<ccmsk:MSKCCParams defaultUnit="HOUR" periodDuration="PT2H"
                   numPeriods="3"     startingTime="PT8H"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk">
   <inboundType name="Inbound">
      <probAbandon>0.0050 0.0050 0.0050</probAbandon>
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <periodGen repeat="3">500</periodGen>
      </patienceTime>
      <serviceTime distributionClass="GammaDist" unit="SECOND"
                   generatorClass="GammaAcceptanceRejectionGen">
         <periodGen repeat="3">0.755 0.0013266118333775537</periodGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON">
         <sourceToggleTime startingTime="PT7H55M" endingTime="PT14H"/>
         <arrivals>136.9 145.86 143.84</arrivals>
      </arrivalProcess>
   </inboundType>
   <outboundType name="Outbound">
      <probAbandon>1</probAbandon>
      <serviceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>440.2</defaultGen>
      </serviceTime>
      <probReach>0.28 0.29 0.29</probReach>
      <dialer dialerPolicy="DIALXFREE" dropMismatches="false" kappa="2.0">
         <sourceToggleTime startingTime="PT11H" endingTime="PT13H55M"/>
         <minFreeAgentsTest>4 4 4</minFreeAgentsTest>
      </dialer>
   </outboundType>

   <agentGroup efficiency="0.9" name="Inbound-only">
      <staffing>23 23 21</staffing>
   </agentGroup>
   <agentGroup efficiency="0.85" name="Blend">
      <staffing>16 18 16</staffing>
   </agentGroup>

   <router routerPolicy="QUEUEPRIORITY">
      <typeToGroupMap>
         <row>0 1</row>
         <row>1</row>
      </typeToGroupMap>
      <groupToTypeMap>
         <row>0</row>
         <row>1 0</row>
      </groupToTypeMap>
   </router>

   <serviceLevel>
      <awt>
         <row>PT20S PT20S PT20S PT20S</row>
      </awt>
      <target>
         <row>0 0 0 0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
