complexType "ccapp:ContactCenterEvalResultsParams"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/app
Content: | complex, 2 attributes, 15 elements
Defined: | globally in ccapp.xsd, see XML source
Includes: | definitions of 2 attributes and 15 elements
Used: | at 2 locations

XML Representation Summary
<...
| defaultUnit | = | ("NANOSECOND" | "MICROSECOND" | "MILLISECOND" | "SECOND" | "MINUTE" | "HOUR" | "DAY" | "WEEK") : "HOUR"
| numMatricesOfAWT | = | xsd:int : "1"
| >
Content: | evalInfo?, report?, inboundType*, outboundType*, agentGroup*, waitingQueue*, period*, inboundTypeSegment*, outboundTypeSegment*, contactTypeSegment*, waitingQueueSegment*, agentGroupSegment*, periodSegment*, matrixOfAWT*, performanceMeasure*
</...>

Content Elements (15):

  agentGroup (type ssj:Named), agentGroupSegment (type ssj:Named), contactTypeSegment (type ssj:Named), evalInfo (type ssj:PropertiesParams), inboundType (type ssj:Named), inboundTypeSegment (type ssj:Named), matrixOfAWT (type ssj:Named), outboundType (type ssj:Named), | outboundTypeSegment (type ssj:Named), performanceMeasure (type ccapp:PMMatrix), period (type ssj:Named), periodSegment (type ssj:Named), report (type ccapp:ReportParams), waitingQueue (type ssj:Named), waitingQueueSegment (type ssj:Named)

Known Direct Subtypes (1):

  ccapp:ContactCenterSimResultsParams

All Direct / Indirect Based Elements (2):

  ccapp:contactCenterEvalResults, ccapp:contactCenterSimResults

Known Usage Locations

- In derivations of other global types (1):

  ccapp:ContactCenterSimResultsParams (as extension base) |

- As direct type of elements (1):
  ccapp:contactCenterEvalResults

Annotation
Represents results obtained by performing some type of evaluation on a contact center. Results can be obtained, e.g., using simulation or approximations. This complex type is used to encapsulate results and store them in a XML format reusable by a program. One can use this format, e.g., to store the results of several simulations, and construct a summary table of results by recovering these results.

The complex type `ContactCenterSimResultsParams` which extends this type defines additional elements and attributes for storing simulation results such as variances, minima, maxima, etc.

The Java class `ContactCenterEvalResults` can be used to access results more conveniently from Java programs. Instances of this class can be constructed from instances of the class derived by JAXB from this complex type. The Java class `ContactCenterEvalResultsConverter` can also be used to read XML file storing results, and convert them to instances of `ContactCenterEvalResults` and `ContactCenterSimResults.`

XML Source (w/o annotations (18); see schema source)

<xsd:complexType name="ContactCenterEvalResultsParams"> <xsd:sequence> <xsd:element maxOccurs="1" minOccurs="0" name="evalInfo" type="ssj:PropertiesParams"> <xsd:key name="EvalInfoUniquePropertyName"> <xsd:selector xpath="*"/> <xsd:field xpath="@name"/> </xsd:key> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="report" type="ccapp:ReportParams"> <xsd:key name="CCPrintedStatUniqueMeasure"> <xsd:selector xpath="printedStat"/> <xsd:field xpath="@measure"/> </xsd:key> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="inboundType" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="outboundType" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="agentGroup" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="waitingQueue" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="period" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="inboundTypeSegment" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="outboundTypeSegment" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="contactTypeSegment" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="waitingQueueSegment" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="agentGroupSegment" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="periodSegment" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="matrixOfAWT" type="ssj:Named"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="0" name="performanceMeasure" type="ccapp:PMMatrix"> </xsd:element> </xsd:sequence> <xsd:attribute default="HOUR" name="defaultUnit" type="ssj:TimeUnitParam"> </xsd:attribute> <xsd:attribute default="1" name="numMatricesOfAWT" type="ssj:nonNegativeInt"> </xsd:attribute> </xsd:complexType>

Attribute Detail
defaultUnit

  Gives the default time unit of performance measures expressing time, e.g., average speed of answer.

  Type: | ssj:TimeUnitParam
  Use: | optional
  Default: | "HOUR"
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="HOUR" name="defaultUnit" type="ssj:TimeUnitParam"> </xsd:attribute>

numMatricesOfAWT

  Gives the number of matrices of thresholds for the acceptable waiting times defined in the model of the contact center. The value of this attribute is used only if no `matrixOfAWT` element is present. Otherwise, the number of matrices of AWT is assumed to be the number of occurrences of `matrixOfAWT` element.

  Type: | ssj:nonNegativeInt
  Use: | optional
  Default: | "1"
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="1" name="numMatricesOfAWT" type="ssj:nonNegativeInt"> </xsd:attribute>

Content Element Detail
agentGroup

  Gives the name and properties for the agent groups originally defined by the evaluation system which produced these results.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="agentGroup" type="ssj:Named"> </xsd:element>

agentGroupSegment

  Gives the name and properties for the explicit segments of agent groups originally defined by the evaluation system which produced these results. This excludes all implicit segments containing a single or all agent groups.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="agentGroupSegment" type="ssj:Named"> </xsd:element>

contactTypeSegment

  Gives the name and properties for the explicit segments of contact types originally defined by the evaluation system which produced these results. This excludes all implicit segments containing a single or all contact types.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="contactTypeSegment" type="ssj:Named"> </xsd:element>

evalInfo

  Represents evaluation information associated with the results. This can include, e.g., the date and time of experiment, the number of simulated steps, parameters specific to the evaluation method used, relevant factors for a specific experiment, etc. The string representation of the values of these properties is included at the beginning of the any report produced from the simulation results.

  Type: | ssj:PropertiesParams, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="0" name="evalInfo" type="ssj:PropertiesParams"> <xsd:key name="EvalInfoUniquePropertyName"> <xsd:selector xpath="*"/> <xsd:field xpath="@name"/> </xsd:key> </xsd:element>

inboundType

  Gives the name and properties for the inbound contact types originally defined by the evaluation system which produced these results.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="inboundType" type="ssj:Named"> </xsd:element>

inboundTypeSegment

  Gives the name and properties for the explicit segments of inbound contact types originally defined by the evaluation system which produced these results. This excludes all implicit segments containing a single or all inbound contact types.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="inboundTypeSegment" type="ssj:Named"> </xsd:element>

matrixOfAWT

  Determines the name of a matrix of acceptable waiting times. Any property defined by a child `properties` is ignored.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="matrixOfAWT" type="ssj:Named"> </xsd:element>

outboundType

  Gives the name and properties for the outbound contact types originally defined by the evaluation system which produced these results.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="outboundType" type="ssj:Named"> </xsd:element>

outboundTypeSegment

  Gives the name and properties for the explicit segments of outbound contact types originally defined by the evaluation system which produced these results. This excludes all implicit segments containing a single or all outbound contact types.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="outboundTypeSegment" type="ssj:Named"> </xsd:element>

performanceMeasure

  Gives the results of the evaluation. Each occurrence of this element provides a matrix of results for a specific type of performance measure.

  Type: | ccapp:PMMatrix, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="performanceMeasure" type="ccapp:PMMatrix"> </xsd:element>

period

  Gives the name and properties for the main periods originally defined by the evaluation system which produced these results.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="period" type="ssj:Named"> </xsd:element>

periodSegment

  Gives the name and properties for the explicit segments of main periods originally defined by the evaluation system which produced these results. This excludes all implicit segments containing a single or all main periods.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="periodSegment" type="ssj:Named"> </xsd:element>

report

  Determines the reporting parameters used when these results are sent to output.

  Type: | ccapp:ReportParams, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="0" name="report" type="ccapp:ReportParams"> <xsd:key name="CCPrintedStatUniqueMeasure"> <xsd:selector xpath="printedStat"/> <xsd:field xpath="@measure"/> </xsd:key> </xsd:element>

waitingQueue

  Gives the name and properties for the waiting queues originally defined by the evaluation system which produced these results.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="waitingQueue" type="ssj:Named"> </xsd:element>

waitingQueueSegment

  Gives the name and properties for the explicit segments of waiting queues originally defined by the evaluation system which produced these results. This excludes all implicit segments containing a single or all waiting queues.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccapp:ContactCenterEvalResultsParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="waitingQueueSegment" type="ssj:Named"> </xsd:element>

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