<?xml version="1.0" encoding="UTF-8"?>
<ccmsk:MSKCCParams numPeriods="26" periodDuration="PT30M"
   xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk"
   defaultUnit="SECOND" startingTime="PT8H"
      waitingTimePredictorClass="MeanNLastWaitingTimePredictor">
   <inboundType name="Calls" virtualQueueTargetType="1">
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>400</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>608</defaultGen>
      </serviceTime>
      <expectedWaitingTimeThresh>PT2M</expectedWaitingTimeThresh>
      <probVirtualQueue>0.5</probVirtualQueue>
      <patienceTimesMultCallBack>1.7</patienceTimesMultCallBack>
      <serviceTimesMultCallBack>
         <row>0.75</row>
      </serviceTimesMultCallBack>
      <arrivalProcess normalize="true" type="PIECEWISECONSTANTPOISSON">
         <arrivals>
         466  621  869  946  1118  1163  1277  1296  1375  1354  1383  1378  1398
         1351  1346  1356  1365  1326  1314  1156  1080  1071  1029  1011  912  747
         </arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Calls VQ"/>
   <agentGroup name="Agents" detailed="true">
      <staffing>
      180  226  317  362  406  425  429  443  459  464  481  477  505  522
      510 484  481  467  429  359  323  301  278  267  210  196
      </staffing>
   </agentGroup>
   <router routerPolicy="AGENTSPREF">
      <ranksTG>
         <row>2</row>
         <row>1</row>
      </ranksTG>
      <routingTableSources ranksGT="ranksTG"/>
   </router>
   <serviceLevel>
      <awt>
         <row>PT1M</row>
      </awt>
      <target>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
