrows the possible scope of CSR activities. Critics who believe that CSR runs against [[capitalism]] would go further and say that improvements in health, [[longevity]] or [[infant mortality]] have been created by [[economic growth]] attributed to [[free enterprise]]. Investment in [[less developed countries]] contributes to the [[Well-being|welfare]] of those societies, notwithstanding that these countries have fewer protections in place for workers. Failure to invest in these countries decreases the opportunity to increase social welfare. ==Drivers== Corporations may be influenced to adopt CSR practices by several drivers. ===Ethical consumerism=== The rise in popularity of [[ethical consumerism]] over the last two decades can be linked to the rise of CSR. As global population increases, so does the pressure on limited natural resources required to meet rising consumer demand (Grace and Cohen 2005, 147). Industrialization in many developing countries is booming as a result of technology and globalization. Consumers are becoming more aware of the environmental and social implications of their day-to-day consumer decisions and are beginning to make purchasing decisions related to their environmental and ethical concerns. However, this practice is far from consistent or universal. ===Globalization and market forces=== As corporations pursue growth through globalization, they have encountered new challenges that impose limits to their growth and potential profits. Government regulations, tariffs, environmental restrictions and varying standards of what constitutes labour exploitation are problems that can cost organizations millions of dollars. Some view ethical issues as simply a costly hindrance. Some companies use CSR methodologies as a strategic tactic to gain public support for their presence in global markets, helping them sustain a competitive advantage by using their social contributions to provide a subconscious level of advertising.(Fry, Keim, Mieners 1986, 105) Global competition places particular pressure on multinational corporations to examine not only their own labour practices, but those of their entire supply chain, from a CSR perspective. ===Social awareness and education=== The role among corporate stakeholders to work collectively to pressure corporations is changing. Shareholders and investors themselves, through [[socially responsible investing]] are exerting pressure on corporations to behave responsibly. [[Non-governmental organization]]s are also taking an increasing role, leveraging the power of the media and the Internet to increase their scrutiny and collective activism around corporate behavior. Through education and dialogue, the development of community in holding businesses responsible for their actions is growing (Roux 2007). ===Ethics training=== The rise of ethics training inside corporations, some of it required by government regulation, is another driver credited with changing the behaviour and culture of corporations. The aim of such training is to help employees make ethical decisions when the answers are unclear. Tullberg believes that humans are built with the capacity to cheat and manipulate, a view taken from (Trivers 1971, 1985), hence the need for learning normative values and rules in human behaviour (Tullberg 1996). The most direct benefit is reducing the likelihood of “dirty hands” (Grace and Cohen 2005), fines and damaged reputations for breaching laws or moral norms. Organizations also see secondary benefit in increasing employee loyalty and pride in the organization. [[Caterpillar]] and [[Best Buy]] are examples of organizations that have taken such steps (Thilmany 2007). ===Government laws and regulation=== Another driver of CSR is the role of independent mediators, particularly the government, in ensuring that corporations are prevented from harming the broader social good, including people and the environment. CSR critics such as [[Robert Reich]] argue that governments should set the agenda for social responsibility by the way of laws and regulation that will allow a business to conduct themselves responsibly. The issues surrounding government regulation pose several problems. Regulation in itself is unable to cover every aspect in detail of a corporation’s operations. This leads to burdensome legal processes bogged down in interpretations of the law and debatable grey areas (Sacconi 2004). [[General Electric]] is an example of a corporation that has failed to clean up the Hudson River after contaminating it with organic pollutants. The company continues to argue via the legal process on assignment of liability, while the cleanup remains stagnant. (Sullivan & Schiafo 2005). The second issue is the financial burden that regulation can place on a nation's economy. This view shared by Bulkeley, who cites as an the Australian federal government's actions to avoid compliance with the [[Kyoto Protocol]] in 1997, on the concerns of economic loss and national interest. The Australian government took the position that signing the Kyoto Pact would have caused more significant economic losses for Australia than for any other OECD nation (Bulkeley 2001, pg 436). Critics of CSR also point out that organizations pay taxes to government to ensure that society and the environment are not adversely affected by business activities. ===Crises and their consequences=== Often it takes a crisis to precipitate attention to CSR. One of the most active stands against environmental management is the [[Coalition for Environmentally Responsible Economies| CERES]] Principles that resulted after the [[Exxon Valdez]] incident in Alaska in 1989 (Grace and Cohen 2006). Other examples include the lead poisoning paint used by toy giant [[Mattel]], which required a recall of millions of toys globally and caused the company to initiate new risk management and quality control processes. In another example, [[Magellan Metals]] in the West Australian town of Esperance was responsible for lead contamination killing thousands of birds in the area. The company had to cease business immediately and work with independent regulatory bodies to execute a cleanup. ==Latin America and the Caribbean== The move towards CSR is relatively new in [[Latin America]] and the [[Caribbean]] and is gaining ground as companies are pressed to adapt to the demands of the global economy. For [[small and medium enterprises]] (SMEs) in this region, adopting CSR practices can open doors to new market opportunities and bring a number of other benefits including reduced costs, improved bottom lines and public image, and greater opportunities to do business with other SMEs or larger firms. The levels of corporate citizenship are corporate governance law, corporate philanthropy and corporate social responsibility. Corporate citizenship, means adhering to laws, and complying with some standards. Corporate philanthropy means helping communities via social investments. Corporate social responsibility requires performance of one's obligations to stakeholders In addition to these benefits, adopting responsible management practices can also help smaller businesses access the capital they need to grow.<ref>{{cite report |url= http://idbdocs.iadb.org/wsdocs/getdocument.aspx?docnum=1353696 |title= "Recommended Actions to Foster the Adoption of CSR Practices in SMEs" |last= Cici |first= Carlos |coauthors= Federica Ranghieri |editor= Estrella Peinado-Vara & Gabriela de la Garza |year= 2008 |publisher= Inter-American Development Bank |format= PDF |accessdate= 2008-07-08 }}</ref> To further promote the expansion of CSR among small and medium enterprises in the region, there are a number of obstacles to overcome: the lack of understanding among SMEs about CSR; the scarcity of trained experts in the region to build business capacity in this area; and insufficient shareholder or government pressure on companies to make their management records public. The [[Multilateral Investment Fund]] is working to address these challenges through projects aiming to raise awareness among SMEs in Latin America and the Caribbean about the benefits of CSR and to support smaller companies in their efforts to implement CSR measures. MIF also partners with large companies, foundations and universities interested in building awareness and spreading CSR knowledge to businesses throughout the region.<ref>{{cite web |title= Multilateral Investment Fund: Corporate Social Responsibility |url= http://www.iadb.org/mif/subtopic.cfm?language=English&SUBTOPIC=CSOR&TOPIC=SME }}</ref> == See also == {{div col}} *[[Accountability]] *[[Beneficiation]] *[[Business in the Community]] *[[Business philosophy]] *[[Chief Green Officer]] *[[Civil society]] *[[Corporate behaviour]] *[[Corporate benefit]] *[[Corporate governance]] *[[Corporate personhood]] *[[Corporate sustainability]] *[[Corporation]] *[[Csrwire]] *[[Customer engagement]] *[[Ethical banking]] *[[Ethicism]] *[[Inclusive business]] *[[Not Just For Profit]] *[[OECD Guidelines for Multinational Enterprises]] *[[Sustainability]] *[[The Corporation]] *[[Voluntary compliance]] {{div col end}} ==References== {{reflist|2}} <div class="references-2column"> * Bansal, P.; R. Roth (2000). "[http://links.jstor.org/sici?sici=0001-4273%28200008%2943%3A4%3C717%3AWCGGAM%3E2.0.CO%3B2-E Why Companies Go Green: A model of Ecological Responsiveness]". ''The Academy of Management Journal'', Vol.43, No.4, pp.717-736. * Bulkeley, H. (2001). "[http://links.jstor.org/sici?sici=0020-2754%282001%292%3A26%3A4%3C430%3AGCCTPO%3E2.0.CO%3B2-4 Governing Climate Change: The Politics and Risk Society]". ''Transactions of the Institute of British Geographers'', New Series, Vol.26, No.4, pp.430-447. * Brand Strategy (2007). "10 key things to know about CSR". London. pg.47. * Catalyst Consortium (2002). "[http://www.rhcatalyst.org/site/DocServer/CSRQ_A.pdf?docID=103 What is Corporate Social Responsibility?]" * CSR Network. "[http://www.csrnetwork.com/csr.asp What is CSR?]" * Fialka. J. (2006). "Politics & Economics: Big Businesses Have New Take on Warming; Some Companies Move From Opposition to Offering Proposals on Limiting Emissions". ''Wall Street Journal''. pg.A.4. * Fields, S. (2002). "[http://links.jstor.org/sici?sici=0091-6765%28200203%29110%3A3%3CA142%3ASBMD%26S%3E2.0.CO%3B2-I Sustainable Business Makes Dollars and Cents]". ''Environmental Health Perspectives'', Vol.110, No.3, pp.A142-A145. * Fry, L. W.; G. D. Keim, R. E. Meiners (1982). "[http://links.jstor.org/sici?sici=0001-4273%28198203%2925%3A1%3C94%3ACCAOF%3E2.0.CO%3B2-E Corporate Contributions: Altruistic or for Profit?]" ''The Academy of Management Journal'', Vol.25, No.1, pp.94-106. * Grace, D; S. Cohen (2005). ''Business Ethics: Australian Problems and Cases''. Oxford University Press. ISBN 0195507940. * International Court of Justice. "[http://www.icj-cij.org/court/index.php?p1=1&p2=6 How the Court Works]". * Roux, M. (2007). "Climate conducive to corporate action: 1 All-round Country Edition". ''The Australian''. Canberra, A.C.T. pg.14. * Sacconi, L. (2004). [http://papers.ssrn.com/sol3/papers.cfm?abstract_id=731603 A Social Contract Account for CSR as Extended Model of Corporate Governance (Part II): Compliance, Reputation and Reciprocity]. ''Journal of Business Ethics'', No.11, pp.77-96. * Sullivan, N.; R. Schiafo (2005). [http://www.nytimes.com/2005/06/12/opinion/nyregionopinions/12WEsullivan.html Talking Green, Acting Dirty] (Op-Ed). ''New York Times'', June 12, 2005. * Thilmany, J. 2007. "[http://www.shrm.org/hrmagazine/07September/ Supporting Ethical Employees]." ''HR Magazine'', Vol. 52, No.2, September 2007, pp.105-110. * Tullberg, S.; J. Tullberg (1996). "[http://links.jstor.org/sici?sici=0030-1299%28199603%2975%3A2%3C327%3AOHATDB%3E2.0.CO%3B2-T On Human Altruism: The Discrepancy between Normative and Factual Conclusions]". ''Oikos'', Vol.75, No.2, pp.327-329. * Visser, W.; D. Matten, M. Pohl, N. Tolhurst (eds.) (2008). ''[http://eu.wiley.com/WileyCDA/WileyTitle/productCd-0470723955.html The A to Z of Corporate Social Responsibility]''. Wiley. ISBN 978-0-470-72395-1. </div> ==Further reading== <div class="references-2column"> * {{cite web |last= Baker |first= Mallen |title= Arguments against Corporate Social Responsibility |url= http://www.mallenbaker.net/csr/CSRfiles/against.html |work= Business Respect |accessdate= 2008-03-07 }} * Carroll, A.; A. Buchholtz (2006). ''Business and Society: Ethics and Stakeholder Management'', 6th ed. Mason, OH: Thomson/South-Western. ISBN 0324225814. * Carroll, A. (1998). "The Four Faces of Corporate Citizenship". ''Business and Society Review''. September, vol. 100, no. 1, pp. 1-7 * {{cite journal |url=http://culturalshifts.com/archives/181 |title= Making the Case for Corporate Social Responsibility |first= David |last= Cavett-Goodwin |date= 2007-12-03 |journal= Cultural Shifts |accessdate= 2008-03-07 }} * Clarkson, M. (1995). "A stakeholder framework for analyzing and evaluating corporate social performance". ''Academy of Management Review''. Vol.20, pp.92-117. * Davis, K.; R. Blomstrom (1975). ''Business and Society: Environment and Responsibility'', New York: McGraw-Hill. ISBN 0070155240. * {{cite web |author= Farnham Castle |title= Corporate Social Responsibility: New Fad or Necessity |url= http://www.intercultural-training.co.uk/articles/general/corporate_social_resp.asp |accessdate= 2008-03-07 }} * {{cite news |url= http://www.economist.com/printedition/displayStory.cfm?Story_ID=4008642 |title= Ian Davis on business and society |date= 2005-05-26 |work= [[The Economist]] |accessdate= 2008-03-07 }} - advantages and limitations of CSR * Fombrun, C. (2000). "The value to be found in corporate reputation". ''Financial Times'', December 4, 2000. * Griffin, J.; J. Mahon (1997). "The Corporate Social Performance and Corporate Financial Performance Debate", ''Business and Society''. Vol. 36. pp.5-31. * {{cite journal |last= Holton |first= Glyn A. |url= http://www.contingencyanalysis.com/home/papers/suffrage.pdf |title= Investor Suffrage Movement |journal= Financial Analysts Journal |volume= 62 |issue= 6 |format= PDF |accessdate= 2008-03-07 }} * International Business Report (2008). ''[http://www.internationalbusinessreport.com/Reports/Focus-reports/Corporate-Social-Responsibility.asp Corporate Social Responsibility: a necessity not a choice]'', Grant Thornton. * Jastram, Sarah (2007). "The Link Between Corporate Social Responsibility and Strategic Management". ''CIS Papers'' No.17. Centre of International Studies, Hamburg. * Maignan, I.; O. Ferrell, G. Tomas (1999). "Corporate Citizenship: Cultural Antecedents and Business Benefits". ''Journal of the Academy of Marketing Science''. Vol.27, No.4, pp.455-469. * Maignan, I.; O. Ferrell (2001). "Corporate citizenship as a marketing instrument". ''European Journal of Marketing''. Vol.35, No.3/4, pp.457-484 * Matten, D.; A. Crane, W. Chapple (2003). "Behind the mask: Revealing the true face of corporate citizenship". ''Journal Business Ethics'', Vol.45, No.1, p.109. * Menon, A.; A. Menon (1997). "Enviropreneurial marketing strategy: the emergence of corporate environmentalism as marketing strategy". ''Journal of Marketing'', Vol.61, pp.51-67. * "Millennium Poll on Corporate Responsibility", Environics International Ltd., in cooperation with The Prince of Wales Trust, September 1999. * Jones, I.; M. Pollitt, D. Bek (2006). 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