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## umontreal.iro.lecuyer.contactcenters.msk.model
Class AgentGroupManagerWithAgents

    java.lang.Object
      umontreal.iro.lecuyer.xmlbind.NamedInfo
          umontreal.iro.lecuyer.contactcenters.msk.model.AgentGroupManager
              umontreal.iro.lecuyer.contactcenters.msk.model.AgentGroupManagerWithAgents

    public class AgentGroupManagerWithAgents

extends AgentGroupManager

Manages an agent group with detailed information on each agent.

Constructor Summary
`AgentGroupManagerWithAgents(CallCenter cc, AgentGroupParams par, int i)` Creates an agent group manager with the call center model `cc`, agent group parameters `par`, and agent group index `i`.

Method Summary
`protected AgentGroup` | `createAgentGroup(AgentGroupParams par, int i)` Constructs and returns a detailed agent group, which is needed to add and remove agents.
`AgentInfo` | `getAgent(int i)` Returns the agent with index `i` in this group.
`DetailedAgentGroup` | `getAgentGroup()` Returns a reference to the managed agent group.
`AgentInfo[]` | `getAgents()` Returns an array containing an information object for each agent in this group.
`int` | `getNumAgents()` Returns the number of agents in this group.
`boolean[][]` | `getShiftMatrix()` Computes and returns the shift matrix.
`int[][]` | `getShiftMatrixInt()` Similar to `getShiftMatrix()`, but returns a matrix of integers, with 0 meaning `false`, and 1 meaning `true`.
`int[]` | `getStaffing()` Returns the raw staffing of the managed agent group.
`int` | `getStaffing(int mp)` Returns element `mp` of the array that would be returned by `AgentGroupManager.getStaffing()`.
`void` | `init()` Calls `init` on the managed agent group.

Methods inherited from class umontreal.iro.lecuyer.contactcenters.msk.model.AgentGroupManager
`connectToRouter, create, estimateParameters, getAgentsMult, getBusyCost, getBusyCost, getCallCenter, getDisconnectTimeGen, getEffectiveStaffing, getEffectiveStaffing, getIdleCost, getIdleCost, getMaxAgents, getMaxAgents, getMinAgents, getMinAgents, getPerUseCost, getPerUseCost, getProbDisconnect, getProbDisconnect, getProbDisconnectStream, getSchedule, getSkillCount, getWeight, getWeight, setAgentsMult, setProbDisconnectStream, setSchedule`

Methods inherited from class umontreal.iro.lecuyer.xmlbind.NamedInfo
`getName, getProperties, getStringProperties`

Methods inherited from class java.lang.Object
`clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait`

Constructor Detail

### AgentGroupManagerWithAgents

    public AgentGroupManagerWithAgents(CallCenter cc,
                                       AgentGroupParams par,
                                       int i)
                                throws AgentGroupCreationException

  Creates an agent group manager with the call center model `cc`, agent group parameters `par`, and agent group index `i`.

  Parameters:
    `cc` - the call center model.
    `par` - the agent group parameters.
    `i` - the agent group index.
  Throws:
    `AgentGroupCreationException` - if an error occurs during the creation of the agent group manager.

Method Detail

### createAgentGroup

    protected AgentGroup createAgentGroup(AgentGroupParams par,
                                          int i)
                                   throws AgentGroupCreationException

  Constructs and returns a detailed agent group, which is needed to add and remove agents.

  Overrides:
    `createAgentGroup` in class `AgentGroupManager`
    `i` - the agent group index.
  Returns:
    the constructed agent group.
  Throws:
    `AgentGroupCreationException`

### getAgentGroup

    public DetailedAgentGroup getAgentGroup()

  Description copied from class: `AgentGroupManager`
  Returns a reference to the managed agent group.

  Overrides:
    `getAgentGroup` in class `AgentGroupManager`

### getAgents

    public AgentInfo[] getAgents()

  Returns an array containing an information object for each agent in this group.

  Returns:
    the array of agent information objects.

### getNumAgents

    public int getNumAgents()

  Returns the number of agents in this group.

  Returns:
    the number of agents in this group.

### getAgent

    public AgentInfo getAgent(int i)

  Returns the agent with index `i` in this group.

  Parameters:
    `i` - the index of the agent.
  Returns:
    the agent information object.

### init

    public void init()

  Description copied from class: `AgentGroupManager`
  Calls `init` on the managed agent group.

  Overrides:
    `init` in class `AgentGroupManager`

### getShiftMatrix

    public boolean[][] getShiftMatrix()

  Computes and returns the shift matrix. Element (j, p) of this J×P matrix, where J corresponds to the number of shifts and P, to the number of main periods, is `true` if and only if agents are scheduled to work on shift `j` during main period `p`.

### getShiftMatrixInt

    public int[][] getShiftMatrixInt()

  Similar to `getShiftMatrix()`, but returns a matrix of integers, with 0 meaning `false`, and 1 meaning `true`.

### getStaffing

    public int[] getStaffing()

  Description copied from class: `AgentGroupManager`
  Returns the raw staffing of the managed agent group. The returned array gives the number of agents in the managed group during each main period in the model, before any multiplier is applied.

  This method is mainly for internal use; the `AgentGroupManager.getEffectiveStaffing()` method should be used instead to take multipliers into account.

  The default behavior of this method is to return an array of 0's.

  Overrides:
    `getStaffing` in class `AgentGroupManager`
  Returns:
    the raw staffing for the managed agent group.

### getStaffing

    public int getStaffing(int mp)

  Description copied from class: `AgentGroupManager`
  Returns element `mp` of the array that would be returned by `AgentGroupManager.getStaffing()`.

  As with `AgentGroupManager.getStaffing()`, this method is for internal use. The method `AgentGroupManager.getEffectiveStaffing(int)` should be used instead.

  Overrides:
    `getStaffing` in class `AgentGroupManager`
  Parameters:
    `mp` - the index of the tested main period.
  Returns:
    the raw staffing.

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