element <probTransferWait>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ssj:DoubleArray
Content: | complex, 1 element
Defined: | locally at 1 location

XML Representation Summary
<probTransferWait>
Content: | row*
</probTransferWait>

May contain elements (1):

  row (type extension of ssj:doubleList) |

May be included in elements (2):

  inboundType (type ccmsk:InboundTypeParams), | outboundType (type ccmsk:OutboundTypeParams)

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:CallTypeParams [def]

Annotation
Gives a I x P matrix of probabilities that the primary agent in group i waits until the transferred call arrived during main period p reaches a secondary agent or abandons, before the primary agent gets free. If this element is omitted, a default probability of waiting of 0 is assumed, i.e., the primary agent is always freed after the call is transferred. If this 2D array contains a single element, the given probability is used for all agent groups, and all main periods. If the array contains a single row or column, the row or column is repeated as needed.

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