ContactCenters, Contact Center Simulation Library for Java and SSJ
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ContactCenters is a Java library for writing contact center
simulators.  It was developed in the Département d'Informatique et de
Recherche Opérationnelle (DIRO), at the Université de Montréal.  It
supports multi-skill and blend contact centers with complex and
arbitrary routing, dialing policies, and arrival processes.  The
programmer can alter the simulation logic in many ways, without
modifying the source code of the library.  A simulator can
interoperate with other libraries, e.g., for optimization and
statistical analysis.
