<ccmsk:MSKCCParams defaultUnit="HOUR"   periodDuration="PT1H"
                    numPeriods="1" queueCapacity="100"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" >
   <!-- Call type 0 -->
   <inboundType>
      <probAbandon>0.08</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>12.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>60.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 1 -->
   <inboundType>
      <probAbandon>0.06</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>6.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>120.0</arrivals>
      </arrivalProcess>
   </inboundType>
   <!-- Call type 2 -->
   <inboundType>
      <probAbandon>0.08</probAbandon>
      <patienceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>12.0</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDist" unit="HOUR">
         <defaultGen>60.0</defaultGen>
      </serviceTime>
      <arrivalProcess type="POISSON">
         <arrivals>60.0</arrivals>
      </arrivalProcess>
   </inboundType>

   <!-- Agent group 0 -->
   <agentGroup>
      <staffing>1</staffing>
   </agentGroup>
   <!-- Agent group 1 -->
   <agentGroup>
      <staffing>2</staffing>
   </agentGroup>

   <router routerPolicy="QUEUEPRIORITY">
      <typeToGroupMap>
         <row>0</row>
         <row>0 1</row>
         <row>1</row>
      </typeToGroupMap>
      <groupToTypeMap>
         <row>1 0</row>
         <row>1 2</row>
      </groupToTypeMap>
   </router>

   <serviceLevel>
      <awt>
         <row>PT20S</row>
         <row>PT30S</row>
         <row>PT15S</row>
         <row>PT20S</row>
      </awt>
      <target>
         <row>0.78</row>
         <row>0.82</row>
         <row>0.79</row>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
