element <dialerLimit>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ccmsk:DialerLimitParams
Content: | complex, 3 attributes, 1 element
Defined: | locally at 1 location

XML Representation Summary
<dialerLimit
| endingTime | = | xsd:duration
| startingTime | = | xsd:duration
| value | = | xsd:int
| >
Content: | types?
</dialerLimit>

May contain elements (1):

  types (type ssj:nonNegativeIntList) |

May be included in elements (1):

  dialer (type ccmsk:DialerParams) |

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:DialerParams [def]

Annotation
Determines limits on the number of calls that can be dialed during a given time interval. Each occurrence of this element assigns a limit to a time interval. The limit may concern a subset of call types, or all call types. For example, using limits, one can impose a maximum of 50 outbound calls of a type 1 during the morning, no more than 75 outbound calls of type 2 during the afternoon, 25 outbound calls of any type between noon and 1pm, etc. We say that a limit applies at time `t` if `t` is in the limit's interval. A limit applies for call type `k` at time `t` if `t` is in the limit's interval, and `k` is in the limit's call types. If no limit applies at time `t` for a given call type `k,` the dialer can produce an unbounded number of calls of that type at time `t`.

More specifically, when an outbound call is produced, the dialer assigns a weight to each outbound call type by using the probability of each call type set by `call` elements. Call types that cannot be produced by the dialer get weight 0. If the dialer produces calls of a single type, a weight of 1 is given to this call type, and a weight of 0 is assigned to the other types. The dialer then checks the limits that apply. For each limit that are attained, i.e., for which the number of dialed calls correspond to the limit, the weights of the concerned call types are reset to 0. The call type is then generated randomly by fixing probabilities proportional to the remaining weights, and the number of dialed calls is updated for each limit. Note that the given limits affect only this dialer.

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