complexType "ccmsk:SegmentParams"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Content: | complex, 1 attribute, 2 elements
Defined: | globally in ccmsk.xsd, see XML source
Includes: | definition of 1 element
Used: | at 5 locations

XML Representation Summary
<...
| name | = | xsd:string
| >
Content: | properties?, values
</...>

Content Elements (2):

  properties (type ssj:PropertiesParams), | values (type embedded)

All Direct / Indirect Based Elements (5):

  agentGroupSegment (type ccmsk:SegmentParams), callTypeSegment (type ccmsk:SegmentParams), inboundTypeSegment (type ccmsk:SegmentParams), | outboundTypeSegment (type ccmsk:SegmentParams), periodSegment (type ccmsk:SegmentParams)

Known Usage Locations

- As direct type of elements (5):

  agentGroupSegment (type ccmsk:SegmentParams), callTypeSegment (type ccmsk:SegmentParams), inboundTypeSegment (type ccmsk:SegmentParams), | outboundTypeSegment (type ccmsk:SegmentParams), periodSegment (type ccmsk:SegmentParams)

Annotation
Gives parameters for a segment which is defined here as a group of contact types, agent groups, or main periods. When managing a complex model with many call types and agent groups, a common pratice is to regroup the elements into segments for easier analysis and reporting. In that context, elements of a segment share a common property such as the originating region, location, spoken language, part of day, day of week, etc. Each segment has an optional name which is used in statistical reports, zero or more properties, and a list of indices corresponding to the members of the formed group. The simulator supports segments that regroup inbound call types, outbound call types, call types (inbound or outbound), agent groups, and main periods. Segments are specified using elements in `MSKCCParams.` They have no impact on simulation, only on reports.
Type Definition Detail

Type Derivation Tree ssj:Named ccmsk:SegmentParams (extension)

XML Source (w/o annotations (2); see schema source)

<xsd:complexType name="SegmentParams"> <xsd:complexContent> <xsd:extension base="ssj:Named"> <xsd:sequence> <xsd:element maxOccurs="1" minOccurs="1" name="values"> <xsd:simpleType> <xsd:list itemType="ssj:nonNegativeInt"/> </xsd:simpleType> </xsd:element> </xsd:sequence> </xsd:extension> </xsd:complexContent> </xsd:complexType>

Content Element Detail (defined in this component only)
values

  Determines the content of the segment, i.e., the indices of the components included in it. The allowed range for the indices depends on the type of segment described.

  Type: | embedded (list of ssj:nonNegativeInt), simple content
  Defined: | locally, within (this) ccmsk:SegmentParams complexType

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