<?xml version="1.0" encoding="UTF-8"?>
<ccmsk:MSKCCParams numPeriods="26" periodDuration="PT30M"
   xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk"
   defaultUnit="SECOND" startingTime="PT8H"  waitingTimePredictorClass="LastWaitingTimePerQueuePredictor">
   <inboundType name="Calls0" virtualQueueTargetType="1" waitingTimeDefaultVQ="25" windowSizeVQ="20">
     <patienceTime distributionClass="ExponentialDistFromMean"
                   unit="SECOND">
       <defaultGen>400</defaultGen>
       </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>608</defaultGen>
      </serviceTime>
      <expectedWaitingTimeThresh>PT2M</expectedWaitingTimeThresh>
      <probVirtualQueue>0.5</probVirtualQueue>
      <patienceTimesMultCallBack>1.7</patienceTimesMultCallBack>
      <serviceTimesMultCallBack>
         <row>0.75</row>
      </serviceTimesMultCallBack>
      <arrivalProcess normalize="true" type="PIECEWISECONSTANTPOISSON">
<arrivals>
 466  621  869  946  1118  1163  1277  1296  1375  1354  1383  1378  1398
 1351  1346  1356  1365  1326  1314  1156  1080  1071  1029  1011  912  747
</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Calls VQ1"/>
   <inboundType name="Calls2" virtualQueueTargetType="3">
     <patienceTime distributionClass="ExponentialDistFromMean"
                   unit="SECOND">
       <defaultGen>400</defaultGen>
       </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>608</defaultGen>
      </serviceTime>
      <expectedWaitingTimeThresh>PT2M</expectedWaitingTimeThresh>
      <probVirtualQueue>0.5</probVirtualQueue>
      <patienceTimesMultCallBack>1.7</patienceTimesMultCallBack>
      <serviceTimesMultCallBack>
         <row>0.75</row>
      </serviceTimesMultCallBack>
      <arrivalProcess normalize="true" type="PIECEWISECONSTANTPOISSON">
<arrivals>
 456  611  859  936  1108  1153  1267  1286  1365  1344  1373  1368  1388
 1341  1336  1346  1355  1316  1304  1146  1070  1061  1019  1001  902  737
</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Calls VQ3"/>
   <agentGroup name="Agents01" detailed="true">
<staffing>
   180  226  317  362  406  425  429  443  459  464  481  477  505  522
   510 484  481  467  429  359  323  301  278  267  210  196
</staffing>
   </agentGroup>
    <agentGroup name="Agents23" detailed="true">
<staffing>
   180  226  317  362  406  425  429  443  459  464  481  477  505  522
   510 484  481  467  429  359  323  301  278  267  210  196
</staffing>
   </agentGroup>

   <router routerPolicy="AGENTSPREF">
     <ranksTG>
       <row>1 INF</row>
       <row>1 INF</row>
       <row>INF 1</row>
       <row>INF 1</row>
     </ranksTG>
     <routingTableSources ranksGT="ranksTG"/>
     </router>
   <serviceLevel>
      <awt>
         <row>PT1M</row>
      </awt>
      <target>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
