<ccmsk:MSKCCParams   defaultUnit="SECOND" periodDuration="PT1H"
     numPeriods="13" startingTime="PT8H"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk">
   <inboundType name="Type 1">
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>500</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>600</defaultGen>
      </serviceTime>
      <serviceTimesMultTransfer>
         <row>0.1</row>
      </serviceTimesMultTransfer>
      <transferTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>30</defaultGen>
      </transferTime>
      <probTransfer>
         <row>0.2</row>
      </probTransfer>
      <probTransferWait>
         <row>0.6</row>
      </probTransferWait>
      <transferTarget type="3" probability="1"/>

      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true">
         <arrivals>100 150 150 180 200 150 150 150 120 100 80 70 60</arrivals>
      </arrivalProcess>
   </inboundType>

   <inboundType name="Type 2">
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>500</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>550</defaultGen>
      </serviceTime>
      <serviceTimesMultTransfer>
         <row>0.1</row>
      </serviceTimesMultTransfer>
      <transferTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>30</defaultGen>
      </transferTime>
      <probTransfer>
         <row>0.15</row>
      </probTransfer>
      <probTransferWait>
         <row>0.6</row>
      </probTransferWait>
      <transferTarget type="2" probability="1"/>

      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true">
         <arrivals>125 130 170 190 200 135 155 145 110 90 60 40 30</arrivals>
      </arrivalProcess>
   </inboundType>

   <inboundType name="Type 1 from type 2">
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>500</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>600</defaultGen>
      </serviceTime>
      <conferenceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>30</defaultGen>
      </conferenceTime>
      <preServiceTimeNoConf distributionClass="ExponentialDistFromMean"
                            unit="SECOND">
         <defaultGen>75</defaultGen>
      </preServiceTimeNoConf>
   </inboundType>

   <inboundType name="Type 2 from type 1">
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>500</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>550</defaultGen>
      </serviceTime>
      <conferenceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>30</defaultGen>
      </conferenceTime>
      <preServiceTimeNoConf distributionClass="ExponentialDistFromMean"
                            unit="SECOND">
         <defaultGen>75</defaultGen>
      </preServiceTimeNoConf>
   </inboundType>

   <agentGroup name="Group 1">
      <staffing>10 25 28 28 28 27 28 28 26 26 24 24 24</staffing>
   </agentGroup>
   <agentGroup name="Group 2">
      <staffing>24 26 28 28 28 27 28 28 26 26 24 24 24</staffing>
   </agentGroup>

   <router routerPolicy="AGENTSPREF">
     <ranksTG>
       <row>  2 INF</row>
       <row>INF   2</row>
       <row>  1 INF</row>
       <row>INF   1</row>
     </ranksTG>
     <routingTableSources ranksGT="ranksTG"/>
   </router>

   <serviceLevel name="20s">
      <awt>
         <row>PT20S</row>
      </awt>
      <target>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
