<ccmsk:MSKCCParams defaultUnit="MINUTE" periodDuration="PT2H"
                   numPeriods="3"       startingTime="PT8H"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk">
   <busynessGen distributionClass="GammaDist">28.7 28.7</busynessGen>
   <inboundType name="First Inbound Type">
      <patienceTime distributionClass="ExponentialDist" unit="MINUTE">
         <periodGen>0.3</periodGen>
         <periodGen>0.4</periodGen>
         <periodGen>0.2</periodGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="MINUTE">
         <periodGen>0.5</periodGen>
         <periodGen>0.6</periodGen>
         <periodGen>0.4</periodGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON">
         <arrivals>4.2 5.3 3.2</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Second Inbound Type">
      <patienceTime distributionClass="ExponentialDist" unit="MINUTE">
         <periodGen>0.3</periodGen>
         <periodGen>0.4</periodGen>
         <periodGen>0.2</periodGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="MINUTE">
         <periodGen>0.5</periodGen>
         <periodGen>0.6</periodGen>
         <periodGen>0.4</periodGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON">
         <arrivals>5.1 4.3 4.8</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Third Inbound Type">
      <patienceTime distributionClass="ExponentialDist" unit="MINUTE">
         <periodGen>0.3</periodGen>
         <periodGen>0.4</periodGen>
         <periodGen>0.2</periodGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="MINUTE">
         <periodGen>0.5</periodGen>
         <periodGen>0.6</periodGen>
         <periodGen>0.4</periodGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON">
         <arrivals>6.3 5.2 4.8</arrivals>
      </arrivalProcess>
   </inboundType>

   <agentGroup name="First group">
      <staffing>12 18 9</staffing>
   </agentGroup>
   <agentGroup name="Second group">
      <staffing>15 20 11</staffing>
   </agentGroup>

   <router routerPolicy="SINGLEFIFOQUEUE">
      <typeToGroupMap>
         <row>0</row>
         <row>0 1</row>
         <row>1</row>
      </typeToGroupMap>
      <groupToTypeMap>
         <row>1 0</row>
         <row>2 1</row>
      </groupToTypeMap>
   </router>

   <serviceLevel>
      <awt>
         <row>PT20S PT20S PT20S PT20S</row>
         <row>PT20S PT20S PT20S PT20S</row>
         <row>PT20S PT20S PT20S PT20S</row>
         <row>PT20S PT20S PT20S PT20S</row>
      </awt>
      <target>
         <row>0 0 0 0</row>
         <row>0 0 0 0</row>
         <row>0 0 0 0</row>
         <row>0 0 0 0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
