<ccmsk:MSKCCParams   defaultUnit="SECOND" periodDuration="PT1H"
     numPeriods="13" startingTime="PT8H"
     xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk">
   <inboundType name="Inbound Type 1">
      <probAbandon>0.1</probAbandon>
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>1000</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>100</defaultGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true">
         <arrivals>75 100 100 100 100 30 50 80 90 70 40 40 10</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Inbound Type 2">
      <probAbandon>0.1</probAbandon>
      <patienceTime distributionClass="ExponentialDistFromMean" unit="SECOND">
         <defaultGen>1000</defaultGen>
      </patienceTime>
      <serviceTime distributionClass="ExponentialDistFromMean"  unit="SECOND">
         <defaultGen>150</defaultGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true">
         <arrivals>25 50 50 80 100 120 100 70 30 30 40 30 50</arrivals>
      </arrivalProcess>
   </inboundType>

   <agentGroup name="Agents">
      <staffing>4 6 8 8 8 7 8 8 6 6 4 4 4</staffing>
   </agentGroup>

   <router routerPolicy="AGENTSPREF">
     <ranksTG>
       <row>1</row>
       <row>2</row>
     </ranksTG>
     <routingTableSources ranksGT="ranksTG"/>
   </router>

   <serviceLevel>
      <awt>
         <row>PT20S</row>
         <row>PT60S</row>
         <row>PT20S</row>
      </awt>
      <target>
         <row>0.8</row>
         <row>0.8</row>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
