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## Package umontreal.iro.lecuyer.contactcenters.queuemodel

Implements different formulae used to compute the delay probability and the service level, assuming some queueing model for the arrival and service rates.

See:
Description

Class Summary
ErlangC | The Erlang C formula is used to compute the delay probability Pr{W > 0} and also the service level, defined as Pr{W≤awt}, where W is the waiting time and awt the acceptable waiting time.

## Package umontreal.iro.lecuyer.contactcenters.queuemodel Description

Implements different formulae used to compute the delay probability and the service level, assuming some queueing model for the arrival and service rates. Examples of models are the Erlang A, the Erlang B and the Erlang C models. The service level is defined as the probability Pr{W≤ `awt`}, where W is the waiting time and `awt` is the acceptable waiting time.

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To submit a bug or ask questions, send an e-mail to Richard Simard.