<?xml version="1.0" encoding="utf-8"?>
<ccmsk:MSKCCParams xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk"
   startingTime="PT8H" periodDuration="PT30M" numPeriods="22" defaultUnit="SECOND">
   <inboundType name="Regulated">
      <patienceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>515.625</defaultGen>
      </patienceTime>
      <serviceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>588</defaultGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true" arrivalsMult="0.25">
         <arrivals>48 76 108 128 141 139 133 124 112 114 123 126 129 127
                   121 124 131 120 81 61 50 42</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Non-regulated">
      <patienceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>515.625</defaultGen>
      </patienceTime>
      <serviceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>588</defaultGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true" arrivalsMult="0.75">
         <arrivals>48 76 108 128 141 139 133 124 112 114 123 126 129 127
                   121 124 131 120 81 61 50 42</arrivals>
      </arrivalProcess>
   </inboundType>
   <agentGroup detailed="true">
      <staffing>13 23 37 40 45 53 56 48 39 46 42 45 43 47 54 59 48 45 30
                22 18 15</staffing>
   </agentGroup>
<!--   <router routerPolicy="AGENTSPREFWITHDELAYS">
      <ranksGT>
         <row>3  3</row>
      </ranksGT>
      <ranksGTUpdate minWaitingTime="PT10S">
         <row>2  3</row>
      </ranksGTUpdate>
      <ranksGTUpdate minWaitingTime="PT20S">
         <row>2 2</row>
      </ranksGTUpdate>
      <ranksGTUpdate minWaitingTime="PT100S">
         <row>1  1</row>
      </ranksGTUpdate>
      <routingTableSources ranksTG="ranksGT" ranksGT="ranksTG"/>
   </router> -->
   <router routerPolicy="OVERFLOWANDPRIORITY">
      <!-- Routing script for regulated calls -->
      <callTypeRouting>
         <stage waitingTime="PT0S">
            <default>
               <agentGroupRanks>3</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT10S">
            <default>
               <agentGroupRanks>2</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT100S">
            <default>
               <agentGroupRanks>1</agentGroupRanks>
            </default>
         </stage>
      </callTypeRouting>
      <!-- Routing script for non-regulated calls -->
      <callTypeRouting>
         <stage waitingTime="PT0S">
            <default>
               <agentGroupRanks>3</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT20S">
            <default>
               <agentGroupRanks>2</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT100S">
            <default>
               <agentGroupRanks>1</agentGroupRanks>
            </default>
         </stage>
      </callTypeRouting>
   </router>
   <serviceLevel>
      <awt>
         <row>PT20S</row>
      </awt>
      <target>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
