<ccmsk:MSKCCParams defaultUnit="MINUTE" periodDuration="PT1H" numPeriods="1"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" >
   <inboundType>
      <patienceTime distributionClass="ExponentialDistFromMean" unit="MINUTE">
         <defaultGen>2</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" group="0" unit="MINUTE">
         <defaultGen>1.0</defaultGen>
      </serviceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" group="2" unit="MINUTE">
         <defaultGen>1.6</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>6</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType>
      <patienceTime distributionClass="ExponentialDistFromMean" unit="MINUTE">
         <defaultGen>3.2</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" group="1" unit="MINUTE">
         <defaultGen>0.8</defaultGen>
      </serviceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" group="2" unit="MINUTE">
         <defaultGen>1.6</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>2</arrivals>
      </arrivalProcess>
   </inboundType>

   <agentGroup name="Specialist type 0">
      <staffing>3</staffing>
   </agentGroup>
   <agentGroup name="Specialist type 1">
      <staffing>2</staffing>
   </agentGroup>
   <agentGroup name="Generalist">
      <staffing>4</staffing>
   </agentGroup>

   <router routerPolicy="SIM2SKILL">
     <properties>
        <integer name="minGeneralists" value="2"/>
       </properties>
      <typeToGroupMap>
         <row>0 2</row>
         <row>1 2</row>
      </typeToGroupMap>
      <groupToTypeMap>
         <row>0</row>
         <row>1</row>
         <row>0 1</row>
      </groupToTypeMap>
      <queueWeights>3 0.8</queueWeights>
   </router>

   <serviceLevel>
      <awt>
         <row>PT19.8S</row>
         <row>PT19.8S</row>
         <row>PT19.8S</row>
      </awt>
      <target>
         <row>0</row>
         <row>0</row>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
