Malaysia Airlines 153162 225999631 2008-07-16T11:31:32Z DonPevsner 4919118 /* Airbus A380 */ {{Infobox Airline |airline = Malaysia Airlines (MAS)<br>''Penerbangan Malaysia'' |image = MalaysiaAirlinesLogo_New.jpg |image_size = 300 |IATA = MH |ICAO = MAS |callsign = MALAYSIAN |founded = 1947 (as [[Malayan Airways]]) |ceased = |hubs = [[Kuala Lumpur International Airport]] |secondary_hubs = |focus_cities = [[Kota Kinabalu International Airport]] |frequent_flyer = [[#Enrich by Malaysia Airlines|Enrich by Malaysia Airlines]]<br>[[#Grads|Grads]] |lounge = Golden Lounge |alliance = |company_slogan = Going Beyond Expectations,<br>MH is Malaysian Hospitality |subsidiaries = <div> *[[Firefly (airline)|Firefly]] *[[MASwings]] *[[MASkargo]] </div> |fleet_size = 85 jet aircraft (of which 3 Boeing 747-200F's are leased from Air Atlanta Icelandic) <ref name="fleetsize">{{cite news|title= MAS To Announce Decision On Aircraft Purchase Plan Soon |publisher= [[Bernama]]| accessdate= 2008-04-02|url=http://web6.bernama.com/aviation_news/news.php?id=322889&lang=}}</ref> (+41 orders, 20 options) |destinations = 88 |parent = Penerbangan Malaysia Berhad |headquarters = [[Kuala Lumpur]], [[Malaysia]] |key_people = [[Idris Jala]] (Managing Director & CEO) |website = [http://www.malaysiaairlines.com www.malaysiaairlines.com] }} '''Malaysia Airlines''' ([[Malay]]:Syarikat Penerbangan Malaysia; {{myx|3786}}) is the [[flag carrier]] of [[Malaysia]]. Malaysia Airlines operates flights from its home base, [[Kuala Lumpur International Airport]], and its secondary hub in [[Kota Kinabalu International Airport|Kota Kinabalu]]. Despite a financial restructuring exercise in 2006, Malaysia Airlines maintains a strong presence in [[Southeast Asia]], [[East Asia]], [[South Asia]], [[Middle East]] and on the [[Kangaroo Route]] between [[Europe]] and [[Australasia]]. Malaysia Airlines also operates [[transatlantic]] flights from [[Kuala Lumpur]] to [[Newark, New Jersey|Newark]], via [[Stockholm]], and [[transpacific]] flights from [[Kuala Lumpur]] to [[Los Angeles]], via [[Taipei]]. In 1997, the airline flew the world's longest non-commercial, non-stop flight from [[Boeing Field]] in [[Seattle]] to [[Kuala Lumpur]], flying eastward passing the [[Europe]]an and [[Africa]]n continents and breaking the Great Circle Distance Without Landing record for an airliner on a [[Boeing_777#777-200ER|Boeing 777-200ER]]; this record is now held by the [[Boeing_777#777-200LR|Boeing 777-200LR]].<ref name="B777ER">{{cite news|title= Boeing 777 Breaks Speed and Distance World Records|publisher= [[Boeing]]| date= 1997-04-02|url=http://www.boeing.com/news/releases/1997/news.release.970402.html}}</ref> Malaysia Airlines non-aeronautical revenue sources include maintenance, repair and overhaul (MRO)<ref name="MRO">{{cite news|title= Qantas Signs Joint Venture MOU with MAS Aerospace Engineering|publisher= [[Qantas]] Press Room| date= 2007-12-19| url=http://www.qantas.net.au/regions/dyn/au/publicaffairs/details?ArticleID=2007/dec07/Q3705}}</ref> and aircraft handling. Malaysia Airlines has two airline subsidiaries: [[Firefly (airline)|Firefly]] and [[MASWings]]. Firefly operates scheduled flights from its home base [[Penang International Airport]] which focus on tertiary cities, while MASWings focuses on inter-[[Borneo]] flights. Malaysia Airlines has a freighter fleet operated by [[MASKargo]], which manages freighter flights and aircraft cargo-hold capacity for all Malaysia Airlines' passenger flights. MASCharter is another subsidiary of Malaysia Airlines, operating charter flights using Malaysia Airlines' passenger [[jets]]. After recovering from past losses, Malaysia Airlines is keen on merger and acquisition (M&A) activities: particularly airlines in the [[Asia Pacific]] region.<ref name="M&A">{{cite news|title= Government keen to sell stake in Malaysia Airlines, says CEO|publisher= The Associate Press| date= 2008-02-18|url=http://www.iht.com/articles/ap/2008/02/18/business/AS-FIN-COM-Singapore-Malaysia-Airline.php}}</ref> Since its inception in 1963, after [[Malayan Airways]] was separated into two parts, Malaysia Airlines has built up a strong [[brand]] name in the aviation industry for service and safety <ref name="Service">{{cite news|title= Malaysia Airlines: High Standards of Service|publisher= FlightMapping.com| date= 2008-03-02|url=http://www.flightmapping.com/airlines/Malaysia Airlines/}}</ref>, coupled with numerous awards from international bodies such as [[Skytrax]].<ref name="Awards">{{cite news|title= Malaysia Airlines' Awards|publisher= Malaysia Airlines| date= 2008-03-22|url=http://www.malaysiaairlines.com/getdoc/033b07a8-1ac5-4059-858d-c9af019c504a/Awards.aspx}}</ref>. Malaysia Airlines is accredited by [[International Air Transport Association]] with IOSA (IATA Operations Safety Audit) for its operational safety practices. <ref name="IOSA">{{cite news|title= Malaysia Airlines IATA Operations Safety Audit Profile|publisher=IATA|date= 2008-03-22|url=http://www.iata.org/ps/certification/iosa/operator?c=MAS}}</ref> It is one of only six [[airlines]] to be given a 5-star status airline by [[Skytrax]] (the other 5 are [[Asiana Airlines]] from South Korea, [[Cathay Pacific]] from Hong Kong, [[Qatar Airways]] from Qatar, [[Singapore Airlines]] from Singapore and [[Kingfisher Airlines]] from India). == History == ===Beginnings=== [[Image:24081987.jpg|thumb|A [[Airspeed Consul]], the first aircraft type operated by Malayan Airways]] On [[12 October]], [[1937]], the Liverpool-based Singaporean Steamshipping Company and [[Imperial Airways]] proposed to the colonial governments in [[Penang]] and [[Singapore]] a scheduled flight service between the two cities. ''Malayan Airways Limited (MAL)'' was founded, but the first paying passengers could be welcomed on board a plane only 10 years later, on 2 February 1947. The airline's first flight was a charter flight from the [[United Kingdom|British]] [[Straits Settlement]] of [[Singapore]] to [[Kuala Lumpur]], on [[2 April]] [[1947]], using an [[Airspeed Consul]] twin-engined aircraft.<ref>{{cite web| title = Telekom Malaysia and Malaysia Airlines Synergise Business Relationship | publisher = [[Telekom Malaysia]] Berhad | accessdate = 2007-09-03 | url = http://www.tm.com.my/about_TM/newsroom/2004/041123_2.htm}}</ref> This inaugural flight, with only five passengers, was bound for Kuala Lumpur instead of Penang. Weekly scheduled flights quickly followed from Singapore to Kuala Lumpur, Ipoh and Penang from [[1 May]] [[1947]] with the same aircraft type.<ref>{{cite web| title = The Creation of Singapore Airlines | publisher = Singapore Airlines | accessdate = 2007-07-01 | url = http://www.singaporeair.com/saa/en_UK/content/company_info/siastory/history.jsp}}</ref> The airline continued to expand during the rest of the 1940s and 1950's, as other British [[Commonwealth of Nations|Commonwealth]] airlines (such as [[BOAC]] and [[Qantas|Qantas Empire Airways]]) provided technical assistance, as well as assistance in joining [[IATA]]. By 1955, Malayan Airways' fleet had grown to include a large number of [[Douglas DC-3]]s, and went [[PLC|public]] in 1957. Other aircraft operated in the first two decades included the [[C-54 Skymaster|Douglas DC-4 Skymaster]], the [[Vickers Viscount]], the [[Lockheed Constellation|Lockheed L-1049 Super Constellation]], the [[Bristol Britannia]], the [[De Havilland Comet 4]] and the [[Fokker F27]]. Over the next few years, the airline expanded rapidly, boosted by post-war air travel demand when flying became more than a privilege for the rich and famous. By [[12 April]] [[1960]], the airline was operating Douglas [[DC-3]]s, [[Super Constellation]]s and [[Vickers Viscount|Viscount]]s on new routes from [[Singapore]] to [[Hong Kong]], and from [[Kuala Lumpur]] to [[Bangkok]] via [[Penang]]. Flights were also introduced from [[Singapore]] to cities in the [[North Borneo|Borneo Territories]], including [[Brunei]], [[Jesselton]] (now [[Kota Kinabalu]]), [[Kuching]], [[Sandakan]] and [[Sibu]]. In 1957, the airline became a state-run stock corporation. With the delivery of an 84-seat [[Bristol Britannia]] in 1960, the airline launched its first long-haul international flight, to [[Hong Kong]]. When [[Federation of Malaya|Malaya]], [[Singapore]], [[Sabah]] and [[Sarawak]] formed the [[Federation of Malaysia]] in 1963, the airline's name was changed, from "Malayan Airways" to "Malaysian Airlines" (though still abbreviated to MAS). MAS also took over [[Borneo Airways]]. In 1966, following Singapore's separation from the federation, the airline's name was changed again, to [[Malaysia-Singapore Airlines]] (MSA). The next year saw a rapid expansion in the airline's fleet and routes, including the purchase of MSA's first [[Boeing]] aircraft: the [[Boeing 707]]s, as well as completion of a new high-rise headquarters in Singapore. [[Boeing 737]]s were added to the fleet soon afterward. ===Incorporation=== [[Image:Malayan airways dc3.jpg|left|thumb|Malayan Airways [[DC-3]]]] The differing needs of the two shareholders, however, led to the break-up of the airline just 6 years later. The [[Singapore]] government preferred to develop the airline's international routes, while the Malaysian government had no choice but to develop the domestic [[network]] first before going regional and eventually international. MSA ceased operations in 1972, with its assets split between two new airlines; Malaysia Airlines Berhad (now [[Malaysia Airlines]]),<ref name=MA_MovingFwd>{{cite web |url=http://hq.malaysiaairlines.com/mh/eng/about_us/corporate_info/past_present_and_moving_forward/evolution.asp |title=Past, Present & Moving Forward |accessdate=2007-04-05}}</ref> and [[Singapore Airlines]]. With the Singapore government determined to develop [[Singapore Airlines]]' international routes, it took the entire fleet of seven [[Boeing 707]]s and five [[Boeing 737]]s, which would allow it to continue servicing its regional and long-haul international routes. Since most of MSA's international routes were flown out of Singapore, the majority of international routes were in the hands of [[Singapore Airlines]]. In addition, MSA's headquarters, which was located in [[Singapore]], became the headquarters of Singapore Airlines. The initials MSA were well regarded as an airline icon, and both carriers tried to use them. Malaysian went for MAS by just transposing the last two letters and choosing the name Malaysian Airline System, while Singapore originally proposed the name Mercury Singapore Airlines to keep the MSA initials, but changed its mind and went for SIA instead. Acronyms for airline names later became less fashionable, and both carriers then moved on to their descriptive names. ===Expansion=== [[Image:malaysianairlines b747-400 9m-mpj arp.jpg|thumb|right|[[Boeing 747-400]]]] Malaysian Airline System took all domestic routes within Malaysia and international routes out of that country, as well as the remaining fleet of [[Fokker F27]]'s. It began flights on [[1 October]] [[1972]]. Soon after that, Malaysia Airline System rapidly expanded its services, including introducing long-haul flights from Kuala Lumpur to London. In the same year, MAS operated flights to more than 34 regional destinations and six international services. In 1976, after receiving its [[DC-10-30]] aircraft, MAS scheduled flights reached Europe, with initial services from [[Kuala Lumpur]] to [[Amsterdam]], [[Paris]] and [[Frankfurt]]. An economic boom in Malaysia during the 1980s helped spur growth at Malaysia Airlines. By the end of the decade, MAS was flying to 47 overseas destinations, including eight [[Europe]]an destinations, seven [[Oceania]] destinations, and the [[United States]] destinations of [[Los Angeles]] and [[Honolulu]]. In 1993, Malaysia Airlines reached [[South America]] when the airline received its [[B747]] aircraft. When Malaysia Airlines introduced its service from Kuala Lumpur to South America, MAS became the first and only airline in [[Southeast Asia]] to serve South America via its flights to [[Buenos Aires]], [[Argentina]]. Services extended to [[Central America]] when Malaysia Airlines began flying to [[Mexico City]]<!--since when is that in Central America?--> in the 1980s, which route was terminated in the 1990s. ===First Unprofitability=== Prior to the [[Asian Financial Crisis]] in 1997, the airline suffered losses of as much as RM 260 million after earning a record-breaking RM319 million profit in the financial year 1996/1997. The airline then introduced measures to bring its P&L back into the black. For the financial year 1999/2000, the airline cut its losses from RM700 million in the year 1998/1999 to RM259 million. However, the airline plunged into further losses in the following year, amounting to RM417 million in FY2000/2001 and RM836 million in FY2001/2002. With these losses, the airline cut many unprofitable routes, such as [[Brussels]], [[Darwin, Northern Territory|Darwin]], [[Honolulu]], [[Madrid]], [[Munich]] and [[Vancouver]]. The airline recovered from its losses in the year 2002/2003. It achieved its then-highest profit in the year 2003/2004, totaling RM461 million. ===Second unprofitability=== [[Image:MAS-Fokker50.jpg|thumb|right|Regional services flown by [[Fokker F50]]s, such as this one, were once operated at a substantial loss.]] In the year 2005, Malaysia Airlines reported a loss of RM1.3 billion. Revenue for the financial period was up by 10.3% or RM826.9 million, compared to the same period for 2004, driven by a 10.2% growth in passenger traffic. International passenger revenue increased by RM457.6 million or 8.4%, to RM5.9 billion, while cargo revenue decreased by RM64.1 million or 4.2%, to RM1.5 billion. Costs increased by 28.8% or RM2.3 billion, amounting to a total of RM 10.3 billion, primarily due to escalating fuel prices. Other cost increases included staff costs, handling and [[landing fees]], aircraft maintenance and [[overhaul]] charges, Widespread Assets Unbundling (WAU) charges and [[leases]].<ref name="losses">{{cite web |url=http://www.malaysiaairlines.com/masapp/pdf/financial_info/quaterly/PressRelease_dec.pdf|title=Malaysia Airlines reports end of year losses.|accessdate=2008-03-23|publisher= Malaysia Airlines}}</ref>. The Government of [[Malaysia]] appointed [[Idris Jala]] as the new CEO on [[1 December]] [[2005]], to execute changes in operations and corporate culture. Several weaknesses in airline operations were identified as the causes of the RM1.3 billion loss. These included esclating fuel prices, increased maintenance and repair costs, staff costs, low yield per available seat kilometer ("ASK") via poor yield management and an inefficient route network. Under the leadership of Idris Jala, Malaysia Airlines launched its Business Turnaround Plan in 2006, developed using the [[Malaysian Government]]'s [[Government-linked company]] (GLC) Transformation Manual as a guide. The most substantial factor in the losses was [[Aviation fuel|fuel]] costs. For the period, the total fuel cost was RM3.5 billion, representing a 40.4% increase compared to the same period in 2004. Total fuel cost increases comprised RM977.8 million due to higher fuel prices and another RM157.6<ref name="losses"/> million due to additional consumption. In the third quarter, fuel costs were RM1.26 billion, compared to the RM1.01 billion in the corresponding period in 2004, resulting in a 24.6% increase or RM249.3 million.<ref name="losses"/> Another factor for the losses was high operating costs. MAS substantially lagged its peers on yield. Some of this gap is due to differences in traffic mix,<ref name="BTP1">{{cite web|url=http://cms.malaysiaairlines.com/mys/eng/about_us/investor_relations/MASWay_F.pdf|title=Malaysia Airlines Business Turnaround Plan|accessdate=2008-03-23|publisher= Malaysia Airlines}}</ref>(less business traffic to and from Malaysia than to and from Singapore), but much of it was due to weaknesses in pricing and revenue management, sales and distribution, brand presence in foreign markets, and alliance base. Malaysia Airlines has one of the lowest labor costs per ASK at USD0.41, compared to other airlines such as [[Cathay Pacific]] and [[Singapore Airlines]] at USD0.59 and USD0.60<ref name="BTP1"/> respectively. However, despite its low labor cost, the ratio of ASK revenue (millions) to this cost was, at 2.8, much lower than [[Singapore Airlines]], where the ratio is 5.0, and slightly higher than [[Thai International Airways]]<ref name="BTP1"/> There are other factors listed in the Business Turnaround Plan of Malaysia Airlines, all leading to the net loss of RM1.3 billion in the year 2005. ===Recovery from unprofitability=== [[Image:MAS-777-200ER.jpg|thumb|right|[[Boeing 777-200ER]]]] Under the various initiatives, launched together with the Business Turnaround Plan, Malaysia Airlines turned losses into profits between FY2006 and FY2007. When the Business Turnaround Plan came to an end, the [[airline]] posted a record profit of 851 million Ringgit (265 million dollars) in 2007, ending a series of [[losses]] since 2005. The result exceeded the target of RM300 Million by 184%.<ref name="rec_profit">{{cite web |url=http://www.channelnewsasia.com/stories/afp_world_business/view/331069/1/.html|title= Malaysia Airlines back in the black with record profit|accessdate=2008-03-23| publisher= Channel News Asia}}</ref>. Among the initiatives that turned losses back into profit, route rationalizing was one of the major contributors. Malaysia Airlines pared its domestic routes from 114 to 22, and also canceled virtually all unprofitable international routes (such as Kuala Lumpur-Manchester, that required a 140% load factor to break even). Apart from that, Malaysia Airlines also rescheduled all of its flight timings and changed its operations [[model]] from [[point to point]] services to [[hub and spoke]] services. Additionally, the airline started Project [[Omega]] and Project [[Alpha]] to improve the company's network and revenue management. Emphasis has been placed on six areas: pricing, revenue management, network scheduling, opening storefronts, low season strategy and distribution management. Malaysia Airlines has been involved in discussions for new [[aircraft]] purchases, using its [[cash]] surplus of 5.3 billion [[Ringgit]] to eventually purchase 55 [[narrow-body aircraft]] and 55 [[wide-body aircraft]].<ref name="purchasefleet">{{cite web |url=http://www.forbes.com/afxnewslimited/feeds/afx/2008/02/25/afx4690972.html|title= Malaysian Airline returns to profit in 2007, exceeds financial targets |accessdate=2008-03-23| publisher= Forbes}}</ref>. === Everyday Low Fares === Malaysia Airlines took an unprecedented move with its “Everyday Low Fares” (ELF) programme on [[May 6]], [[2008]] which offers 1.3 million RM 0 for all domestic routes operated by Malaysia Airlines and [[Firefly (airline)|Firefly]].<ref name="ELF1">{{cite news | title= MAS to launch zero fare tickets for domestic destinations today| publisher= The Star| accessdate = 2008-05-19| url = http://thestar.com.my/news/story.asp?file=/2008/5/5/nation/21151876&sec=nation}}</ref> According to the [[managing director]] of Malaysia Airlines, Datuk Seri Idris Jala the Everyday Low Fares programme will create new demand for people who do not fly with Malaysia Airlines.<ref name="ELF2">{{cite news | title= MAS MD stands up for low-fare programme| publisher= The Star| accessdate = 2008-05-19| url=http://biz.thestar.com.my/news/story.asp?file=/2008/5/6/business/21158939&sec=business }}</ref> The Everyday Low Fares programme offers a maximum of 30% of the total seats on every flight which are unsold due to the average load factor of 70% on each flights. Thus, Malaysia Airlines is generating income for the airline through fuel surcharge, administrative fee and [[airport tax]].<ref name="ELF3">{{cite news | title= MAS MAS profits via new scheme| publisher= The Star| accessdate = 2008-05-19| url=http://thestar.com.my/news/story.asp?file=/2008/5/6/nation/21156693&sec=nation}}</ref> By [[May 14]], [[2008]], Malaysia Airlines has sold more than 150,000 seats since the launch of the programme and 50,000 tickets has been sold in the first two days.<ref name="ELF4">{{cite news | title= MAS: We’re not cutting into business of others| publisher= The Star| accessdate = 2008-05-19| url=http://thestar.com.my/news/story.asp?file=/2008/5/7/nation/21172528&sec=nation}}</ref>. Malaysia Airlines is also extending the programme to all Asean routes operated by Malaysia Airlines.<ref name="ELF5">{{cite news | title= MAS extends zero-fare offer to Asean routes | publisher= The Star| accessdate = 2008-05-19| url=http://thestar.com.my/news/story.asp?file=/2008/5/15/nation/21256932&sec=nation }}</ref> However, the Everyday Low Fares programme launched by Malaysia Airlines has been strongly opposed by Asia's largest low cost carrier, [[AirAsia]] which claims that Malaysia Airlines is competing directly with AirAsia's business model but at the same time not allowing the budget carrier to compete against the national airline.<ref name="ELF6">{{cite news | title= AirAsia raps MAS over deals| publisher= The Star| accessdate = 2008-05-19| url=http://thestar.com.my/news/story.asp?file=/2008/5/15/nation/21257533&sec=nation}}</ref> == Corporate information == Malaysia Airlines is listed on the stock exchange of [[Bursa Malaysia]] under the name '''Malaysian Airline System Berhad''' ({{myx|3786}}). The airline suffered high losses over the years due to poor management and fuel price increases. As a result of financial restructuring ('''Widespread Asset Unbundling''') <ref name="losses"/> in 2002, led by '''BinaFikir''', Penerbangan Malaysia Berhad became its parent company, incorporated in 2002, in exchange for assuming the airline's long-term liabilities. On the operational side, the Government of [[Malaysia]] appointed [[Idris Jala]] as the new CEO on [[1 December]] [[2005]], to execute changes in operations and corporate culture. Under his leadership, Malaysia Airlines unveiled its Business Turnaround Plan (BTP) in February, 2006, which highlighted low yield, an inefficient network and low productivity (overstaffing). The airline headquarters building in downtown Kuala Lumpur was sold. The new corporate headquarters is now at [[Sultan Abdul Aziz Shah Airport]] in [[Subang, Petaling]]. Following the Widespread Asset Unbundling (WAU) restructuring of Malaysia Airlines, [[Malaysian Government]] investment arm and holding company, [[Khazanah Nasional]]'s subsidiary, [[Penerbangan Malaysia Berhad]]<ref name="shareholder">{{cite web |url=http://mas.listedcompany.com/shareholdings.html|title=Malaysia Airlines stakeholders.|accessdate=2008-03-23|publisher=Malaysia Airlines}}</ref> is the majority shareholder with a 52.0% stake.<ref name="shareholder"/> After Penerbangan Malaysia Berhad, the second-largest shareholder is [[Khazanah Nasional]], which holds 17.33% of the shares. Minority shareholders include [[Employees Provident Fund]] Board (10.72%), Amanah Raya Nominees (Tempatan) Sdn Bhd (5.69%), State Financial Secretary Sarawak (2.71%), foreign shareholders (5.13%)<ref name="shareholder"/> and Warisan Harta Sabah (2.4%). It has 19,546 employees (as of March, 2007).<ref name="stakes">{{cite web |url=http://www.pmb.com.my/corporate/?nav=profile|title=Malaysia Airlines stakeholders.|accessdate=2008-03-23|publisher=PMB}}</ref>. Malaysia Government has been reporting that the government's holding company, [[Khazanah Nasional]] is keen on selling shares of Malaysia Airlines to remain globally competitive in an industry which is fast-consolidating.<ref name="M&A"/> ===Subsidiaries=== {{main|Malaysia Airlines Subsidiaries}} Malaysia Airlines has diversified in to related industries and sectors, including [[aircraft ground handling]], aircraft leasing, aviation engineering, air [[catering]], and [[Tour operator|tour operator operations]]. It has also restructured itself by spinning-off operational units as fully-owned subsidiaries, to maintain its core business as a passenger airline. Malaysia Airlines has over 20 subsidiaries, with 13 of them fully owned by Malaysia Airlines.<ref name="subsidiary">{{cite web |url=http://www.malaysiaairlines.com/getdoc/3f2254d9-707c-4c99-b370-9ce9502f329a/Profile.aspx#|title=Malaysia Airlines Subsidiaries|accessdate=2008-03-23|publisher=Malaysia Airlines}}</ref> Some of the subsidiaries include: {|class="wikitable" |- !Company||Type||Principal activities||Incorporated in||Group's Equity Shareholding |- |[[MASKargo|Malaysia Airlines Cargo Sdn. Bhd]]||Subsidiary||Cargo||[[Malaysia]]||100% |- |[[MASWings]] Sdn. Bhd.||Subsidiary||[[Airline]]||[[Malaysia]]||100% |- |[[Firefly (airline)|Firefly]] Sdn. Bhd.||Subsidiary||[[Airline]]||[[Malaysia]]||100% |- |MAS Aerotechnologies Sdn Bhd||Subsidiary||MRO||[[Malaysia]]||100% |- |MAS Golden Holidays Sdn Bhd||Subsidiary||[[Tour operator]]||[[Malaysia]]||100% |- |Malaysian Aerospace Engineering Sdn Bhd||Subsidiary||[[Engineering]]||[[Malaysia]]||100% |- |MAS Academy Sdn Bhd||Subsidiary||[[Flight school]]||[[Malaysia]]||100% |- |Abacus Distribution Systems (Malaysia) Sdn Bhd||Subsidiary||[[Computer reservation system]]||[[Malaysia]]||80% |- |Taj Madras Air Catering Limited||Associate||[[Catering]]||[[India]]||20% |- |MAS Catering (Sarawak) Sdn Bhd||Subsidiary||[[Catering]]||[[Sarawak]]||60% |- |[[LSG Sky Chefs]] ||Associate||[[Holding company]]||[[Malaysia]]||30% |} ===Financial Highlights=== Malaysia Airlines experienced its worst lost in FY2005, with RM1.25 billion losses. Since then, the Business [[Turnaround]] Plan was introduced to revive the airline, in the year 2006. At the end of the airline's turnaround program, in financial year 2007, Malaysia Airlines gained RM851 million net profit: a swing of RM987 million compared to RM136 million in losses in FY2006, marking the national carrier’s highest-ever profit in its 60-year history. The achievement was recognized as the world’s best airline-turnaround story in 2007, with Malaysia Airlines being awarded the Phoenix award by Penton Media's [[Air Transport World]]: the leading monthly magazine covering the global airline industry.<ref name="turnaround_phoenix">{{cite web |url=http://www.bernama.com.my/bernama/v3/news_business.php?id=311045|title=Malaysia Airlines Gets ATW's Phoenix Award|accessdate=2008-01-29|publisher=Bernama Malaysia}}</ref> <center> {|class="toccolours sortable" border="1" cellpadding="3" style="border-collapse:collapse" |+ '''Malaysia Airlines Financial Highlights'''.<ref name="finance">{{cite web |url=http://mas.listedcompany.com/financial_highlights.html|title=Malaysia Airlines Investors Relations:Financial Performance|accessdate=2008-03-25|publisher=Malaysia Airlines}}</ref> |- |Year ended||Revenue<br>(RM '000)||Expenditure<br>(RM '000)||Profit/(Loss)<br>after Tax (RM '000)||Shareholders<br>Fund (RM '000)||[[Earnings per share|EPS]] after tax<br> (cents) |- |[[31 December]] [[2002]]||8,864,385||8,872,391||{{increase}}336,531||2,562,841||{{increase}}38.7 |- |[[31 December]] [[2003]]||8,780,820||8,591,157||{{increase}}461,143||3,023,984||{{decrease}}36.8 |- |[[31 December]] [[2004]]||11,364,309||11,046,764||{{decrease}}326,07||3,318,732||{{decrease}}26.0 |- |[[31 December]] [[2005]]||9,181,338||10,434,634||{{decrease}}(1,251,603)||2,009,857||{{decrease}}(100.20) |- |[[31 December]] [[2006]]||13,489,549||13,841,607||{{increase}}(133,737)||1,873,452||{{increase}}(10.90) |- |[[31 December]] [[2007]]||15,342,632¹||14,489,889¹||{{increase}}852,743¹|| ||{{increase}}54.24¹ |- |[[31 March]] [[2008]] || 3,752,9182²||3,620,020²||{{increase}}120,530²|| 4,056,752²|| {{increase}}6.77² |} </center> <small> Note </small> * ¹ <small>Figures are unaudited. Taken from their financial statement</small> * ² <small>Unaudited and First Quarter Results only</small> ==Branding== Malaysia Airlines' branding and publicity efforts have revolved primarily around flight crew, unlike most other airlines which tend to emphasize aircraft and an extensive route network. Malaysia Airlines uses its flight attendants to promote the airline. This branding strategy seeks to portray cabin crews of Malaysia Airlines as representative of [[Malaysian]] hospitality and friendliness. <ref name="MHospitality">{{cite news|title= Airline makes better use of its MH code |publisher= The Star | date= 2008-02-01|url= http://biz.thestar.com.my/news/story.asp?file=/2008/2/1/business/20204630&sec=business}}</ref>During the late 1990s to year 2007, Malaysia Airlines has been using the '''''Going Beyond Expectations''''' slogan to brand itself internationally by heavily promoting its service excellence. With the rollout of the Business Transformation Plan in 2008<ref name="BTP2"/>, the [[CEO]] of Malaysia Airlines rejected the idea of using MH's network or certain other features as its new branding strategy.<ref name="crew">{{cite news|title= Welcome ‘home’ - to an aeroplane|publisher= The Star | date= 2008-02-24|url=http://www.thestar.com.my/lifestyle/story.asp?file=/2008/2/24/lifefocus/20407161&sec=lifefocus}}</ref> Instead, the new branding strategy slogan is '''''MH is Malaysian Hospitality''''', to emphasize the hospitality of its cabin crew instead of the airline's extensive network and its [[premium]] [[cabin]] and [[economy class]] cabin products. The airline runs a training program for cabin and flight crew to ensure that the Malaysia Airlines brand experience is delivered correctly. The airline's repute, and the resulting prestige of the job, has allowed it to be highly selective during its recruitment process. Of every thousand candidates who go for interviews, only 50 or 60 are chosen.<ref name="crew"/> ===Corporate image=== Malaysia Airlines introduced [[Sarong]] [[Kebaya]] design in [[1 March]], [[1986]]<ref name="uniform">{{cite news|title= Golden assets|publisher= The Star | date= 2007-12-18|url=http://thestar.com.my/lifestyle/story.asp?file=/2007/12/16/lifefocus/19762103&sec=lifefocus }}</ref> for female flight attendants. It was designed by the School of Fashion at Mara Institute of Technology ([[Malay language|Malay]]: ''Institut Teknologi Mara'') and later known as Mara University of Technology ([[Malay language|Malay]]: ''Universiti Teknologi Mara''). The batik material depicts the ''kelarai'' motif, which is a bamboo weave pattern. It appears in the background in subdued hues of the basic uniform color. Superimposed on the ''kelarai'' motif is a mixture of Malaysian flora, such as the cempaka, jasmine and the leaves of the hibiscus. The geometric Sarawakian motif is used for the lapels of the ''baju'', edges of sleeves and the ''sarong''. On [[1 January]] [[1993]], the colors of the batik were enhanced to complement the color of the new uniform. The male flight attendant wears Ottanio color jackets.<ref name="MHospitality"/> [[Singapore Airlines]]' [[Singapore Girl]]s uniform is similar Malaysia Airlines' female flight attendants uniform. [[Image:B734-crew.jpg|thumb|right|Malaysia Airlines Flight Crew]] ;;Color Code of female flight attendants: :* ''Sarong Kebaya'' with yellow flowers with red background are for the Inflight Supervisors. :* ''Sarong Kebaya'' with pink flowers are for the Chief Stewardesses, Leading Stewardesses and Flight Stewardesses. :* ''Sarong Kebaya'' with magenta flowers are for the ground frontliners. ;;Color Code of male flight attendants: :* Dark shade ''Ottanio'' color jackets are for Inflight Supervisors, Chief Stewards, Leading Stewards and Flight Stewards. :* Light shade ''Ottanio'' color jackets are for male ground frontliners. ===Corporate logo=== [[Image:MHhistorylogo.jpg|thumb|left|Malaysia Airlines [[logo]]s since inception in 1947]] [[Image:MH crew.jpg|caption]] The history of the airline started in 1937, when Malayan Airways Limited was registered as a company. Flying operations started in 1947, with the aircraft bearing the symbol of a ''Winged Tiger''. In 1963, the airline was renamed Malaysian Airways Limited, when the Federation of Malaysia was formed. Subsequently, Borneo Airways Limited was absorbed by Malaysian Airways Limited. In 1965, with the political separation of Singapore from Malaysia, there was continued participation by the governments of Malaysia and Singapore in the airline. In 1967, the company changed its name to Malaysia-Singapore Airline Limited (MSA), which was the joint national air carrier for both countries, and a new logo was introduced. In 1971, Malaysia-Singapore Airline Limited was separated into two airlines, each with its own policies and objectives, leading to the birth of Malaysia's flag carrier, Malaysian Airline System (MAS), on [[3 April]] [[1971]]. The name was chosen because, in abbreviated form, ''MAS''(as in E'''MAS''') in Malay means gold, to symbolize quality service. A new corporate logo designed by Mara Institute of Technology ([[Malay language|Malay]]: ''Institut Teknologi Mara'') later known as Mara University of Technology ([[Malay language|Malay]]: ''Universiti Teknologi Mara'') was introduced on [[15 October]] [[1987]], retaining the essence of the moon kite, with a sheared swept-back look. Along with the new corporate logo, a new type style - '''MALAYSIA''', was created. It is italicized to slant parallel with the logo to accentuate speed as well as direction. Within this corporate typestyle, the letters '''MAS''' bear red clippings to denote the initials of the statutory name of the airline, Malaysian Airline System (MAS), and were added after the original design was rejected by former Prime Minister Tun Dr. Mahathir. The introduction of blue to the original red logo has national significance. The red and blue divides equally in the middle to denote equilibrium. ==Destinations== [[Image:MAS route map.PNG|thumb|A domestic route map of [[direct flight]]s operated by Malaysia Airlines as of February 10, 2008.]] {{main|Malaysia Airlines destinations}} Before the introduction of the Business Turnaround Plan, Malaysia Airlines operated 118 domestic routes within [[Malaysia]] and 114 international routes across six continents.<ref name="BTP1"/>. Malaysia Airlines now flies to 88 destinations across six continents from its primary hub in Kuala Lumpur. It has a particularly strong presence in the Southeast Asia region, which, together with its subsidiary MASWings and Firefly, connects Kuala Lumpur to the most destinations in [[Borneo]] Island. Apart from that, the airline has a key role in the [[Kangaroo Route]], on which the airline provides onward connecting flights from main European gateways to major Australian and New Zealand gateways via [[Kuala Lumpur International Airport]], within 5 hours. Malaysia Airlines also operates [[transatlantic]] flights from Kuala Lumpur to [[Newark Liberty International Airport]], via [[Stockholm Arlanda Airport]], and [[transpacific]] flights from Kuala Lumpur to [[Los Angeles International Airport]], via [[Taipei]]. Malaysia Airlines' strengths have sometimes resulted in protectionist measures to keep it out of key foreign markets. Malaysia Airlines once operated to [[Vancouver]], Canada. However, the [[Canadian]] government felt that allowing MAS to land in Vancouver would encroach on territory commanded by [[Canadian Airlines]] International Ltd., while [[Toronto International Airport]] was considered the preserve of [[Air Canada]]. Malaysia's case at the time was not helped by [[Ottawa]]'s having a year earlier announced the cancellation of Singapore Airlines' landing rights in Toronto. [[Image:malaysia airlines b747-400 specialcolours arp.jpg|thumb|right|[[Boeing 747-400]] in Hibiscus Livery]] Under the Business Turnaround Plan (BTP), Malaysia Airlines began restructuring. The plan is based on the hub-and-spoke approach and the new Domestic Rationalism Policy announced by the Government. This resulted in Malaysia Airlines’ domestic routes being restructured from 118 to 22 routes, and international routes from 114 to 90 <ref name="BTP1"/>. The domestic restructuring plan began in August, 2006, while the restructuring of the international sector is being phased-in. Phase One rerouted flights to center on KL International Airport as the primary hub. Phase Two requires routes to be terminated if found to be unprofitable. The plan is not just to reduce the airline's flights, but also to improve connectivity and frequency on targeted routes. Previously, Malaysia Airlines only operated 2 daily banks of flight arrivals and departures. However, from August, 2006, the airline began operating 4 banks of flight per day. The airline also launched new flight schedules, effective August 2006, to ensure better connectivity. Moreover, the airline is now focusing on the [[emerging markets]]: particularly [[China]], [[India]] and [[Southeast Asia]]n countries as its core network to cushion global economic downturns' effects on it. As of March, 2007, Malaysia Airlines flies to 88 destinations. In cooperation with code-share partner airlines, the airline serves more than one hundred destinations worldwide. It was the first airline in [[Southeast Asia]] to fly to [[South Africa]], following the demise of [[apartheid]], and the only airline in southeast Asia that serves South America via its services to [[Buenos Aires]], [[Argentina]]. In 2006, it suspended its routes to Manchester, Vienna, Fukuoka, Chengdu, Nagoya, Xi'an, Cairo, Kolkata, Ahmedabad and Zurich under its Business Turnaround Plan. Beginning in 2008, the airline operates new destinations, with Macau and Yogyakarta being the latest additions to its list of destinations. [[Image:Masblue.jpg|thumb|left|[[Boeing 777-200ER]] in Heliconia livery]] The airline may even reinstate routes that used to be served. As for domestic destinations, the implementation of the Domestic Rationalism Policy in August, 2006, saw Malaysia Airlines lose its non-trunk domestic routes, and it now operates only 19 trunk routes within Malaysia. The national carrier operates 7 trunk routes between KL International Airport (KLIA) and Peninsular Malaysia cities, 6 trunk routes between KLIA and Sabah/Sarawak, and 6 trunk routes within Sabah and Sarawak. In July, 2006, Malaysia Airlines added 3 additional non-trunk routes, increasing its total domestic routes to 22. From its creation until [[31 July]] [[2006]], Malaysia Airlines provided air links between remote areas of East Malaysia and its urban centers through Rural Air Services (RAS). Using 19-seat [[Twin Otter]] aircraft, Malaysia Airlines provided services to airfields in Bakalalan, Bario, Belaga, Kudat, Lawas, Limbang, Mukah, Long Akah, Long Banga, Long Lelang, Long Seridan, Marudi, Mulu and Tomanggong. The unprofitable RAS was inherited by Malaysia Airlines through the creation of Malaysian Airline System (MAS), from 1971 until 2006. The service is now operated by [[MASWings]], a newly-formed subsidiary wholly owned by Malaysia Airlines, which previously operated as [[FlyAsianXpress]]. Malaysia Airlines also owns its own charter flight division. Malaysia Airlines' charter flights have flown to destinations around the world, such as [[Guilin]], which was previously one of Malaysia Airlines' scheduled destinations, and [[Christmas Island]]. Malaysia Airlines has also been the official airline for the Manchester United Asian Tour<ref name="MUFC">{{cite web|publisher = Unicef |title= Manchester United to raise money for UNICEF during the 2005 Asia Tour|date= 2005| url=http://www.unicef.org/china/support_1953.html}}</ref> It also has a substantial Hajj operation. === Flight Numbers=== Malaysia Airlines' flight numbers are allocated according to geographical region. Code-share flights bear different digits in the third [[column]] to indicate different partners. {|class="wikitable sortable collapsible collapsed" style="font-size: 90%" width=50% align= |+ '''Malaysia Airlines Flight Numbers''' |- bgcolor=lightgrey !Band Range||class="unsortable"|Market |- |MH 001-MH 049 |[[Europe]] |- |MH 050-MH 089 |[[East Asia]] ([[Hong Kong]], [[Japan]], [[South Korea]], and [[Taiwan]]<!-- via Kota Kinabalu-->) |- |MH 090-MH 099 |[[North America]] & [[Taipei]] |- |MH 100-MH 149 |[[Oceania]] |- |MH 150-MH 199 |[[Southwest Asia]] & [[South Asia]] |- |MH 200-MH 299 |[[Africa]] & [[South America]] |- |MH 300-MH 399 |[[China]] , [[Macau]] |- |MH 600-MH 699 |[[Singapore]] |- |MH 700-MH 999 |[[Southeast Asia]] |- |MH 1000-MH 1999 |Domestic :[[Peninsular Malaysia]] |- |MH 2000-MH 2999 |Domestic :[[East Malaysia]] |- |MH 3000-MH 3999 |East Malaysia [[MASWings]] Flights |- |MH 5000-MH 5999 |Training pilot and maintenance flights |- |MH 6000-MH 6999 |[[MASKargo]] flights |- |MH 7000-MH 7999 |Additional Flights |- |MH 8000-MH 8999 |Chartered Flights & [[Hajj]] flights |- |MH 9000-MH 9999 |Codeshare Flights operated by partner airline |} == Traveling with Malaysia Airlines == Malaysia Airlines operates a fleet of aircraft with two-cabin and three-cabin configurations. Malaysia Airlines' [[Boeing 777|B777-200ER]] fleet has a two-cabin configuration, with [[Business Class|Golden Club Class]] and [[Economy Class]]. Its [[B747-400]] fleet has a three-cabin configuration, also including First Class. Malaysia Airlines' premium cabins and Economy Class have been given numerous awards for excellence in product and service delivery.<ref name="skytrax">{{cite web|publisher = Skytrax| title= World Airline Awards|accessdate=2008-03-29|url=http://www.worldairlineawards.com/index.htm}}</ref> ===Ground Service=== Passengers may check-in between 2 and 48 hours prior to flight departure. This may be done at the counter, or at the premium-classes [[Golden Lounge]] within the airport. Self-service kiosks([[CUSS]]) are also available at [[Kuala Lumpur International Airport]]. Alternatively, passengers may check in at [[KL Sentral]] City Air Terminal, through the internet or by phone. Online printing of boarding passes is available through internet check-in. Passengers on short trips may also check-in for their return flight upon departure from the city of origin. ===Airport Lounge=== [[Image:Maslounge.jpg|thumb|right|Malaysia Airlines' Golden Lounge]] The Golden Lounge is the airport lounge for Malaysia Airlines ''First Class'', ''Golden Club Class'' passengers and ''Enrich Platinum'' and ''Enrich Gold'' members. The clubs all have open bars and food catering. There are 14 lounges throughout the world, and qualified passengers have full reciprocal privileges at lounges operated by selected partners. The lounge offers various services such as business centers, food catering, slumber rooms and child-care centers.<ref name="gl">{{cite web|publisher = Malaysia Airlines| title= Malaysia Airlines Golden Lounge|accessdate=2008-03-29|url=http://www.malaysiaairlines.com/getdoc/20e06dd9-40c8-41f1-ad79-c70056fec928/Golden_Lounge.aspx#}}</ref> Lounges are available in the locations listed below: {| |- |valign="top"| * [[Frankfurt International Airport|Frankfurt]] * [[Kuala Lumpur International Airport|Kuala Lumpur]] (3) * [[Kota Kinabalu]] * [[Kuching]] * [[Langkawi]] * [[London Heathrow International Airport|London-Heathrow]] |valign="top"| * [[Los Angeles International Airport|Los Angeles]] * [[Melbourne Airport|Melbourne]] * [[Penang]] * [[Perth, Western Australia|Perth]] * [[Singapore Changi Airport|Singapore]] * [[Sydney Airport|Sydney]] |} ===Cabin=== ==== First Class ==== The newer version of [[First Class]] was introduced in 2005, and is only available on the Boeing 747-400, with 12 seats. It features a 180-degree flat-bed seat with a pitch of {{convert|80|in|cm}} and a width of {{convert|20.5|in|cm}}. The passenger can choose from a variety of positions at the touch of a button. The seat also doubles as a visitor’s seat. There is a 115V AC power outlet for a notebook or other electronic devices, a 15-inch LCD touch-screen monitor for ''Select 3000i'' that can be stowed away when not in use, and a personal controller unit. Amenity kits and a turn-down seat service are available on all flights, where the cabin crew will transform the seat into a bed. First Class cabins are fitted with a mood lighting system, synchronized with the time and duration of the journey, which enables passengers to better-adjust to the destination's time zone, reducing the effects of [[jet lag]]. [[Image:MHbzclass.jpg|thumb|right|New business class]] ==== Golden Club Class ==== [[Business Class]] or Golden Club Class is available on all of Malaysia Airlines' fleet. The newer business class, introduced in 2005, can only be found on Boeing [[747-400]]'s, which have 41 seats, and the [[Boeing 777-200ER]], which has 35 seats. It features a 171-degree lie-flat seat, with a pitch of 58" on the Boeing 747's and 72" Boeing 777's (to make up for the removal of First Class). The seat has a width of 20.25", with an electronic controller that can choose from a variety of positions at the touch of a button. There is a 10.4-inch [[LCD]] [[touch screen]] monitor, a personal controller unit and a 115V AC power outlet for other devices. A different Business Class is available on Airbus [[A330-300]] aircraft, featuring reclining seats and footrests. Golden Club Class cabins are also fitted with a mood lighting system, synchronized with the time and duration of the journey, which enables passengers to better-adjust to the destination's time zone, reducing the effects of [[jet lag]]. ==== Economy Class ==== [[Economy Class]] is available on all of Malaysia Airlines' fleet. Seats feature a pitch of 34" and width of 17", with footrests and lumbar support (except on B737-400s). On the Airbus A330-200, Boeing 747-400 and Boeing 777-200ER, it offers a 6.5" personal TV located behind each seat, and a footrest located below the seat in front, while the Airbus A330-300 offers audio plus a movie that all passengers can view on overhead LCD screens. The Boeing 737-400 has a standard Economy seat. Two (or rarely three) choices of meals will be served to passengers on medium and long-haul flights, while meal boxes will be served to passengers on certain short-haul flights. Orange juice, mineral water, coffee and tea are the usual choices of beverages. Beer, wine and other beverages are also available, but only on international flights. ===In-flight entertainment=== [[Image:Slc300i.jpg|thumb|right|Select 3000i Portable Media Player]] ''Select'' is the in-flight entertainment system of Malaysia Airlines. There are three types of ''Select'': ''Select 3000i'', ''Select 30001 Portable Media Player'' and ''Select Mainscreen''. However, the Boeing 737-400 does not have Select Mainscreen or either version of Select 3000i, and does not offer audio video on demand. : '''Select 3000i''' ::All Malaysia Airlines [[Boeing 777-200ER]] and [[Boeing 747-400]] aircraft are equipped with next generation [[IFE|Inflight entertaiment system]], ''Select 3000i''. Passengers can choose from over 500 hours of audio and video programming. With 200 music CD's and 50 on-demand movies and television shows available, passengers can start, stop, forward and rewind their selected program at will. A touch-screen personal TV is available for First Class and Golden Club Class (Business Class) passengers on board Boeing 747-400 and Boeing 777-200ER aircraft. Select 3000i was developed by [[Panasonic Avionics Corporation]]. Apart from offering programs in 14 languages, ''Select 3000i'' also offers language lessons in 22 languages.<ref>[http://www.highbeam.com/doc/1P1-114153082.html LESSONS IN FLIGHTAround the World]</ref> Malaysia Airlines [[Airbus 330|A330-200]] aircrafts are fitted with personal television screen on every seats in both economy class and Golden Club Class but does not features the Audio Video on Demand in economy class. :'''Select 3000i Portable Media Player''' :: Developed by [[e.Digital]] Corporation, ''Select 3000i'' Portable Media Player is an inflight entertainment system provided to Malaysia Airlines' Business Class passengers on selected regional and semi-long-haul [[A330-300]] aircraft on North and South Asia routes. Passengers can choose from over 100 hours of on-demand movies, TV shows and sports. The system is also used by [[Lufthansa]], [[Air France-KLM]] and [[Alitalia]].<ref>[http://www.edigital.com/ eDigital eVU]</ref><ref>[http://www.marketwire.com/mw/release.do?id=770255&sourceType=3 Malaysia Airlines Successfully Launches e.Digital's Portable 8" eVUTM IFE System and Services]</ref> :'''Select Mainscreen''' ::Used in Economy Class on [[Airbus A330-200|A330-300]] widebody regional and semi-long-haul aircraft which features 15-inch dropdown retractable LCD screens are installed at every 4th seat row in the economy class zone of the aircraft. ==Fleet== The passenger aircraft fleet of Malaysia Airlines comprises four models: the [[Boeing 747-400]], the [[Boeing 777-200ER]], the [[Boeing 737-400]] and the [[Airbus A330]]. Malaysia Airlines operates a young fleet, in line with the policy stated in the Business Transformation Plan to operate efficiently.<ref name="BTP2"/> Malaysia Airlines starts its fleet registration letters with '''9M-M**'''. [[Image:A Malaysian Airlines A-330.JPG|thumb|right|Malaysia Airlines [[Airbus A330]] aircraft in [[Hong Kong Airport]]|{{deletable image-caption|1=Thursday, 17 July 2008}}]]. ===Airbus A330=== Malaysia Airlines operates two variants of the [[Airbus A330]]: the Airbus A330-200 (3 in fleet) and the Airbus A330-300 (11 in fleet). This aircraft is used to fly short-to-medium-haul routes, such as [[Kunming]] and [[Chennai]]. Malaysia Airlines owns all A330-200 and -300 aircraft, and the first was delivered in 1995.<ref name="A330">{{cite web|title = Malaysia Airlines Active & Retired A330|publisher = Air Fleets.net|accessdate= 2008-03-31|url=http://www.airfleets.net/flottecie/Malaysia%20Airlines-active-a330.htm}}</ref>. Malaysia Airlines' Airbus A330 aircraft bear registrations of 9M-MK*. Their Golden Club Class interiors and seats have been refurbished. Malaysia Airlines' Airbus A330-300 and A330-200 aircraft will be refurbished in batches with new seat covers, carpet and un-pleated curtains, coupled with fresh and vibrant colors which improve its overall ambiance. Seat cushion and arm caps will be replaced with a new material designed to enhance the seat comfort level.<ref name="Refurbish">{{cite web|title =Malaysia Airlines' First A330 Refurbished Aircraft Ready for Flight Operations Effective 27 May 2008|publisher = Malaysia Airlines News Center|accessdate= 2008-06-21|url=http://www.malaysiaairlines.com/my/en/corp/corp/news/news-080527.aspx}}</ref> All 14 Airbus A330 aircraft are painted in the standard Malaysia Airlines' livery, with its logo on the tailfin. ===Airbus A380=== Malaysia Airlines signed a contract with [[Airbus|Airbus EADS]] to purchase 6 [[Airbus A380]] in 2003. The airline expected to receive its first Airbus A380 in 2007, but delivery was delayed due to manufacturing problems. On [[3 October]] [[2006]], upon completion of a review of the A380 program, the deliveries were pushed approximately two years back to 2009.<ref name="third_delay">{{cite web | title = Airbus confirms further A380 delay and launches company restructuring plan | publisher = [[Airbus|Airbus S.A.S]] | date = [[3 October]] [[2006]] | url = http://www.airbus.com/en/presscentre/pressreleases/pressreleases_items/06_10_03_a380_delays_company_restructuring_plan.html | accessdate = 2006-10-03 }}</ref> <ref name="MAS A380">{{cite web | title = Malaysia Airlines Says no Decision on Superjumbo A380s | publisher = CNBC | date = [[19 March]] [[2007]] | url = http://www.cnbc.com/id/17679650/ | accessdate = 2008-04-12 }}</ref> Malaysia Airlines and Airbus agreed on compensations and a new schedule for the deliveries on 31 March 2008, considering the new overall plans of the airline, with the deliveries to be done beginning in January, 2011. Due to further Airbus delays, delivery dates should now begin in January, 2012.<ref>[http://afp.google.com/article/ALeqM5izEa9vTtYfWhK_aqq3Pd3QvIrsBQ Malaysia Airlines to buy 55 Boeing planes for 3 bln dlrs: report]</ref> <ref>Airbus A380 delivery schedule: on Airbus website</ref> ===Boeing 737=== Malaysia Airlines operates 36 Boeing 737-400 aircraft. These fly to regional South-East Asia and domestic destinations. All planes are owned by Malaysia Airlines and have an average age of 14.6 years. The Boeing 737-400 will be retired when new Boeing 737-800 Next Generation aircraft are delivered, starting in 2010. The 737-800 aircraft will enable much longer ranges to be flown using Boeing 737-series aircraft. ===Boeing 747=== [[Image:Malaysia.airlines.b747-400.9m-mph.arp.jpg|thumb|left|Malaysia Airlines [[Boeing 747]] aircraft]] Malaysia Airlines first received [[Boeing 747-400]] aircraft in the year 1989. Two of the older aircraft, now registered VH-OEC and VH-OED, were sold to Qantas, while Malaysia Airlines leased one Boeing 747-400 to Singapore Airlines. The aircraft is deployed on medium-long and long-haul routes such as [[London]] and [[Los Angeles]]. All 13 Boeing 747-400 passenger aircraft are owned. The airline also owns 2 Boeing 747-400F cargo aircraft. The [[Boeing 747-400]] aircraft have an average fleet age of 11.5 years. All aircraft have been fitted with new interiors, new seats in Economy class, angled, lie-flat beds in Golden Club Class and flat beds in First Class, and next-generation inflight entertainment systems. Malaysia's Boeing 747-400 is now its only aircraft series to have a 3-class cabin configuration. The fleet of Boeing 747-400 aircraft bear a registration number of 9M-MP*. Two of the Boeing 747-400s (9M-MPB and 9M-MPD) were painted in Hibiscus livery from 2005 to 2008. ===Boeing 777=== [[Image:KLIA jets7.jpg|thumb|right|Malaysia Airlines ''Freedom of Space'' aircraft in [[Kuala Lumpur International Airport]]]] All Malaysia Airlines [[Boeing 777|Boeing 777-200]] aircraft are Extended Range (ER) models. The airline deployed these aircraft to fly medium-to-long-haul routes, such as [[Melbourne]], [[Frankfurt]], [[Perth, Western Australia|Perth]] and [[Shanghai]]. The Boeing 777 aircraft bear the registration numbers 9M-MR*, and have a maximum flight range of 12,779 km (6,900 nm). Malaysia Airlines owns all of its 17 777-200ERs. In 1997, the airline also became the record-holder of the world's longest non-commercial non-stop flight, from Boeing Field in [[Seattle]] to [[Kuala Lumpur]], flying eastward, passing over the European and African continents, breaking the Great Circle Distance Without Landing record for an airliner with its Boeing 777-200ER dubbed ''Super Ranger'': a record now held by the Boeing 777-200LR. The first 777-200ER was delivered in 1997, and the average age is 8.5 years. All aircraft are in a two-class configuration, equipped with Audio Video On Demand (AVOD) in all traveling classes and angled, lie-flat seats in Golden Club Class. One of the Boeing 777-200ERs (9M-MRD) was painted in Heliconia livery from 2005 to 2008. === Passenger === The Malaysia Airlines passenger fleet consists of the following aircraft:<ref>[http://www.malaysiaairlines.com/getdoc/11059e94-1863-44a5-b11e-393c2808ffd7/Seat-Plan.aspx Malaysia Airlines Fleet Information]</ref><ref>[http://www.aeromalaysia.com/joule/MASFLEET200608R2.pdf "AeroMalaysia: Malaysia Airlines: Current Fleet"]</ref><ref>[http://afp.google.com/article/ALeqM5izEa9vTtYfWhK_aqq3Pd3QvIrsBQ "Malaysia Airlines to buy 55 Boeing planes"]</ref> <center> {|class="wikitable sortable" style="border-collapse:collapse" width= align= |+ '''Malaysia Airlines Fleet''' |- bgcolor=lightgrey !Aircraft||In fleet||Order||Option||Engine||Seat Configuration||Routes||Notes |- |[[Airbus A330|Airbus A330-200]] |3 |0 |0 |[[Pratt & Whitney]] [[Pratt & Whitney PW4000|PW4168A]] |229 (-/42/187) |''International short-medium haul'' |Equipped with PTV |- |[[Airbus A330|Airbus A330-300]] |11 |0 |0 |[[Pratt & Whitney]] [[Pratt & Whitney PW4000|PW4168]] |294 (-/44/250) <br> 302 (-/42/260) |''International short-medium haul'' |Portable Media Player (AVOD) <br> provided to Golden Club Class passengers |- |[[Airbus A380|Airbus A380-800]] |0 |6 |0 |[[Rolls-Royce Trent|Rolls Royce Trent 970]] | |''International long haul'' |Entry into service: January 2012 |- |[[Boeing 737|Boeing 737-400]] |36 |0 |0 |[[CFM56|CFM56-3C1]] |144 (16/-/128) |''Domestic/Regional short haul'' |Exit from service: 2014 |- |[[Boeing 737|Boeing 737-800]] |0 |35 |20 |[[CFM56|CFM56-7B]] | |''Domestic/Regional short haul'' |Entry into service: September 2010 <br> Replacing: [[Boeing 737-400]] |- |[[Boeing 747-400]] |13 |0 |0 |[[Pratt & Whitney]] [[Pratt & Whitney PW4000|PW-4056]] |359 (12/41/306) |''International medium-long haul'' |Equipped with AVOD |- |[[Boeing 777|Boeing 777-200ER]] |17 |0 |0 |[[Rolls Royce Trent|Rolls Royce Trent 892]] |282 (-/35/247) |''International medium-long haul'' |Equipped with AVOD |} </center> === Cargo === The Malaysia Airlines cargo fleet consists of the following aircraft:<ref>[http://www.malaysiaairlines.com/getdoc/11059e94-1863-44a5-b11e-393c2808ffd7/Seat-Plan.aspx Malaysia Airlines Fleet Information]</ref> <center> {|class="wikitable sortable" style="border-collapse:collapse" width= align= |+ '''Malaysia Airlines Cargo fleet''' |- bgcolor=lightgrey !Aircraft||In fleet||Order||Option||Engine||Capacity||Notes |- |[[Boeing 747-200|Boeing 747-200F]] |3 |0 |0 | |100,000kg |Leased |- |[[Boeing 747-400F]] |2 |0 |0 |[[Pratt & Whitney|Pratt & Whitney PW4056]] |120,000kg | |} </center> ===Fleet Expansions=== [[Image:Ab380MH.jpg|thumb|[[Airbus A380]] MSN001 in Malaysia Airlines livery.]] *On [[April 26]], [[2007]], MAS requested proposals from Boeing and Airbus for up to 55 aircraft to replace the Boeing 737-400's, plus proposals for new wide-bodied aircraft for long-haul service: rumored to be the [[Boeing 747-8]], [[Airbus A350]] or [[Boeing 787]].<ref>[http://www.forbes.com/afxnewslimited/feeds/afx/2007/04/26/afx3654037.html Malaysia Airlines invites Airbus, Boeing to bid for new planes - report]</ref> *On [[March 31]], [[2008]], MAS announced the purchase of up to 55 Boeing 737-800. This order includes an option to buy 10 additional planes. This deal is expected to be worth more than $3 billion, with delivery beginning in 2010. In addition, MAS has the option to swap the Boeing 737-800 for the larger Boeing 737-900. The delivery of the 6 Airbus A380 was also confirmed, for January through August, 2011.<ref>[http://afp.google.com/article/ALeqM5izEa9vTtYfWhK_aqq3Pd3QvIrsBQ Malaysia Airlines to buy 55 Boeing planes for 3 bln dlrs: report]</ref> <ref>{{cite web | title = Malaysia Airlines expansion | publisher = [[Reuters]] | url = http://www.reuters.com/article/marketsNews/idINKLA00733120080331?rpc=44}}</ref> === Retired === List of aircraft that Malaysia Airlines and its predecessor companies have flown in the past.<ref>[http://www.aeromalaysia.com/joule/AEROMMASFLEETOUTOFSERVICE_R1.pdf "AeroMalaysia: Malaysia Airlines: Former Fleet"]</ref> <center> {| class="toccolours sortable" border="1" cellpadding="3" style="border-collapse:collapse" |+ '''Malaysia Airlines Retired Fleet''' |- bgcolor=white !Aircraft !Total !Exit From Service !Notes |- |[[Airbus A300]] |6 |July 1995 | |- |[[Airbus A310]] |1 |October 1990 | |- |[[Airbus A330-200]] |2 | |(3 still in service) |- |[[Airbus A330-300]] |2 | |(11 still in service) |- |[[Boeing 707]] |10 |February 1980 | |- |[[Boeing 737-100]] |5 |September 1972 | |- |[[Boeing 737-200]] |23 |March 1978 | |- |[[Boeing 737-400]] |1 | |(36 still in service) |- |[[Boeing 737-500]] |9 |October 2000 | |- |[[Boeing Business Jet|Boeing 737-700 BBJ]] |1 |June 2003 | |- |[[Boeing 737-800]] | | |Leased from [[Travel Service|Travel Service Airlines]].Re-ordered 35 airplanes. |- |[[Boeing 747-200]] |4 |October 2005 | |- |[[Boeing 747-300]] |1 |April 2002 | |- |[[Boeing_747-8#747-8_Freighter|Boeing 747-400/400F]] |9 | |(13 passenger and 2 freighter aircraft still in service) |- |[[Bristol Britannia]] |9 |1963 |Malayan Airways leased from [[British Overseas Airways Corporation|BOAC]] 1961-1963 |- |[[Britten Norman Islander]] |4 | | |- |[[de Havilland Comet|De Havilland Canada Comet]] |7 |November 1969 |5 operated by Malaysian Airways/<br>Malaysia-Singapore Airlines 1965-1969,<br> 2 leased to Malaysia-Singapore Airlines<br> from [[British Overseas Airways Corporation|BOAC]] 1967-1969 |- |[[de Havilland Canada DHC-2 Beaver|De Havilland Canada DHC Beaver]] | | | |- |[[De Havilland Canada DHC-6 Twin Otter]] |7 |August 2006 | |- |[[Fokker F27]] |20 | | |- |[[Fokker F50]] |12 |August 2006 |Now operated by MAS subsidiaries, <br> [[MASWings]] 8,<br> [[Firefly (airline)|Firefly]] 2 |- |[[Douglas DC-3]] | | | |- |[[Douglas DC-4]] | | | |- |[[Lockheed Super Constellation]] | | | |- |[[McDonnell Douglas DC-10-30]] |6 |March 2000 | |- |[[McDonnell Douglas MD-11]] |6 |March 2000 | |- |[[Twin Pioneers]] |2 | | |- |[[Vickers Viscount]] |2 |September 1963 |Malayan Airways 1959-1963 |- |} </center> == Frequent flyer programs == Malaysia Airlines has two frequent flyer programs: Grads for Students by Malaysia Airlines (Grads) and Enrich by Malaysia Airlines (Enrich). Grads is a frequent flyer program with benefits designed for students. Enrich by Malaysia Airlines is a frequent flyer program for frequent travelers that comprises a variety of airlines, banks, credit-card issuers, hotels and lifestyle retailers around the world. === Enrich by Malaysia Airlines === [[Image:MalaysiaAirlinesLogo Enrich.jpg|right|{{deletable image-caption|1=Sunday, 4 November 2007}}]] On [[September 30]], [[1987]], Malaysian Airline System introduced the ''Esteemed Traveller'' frequent flyer program. In the early 1990s, Malaysia Airlines, [[Cathay Pacific Airways]], [[Thai Airways International]] and [[Singapore Airlines]] launched their joint Asian frequent flyer program [[Passages]]. The joint program was officially dissolved in 1999, and the Enrich frequent flyer program made its debut after the split from Passages. ;Enhanced Enrich :On [[July 12]], [[2006]], Malaysia Airlines introduced its enhanced Enrich frequent flyer program. The program is now known as Enrich by Malaysia Airlines (Enrich), modeled after its more successful frequent flyer program Grads for Students by Malaysia Airlines. One of the enhancements in the program was the introduction of the Enrich Silver membership, which focuses on economy class travelers, while retaining the other memberships: Enrich Blue, Enrich Gold and Enrich Platinum. ;Member :Enrich's membership of one million is spread over 240 countries, with the largest number in Malaysia at about 60%, followed by Australia (14%), Singapore, Britain and the US. Enrich membership numbers have been growing at an average of 23 percent per year, well above the industry’s average of 18 percent. Enrich members earned a total of 2.5 billion miles in 2005. ;Benefits :There are four levels of Enrich memberships, each offering privileges including priority check-in, priority standby and extra baggage allowance, amongst others. Miles can be accrued on qualifying Malaysia Airlines services, as well through partners, including airlines, hotels, car rental agencies and credit-card companies. Miles accrued by members allow for redemption for free travel, free upgrades and other complimentary services. ;Partners :Members of Enrich are able to accrue miles on qualifying flights/stays on the [http://www.malaysiaairlines.com/Loyalty-MAS/Enrich/Enrich-Partners.aspx Enrich Partners] such as:<REF>[http://www.malaysiaairlines.com/Loyalty-MAS/Enrich/Enrich-Partners.aspx]</ref> {| |- valign="top" | *[[Air France]] *[[All Nippon Airways]] *[[KLM]] *[[Swiss International Air Lines]] | *[[Northwest Airlines]] *[[Virgin Atlantic]] *[[Hilton Hotels Corporation]] *[[InterContinental Hotels Group]] | *[[Virgin Blue]]<ref>[http://www.etravelblackboard.com/index.asp?id=70721&nav=2 Virgin Blue (DJ) now joins Malaysia Airlines, Enrich Loyalty programme.]</ref> |} === Grads === ;Grads for Students :GRADS is Malaysia Airlines' frequent flyer program for students above 12 years old. The program enables students holding the membership card to enjoy benefits from Malaysia Airlines and partners' merchant outlets. ;Benefits<ref>[http://www.malaysiaairlines.com/getdoc/9afd67b8-d4a1-4722-953a-135f2adec843/Benefits.aspx Grads for Students Benefits]</ref> :Students holding GRADS membership card are entitled for discounted airfare and discounts on partners' merchant outlets. ==Partnerships and Code Share Agreements== Malaysia Airlines has code-sharing partnerships with 25 airlines, including four from SkyTeam, two from OneWorld and seven from Star Alliance.<ref name="codeshare">{{cite web | publisher = [[Malaysia Airlines]] | accessdate = 2008-03-28| title = Malaysia Airlines Codeshare Partners| url = http://www.malaysiaairlines.com/getdoc/3f2254d9-707c-4c99-b370-9ce9502f329a/Profile.aspx#}}</ref> Under the revised Business Transformation Plan unveiled in January, 2008, Malaysia Airlines has embarked on a plan to form a network that resembles an alliance without joining an alliance. The airline requested to join the [[SkyTeam]] alliance in 2006 <ref name="SkyTeam">{{cite web |publisher = The Star| accessdate= 2008-03-28| title= Malaysia Airlines start talks with SkyTeam| url= http://www.luchtzak.be/news/malaysiaairlines/}}</ref>, but there is still no outcome from the discussions. Malaysia Airlines signed code-share agreements with [[Alitalia]] in Italy and [[China Southern Airlines]] in China, both of which are members of SkyTeam, in 2007.<ref name="Alitalia">{{cite web | publisher = Routes Online | accessdate = 2008-03-28| title = Malaysia Airlines and China Southern Airlines establish strategic partnership through code-share agreement| url = http://www.routesonline.com/news/view/?id=13969''}}</ref> Therefore, instead of waiting to join [[SkyTeam]], Malaysia Airlines launched Project MOSAIC together with the new Business Turnaround Plan for the period until 2012. MOSAIC stands for ‘MAS Overall Strategic Alliance Integration Concept’, to reap the maximum value from Malaysia Airlines' present hub-and-spoke network.<ref name="BTP2">{{cite web | publisher = Malaysia Airlines | accessdate = 2008-03-28| title = Malaysia Airlines Business Transformation Plan: Project Mosaic| url = http://www.malaysiaairlines.com/getfile/78aa4d9c-4963-4083-8063-be16e50d4b5a/BTP2.aspx}}</ref> The MOSAIC Project’s scope includes identifying high-value code-share partners and Special Pro-Rate Agreement (SPA) partners, increasing agreements with partner airlines, discontinuing non-beneficial code-share partners and optimizing flight connections. In the second quarter of 2008, Malaysia Airlines is expected to sign another two code-share agreements with [[Jet Airways]] and [[Turkish Airlines]], from [[India]] and [[Turkey]] respectively. This is to enable Malaysia Airlines to tap the central [[Europe]] and [[India]] markets. <ref name="MAS_Hub">{{cite web | publisher = NST| accessdate = 2008-03-28| title = MAS: Full Benefit From Hub-and-Spoke From 2009| url = http://www.redorbit.com/news/business/1305594/mas_full_benefit_from_hubandspoke_from_2009/}}</ref> Malaysia Airlines code-shares with the following airlines as of [[20 March]], [[2008]]: {|class="wikitable sortable" style="font-size: 85%" width= align= |+ '''Malaysia Airlines&nbsp;— codeshare agreements & interline partnerships''' |- bgcolor=lightgrey ! width="17%" | Airlines ! width="83%" | Destinations |- |[[Air India]] | Burbank, Hyderabad, Los Angeles, Melbourne, Mumbai |- |[[Air Mauritius]] | Mauritius |- |[[Alitalia]] | Athens, Barcelona, Frankfurt, Geneva, Madrid, Melbourne, Milan, Penang, Perth, Rome, Sydney |- |[[All Nippon Airways]] |Fukuoka, Kota Kinabalu, Kuching, Langkawi, Narita, Nagoya, Osaka, Penang, Sapporo, Sendai |- |[[Austrian Airlines]] |Vienna |- |[[BMI]] | Belfast, Dublin, Edinburgh, Tesside, Lahore, London, Leeds, Glasgow, Manchester, |- |[[Cathay Pacific]] | Hong Kong, Penang |- |[[China Southern Airlines]] | Beijing, Guangzhou, Shanghai-Pudong |- |[[Continental Airlines]] | Special Pro Rate Agreement<ref name="COSPA">{{cite web | publisher = Bernama| accessdate = 2008-03-28| title = MAS Achieves Breakthrough With Continental On Complete Luggage Check In | url = http://web6.bernama.com/aviation_news/news.php?id=273168&lang=}}</ref> |- |[[Dragon Air]] | Kota Kinabalu, Hong Kong |- |[[Egyptair]]<ref name="Egypt">{{cite web | publisher = Bernama| accessdate = 2008-03-28| title = MAS & Egyptair Offer 3 Weekly KL-Cairo Flights| url = http://web6.bernama.com/aviation_news/news.php?id=326944&lang=en&cat=b}}</ref> | Cairo, Kuala Lumpur |- |[[Etihad Airways]]<ref name="EY-MH">{{cite web | publisher = Bernama| accessdate = 2008-03-28| title = MAS And Etihad Target Code Sharing In July 2008 | url = http://web6.bernama.com/aviation_news/news.php?id=334649&lang=en&cat=b}}</ref> | MoU signed to start codesharing by July 2008 on Kuala Lumpur-Abu Dhabi |- |[[Garuda Indonesia]] | Darwin, Denpasar, Frankfrut, Jakarta, London, Medan, Paris, Surabaya |- |[[Gulf Air]] | Bahrain, Muscat, Kuala Lumpur |- |[[KLM]] | Adelaide, Amsterdam, Auckland, Bergen, Brisbane, Brussels, Copenhagen, Gothenburg, Helsinki, Kota Kinabalu, Langkawi, Melbourne, Oslo, Penang, Perth, Stavanger, Sydney, Stockholm |- |[[Korean Air]] |Incheon, Penang |- |[[Myanmar Airways International]] |Yangon |- |[[Philippine Airlines]] |Cebu, Manila |- |[[Qatar Airways]] |Doha |- |[[Royal Brunei Airlines]] |Brunei |- |[[SilkAir]] |Singapore |- |[[Singapore Airlines]] |Singapore |- |[[South African Airways]]<ref name="SAA">{{cite web | publisher = The Star| accessdate = 2008-03-28| title = Malaysia Airlines Begins Codesharing With South African Airways| url = http://biz.thestar.com.my/news/story.asp?file=/2007/3/30/business/17301139&sec=business }}</ref> |Johanesburg |- |[[Sri Lankan Airlines]] |Colombo, Kuala Lumpur |- |[[Swiss International Airlines]] |Zurich |- |[[Thai Airways International]] |Bangkok, Phuket |- |[[Transaero Airlines]] |Moscow, Kuala Lumpur |- |[[Uzbekistan Airways]] |Tashkent |- |[[Virgin Blue]]<ref name="Virgin">{{cite web | publisher =Peanuts.aero| accessdate = 2008-03-28| title = Virgin Blue and Malaysia Airlines sign Interline Agreement | url = http://peanuts.aero/low_cost_airline_news/airline/7922//Virgin+Blue+and+Malaysia+Airlines+sign+Interline+Agreement+}}</ref> |Balina Byron, Broome, Cairns, Canberra, Coffs Harbour, Darwin, Frasers Coast, Gold Coast, Hamilton Island, Hobart, Mackay, Newcastle, Rockhampton, Sunshine Coast, Townsville |} == Incidents & accidents == Malaysia Airlines is accredited by IATA with the IOSA (IATA Operations Safety Audit). There have been two accidents involving passenger fatalities on Malaysia Airlines, with a total of 134 fatalities: * [[4 December]] [[1977]] - A Boeing 737-200 ({{airreg|9M|MBD|disaster}}) as [[Malaysia Airlines Flight 653]] was hijacked, and crashed in [[Tanjung Kupang]], Johor, killing all 100 people aboard. * [[15 September]] [[1995]] - A Fokker F50 ({{airreg|9M|MGH|disaster}})crashed during approach in [[Tawau]], Sabah due to wind shear. 34 people were killed. '''Other, non-fatal incidents''' * [[18 December]] [[1983]] - An [[Airbus A300]] (OY-KAA) leased from [[Scandinavian Airlines]] as Flight 684, crashed 2 km short of the runway in Subang on a flight from Singapore. There were no fatalities, but the aircraft was written-off. * [[15 March]] [[2000]] - An Airbus A330-300 (9M-MKB) was damaged by a chemical called oxalyl chloride, which leaked from canisters when unloading, causing damage to the fuselage. The 5-year-old Airbus was sufficiently damaged to be written-off. * [[30 November]] [[2003]] - A cable in a [[Boeing 777-200ER]] that allows pilots to turn the plane on the ground had snapped before the Bombay-bound jet was to take off. The incident came just weeks after several wires on an Airbus A330-300 bound for Australia were found to have been cut shortly before take-off. Three of the airline's staff were arrested and later released over what a spokesman described as an act of vandalism, not sabotage.<ref>[http://www.abc.net.au/news/justin/weekly/newsnat-30nov2003-7.htm Wires of B777 cut off]</ref> The government and police regarded both incidents as sabotage. * [[1 August]] [[2005]] - A Boeing 777-200ER (9M-MRG) made an emergency landing in Perth after the fly-by-wire primary flight control and autopilot failed to operate, due to a software problem. * [[3 November]] [[2006]]- A Boeing 777-200ER (9M-MRI) encountered problems shortly after takeoff from [[Stockholm-Arlanda Airport|Arlanda Airport]], Sweden, when the #1 jet engine on the left wing catastrophically failed and burst into flames. Although the crew did not initially get any indication in the cockpit that something was wrong, they were forced to turn back to Stockholm, where the plane landed safely<ref>[http://www.airliners.net/open.file?id=1134244&WxsIERv=Obrvat%20777-2U6%2FRE&Wm=0&WdsYXMg=Znynlfvn%20Nveyvarf&QtODMg=Fgbpxubyz%20-%20Neynaqn%20%28NEA%20%2F%20RFFN%29&ERDLTkt=Fjrqra&ktODMp=Abirzore%203%2C%202006&BP=1&WNEb25u=Serqevx%20Tenaoret&xsIERvdWdsY=9Z-ZEV&MgTUQtODMgKE=Nobhg%2010%20frpbaqf%20nsgre%20yvsgbss%20sebz%20ehajnl%2019E%20fbzrguvat%20unccraf%20jvgu%20gur%20yrsg%20ratvar.%20Nybg%20bs%20fzbxr%20naq%20sentzragf%20bs%20zrgny%20naq%20bgure%20zngrevny%20snyyf%20qbja%20ba%20gur%20ehajnl.%20Ng%20svefg%20gur%20cvybgf%20qba%27g%20trg%20nal%20vaqvpngvbaf%20va%20gur%20pbpxcvg%20naq%20cyna%20gb%20tb%20ba%20gb%20Xhnyn%20Yhzche.%20Gura%20jr%20qrpvqr%20gb%20pnyy%20Neynaqn%20qhgl%20bssvpre%20gb%20znxr%20fher%20gung%20gurl%20unir%20abgvprq%20gur%20cvrprf%20sebz%20gur%20ratvar%20ba%20gur%20ehajnl.%20Fubegyl%20nsgre%20gung%20gur%20cvybgf%20erdhrfgf%20shryqhzc%20naq%20erghea%20gb%20NEA%20fnsryl.%20%5BAvxba%20Q70%2C%20Avxxbe%2080-200%20s2.8%5D&YXMgTUQtODMgKERD=473827&NEb25uZWxs=2006-11-05%2008%3A46%3A31&ODJ9dvCE=&O89Dcjdg=28416%2F155&static=yes&width=1280&height=865&sok=JURER%20%20%28ZNGPU%20%28nvepensg%2Cnveyvar%2Ccynpr%2Ccubgb_qngr%2Cpbhagel%2Cerznex%2Ccubgbtencure%2Crznvy%2Clrne%2Cert%2Cnvepensg_trarevp%2Cpa%2Cpbqr%29%20NTNVAFG%20%28%27%2B%229Z-ZEV%22%27%20VA%20OBBYRNA%20ZBQR%29%29%20%20BEQRE%20OL%20cubgb_vq%20QRFP&photo_nr=7&prev_id=1152201&next_id=1129426 MAS B777 Stockholm Incident]</ref> * [[23 November]] [[2007]]- An Airbus A330-300 flying to Seoul, which took off from KLIA at 1:10AM, made an emergency landing at Ho Chi Minh City in Vietnam after smoke was detected in its cargo compartment. The aircraft landed safely in Ho Chi Minh City at 3:11AM.<ref>[http://thestar.com.my/news/story.asp?file=/2007/11/23/nation/19558049&sec=nation MAS flight diverted]</ref> * [[24 November]] [[2007]] - An Airbus A330-300 from Guangzhou was forced to circle [[KLIA]] due to a landing-gear malfunction. The crew managed to lower the landing gear manually, and the flight landed safely, although the runway had to be closed due to spillage<ref>[http://www.nst.com.my/Current_News/NST/Saturday/National/2092551/Article/index_html MAS plane lands safely]</ref> == References == {{commons}} {{reflist|2}} ==External links== * [http://www.malaysiaairlines.com Malaysia Airlines - Official website] * [http://www.malaysiaairlines.com/getdoc/c4bda006-3eb6-4c99-982f-8132aef6a68f/MH_DEC.aspx Malaysia Airlines latest timetable - Official website] * [http://www.pmb.com.my Penerbangan Malaysia Berhad - Parent Company] * [[:Image:MAS timetable.pdf|Malaysia Airlines timetable]] (''30 March 2008'' - ''25 October 2008'') {{Template group |list = {{Malaysia Airlines}} {{Airlines of Malaysia}} {{IATA members|asia}} {{Association of Asia Pacific Airlines}} }} [[Category:Airlines of Malaysia]] [[Category:IATA members]] [[Category:Malaysia Airlines]] [[Category:Government-owned companies in Malaysia]] [[Category:Kuala Lumpur International Airport]] [[Category:Airlines established in 1947]] [[ca:Malaysia Airlines]] [[de:Malaysia Airlines]] [[es:Malaysia Airlines]] [[fr:Malaysia Airlines]] [[id:Malaysia Airlines]] [[it:Malaysia Airlines]] [[he:מלזיה איירליינס]] [[ms:Penerbangan Malaysia|Malaysia Airlines]] [[nl:Malaysia Airlines]] [[ja:マレーシア航空]] [[pl:Malaysia Airlines]] [[pt:Malaysia Airlines]] [[sk:Malaysia Airlines]] [[su:Malaysia Airlines]] [[fi:Malaysia Airlines]] [[sv:Malaysia Airlines]] [[ta:மலேசியா எயர்லைன்ஸ்]] [[th:มาเลเซียแอร์ไลน์]] [[vi:Malaysia Airlines]] [[tr:Malezya Havayolları]] [[zh:马来西亚航空]]