8.0 opening 13 numPeriods 4 100.0 numAgents and base arrival rate 6 150.0 8 150.0 8 180.0 8 200.0 7 150.0 8 150.0 8 150.0 6 120.0 6 100.0 4 80.0 4 70.0 4 60.0 10.0 alpha_0 0.1 p 0.001 nu 1.0 alpha 0.01 beta (mean service time = 100 sec) 20.0 s