<ccmsk:MSKCCParams defaultUnit="HOUR" periodDuration="PT1H" numPeriods="1"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk">
   <!-- Call type 0 -->
   <inboundType name="Typeset0">
      <properties>
         <string name="region" value="Mtl"/>
      </properties>
      <probAbandon>0.08</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>12.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>60.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 1 -->
   <inboundType name="Typeset1">
      <properties>
         <string name="region" value="Mtl"/>
      </properties>
      <probAbandon>0.06</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>6.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>120.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 2 -->
   <inboundType name="Typeset2">
      <properties>
         <string name="region" value="Mtl"/>
      </properties>
      <probAbandon>0.08</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>12.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>60.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 3 -->
   <inboundType name="Typeset0">
      <properties>
         <string name="region" value="Tor"/>
      </properties>
      <probAbandon>0.08</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>12.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>60.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 4 -->
   <inboundType name="Typeset1">
      <properties>
         <string name="region" value="Tor"/>
      </properties>
      <probAbandon>0.06</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>6.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>120.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 5 -->
   <inboundType name="Typeset2">
      <properties>
         <string name="region" value="Tor"/>
      </properties>
      <probAbandon>0.08</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>12.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>60.0</arrivals>
      </arrivalProcess>
   </inboundType>

   <!-- Agent group 0 -->
   <agentGroup name="Groupset0" detailed="true">
      <properties>
         <string name="region" value="Mtl"/>
      </properties>
      <staffing>1</staffing>
   </agentGroup>
   <!-- Agent group 1 -->
   <agentGroup name="Groupset1" detailed="true">
      <properties>
         <string name="region" value="Mtl"/>
      </properties>
      <staffing>2</staffing>
   </agentGroup>
   <!-- Agent group 2 -->
   <agentGroup name="Groupset0" detailed="true">
      <properties>
         <string name="region" value="Tor"/>
      </properties>
      <staffing>1</staffing>
   </agentGroup>
   <!-- Agent group 3 -->
   <agentGroup name="Groupset1" detailed="true">
      <properties>
         <string name="region" value="Tor"/>
      </properties>
      <staffing>2</staffing>
   </agentGroup>

   <router localSpecOverflowDelay="PT6S" routerPolicy="LOCALSPEC">
      <ranksGT>
         <row>  2   2 INF   2   2 INF</row>
         <row>INF   2   2 INF   2   2</row>
         <row>  2   2 INF   2   2 INF</row>
         <row>INF   2   2 INF   2   2</row>
      </ranksGT>
      <routingTableSources ranksTG="ranksGT"/>
   </router>

   <serviceLevel>
      <awt>
         <row>PT20S</row>
         <row>PT30S</row>
         <row>PT15S</row>
         <row>PT20S</row>
         <row>PT30S</row>
         <row>PT15S</row>
         <row>PT20S</row>
         <row>PT30S</row>
         <row>PT15S</row>
         <row>PT20S</row>
      </awt>
      <target>
         <row>0.78</row>
         <row>0.82</row>
         <row>0.79</row>
         <row>0.78</row>
         <row>0.82</row>
         <row>0.79</row>
         <row>0.78</row>
         <row>0.82</row>
         <row>0.79</row>
         <row>0.8</row>
      </target>
   </serviceLevel>

   <inboundTypeSegment name="Typeset0"><values>0  3</values></inboundTypeSegment>
   <inboundTypeSegment name="Typeset1"><values>1  4</values></inboundTypeSegment>
   <inboundTypeSegment name="Typeset2"><values>2  5</values></inboundTypeSegment>
   <callTypeSegment name="Typeset0"><values>0  3</values></callTypeSegment>
   <callTypeSegment name="Typeset1"><values>1  4</values></callTypeSegment>
   <callTypeSegment name="Typeset2"><values>2  5</values></callTypeSegment>
   <agentGroupSegment name="Groupset0"><values>0  2</values></agentGroupSegment>
   <agentGroupSegment name="Groupset1"><values>1  3</values></agentGroupSegment>
</ccmsk:MSKCCParams>
