complexType "ccmsk:DialerAgentGroupParams"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Content: | complex, 7 attributes, 4 elements
Defined: | globally in ccmsk.xsd, see XML source
Includes: | definitions of 7 attributes and 4 elements
Used: | at 1 location

XML Representation Summary
<...
| delayInIn | = | xsd:duration : "PT0S"
| delayInOut | = | xsd:duration : "PT0S"
| delayOutIn | = | xsd:duration : "PT0S"
| delayOutOut | = | xsd:duration : "PT0S"
| maximumIdleOutboundAgents | = | xsd:int
| minimumIdleInboundAgents | = | xsd:int : "0"
| minimumIdleTime | = | xsd:duration : "PT0S"
| >
Content: | inboundGroup+, outboundGroup+, requiredEmptyGroupsInOut?, requiredEmptyGroupsOutIn?
</...>

Content Elements (4):

  inboundGroup (type ccmsk:AgentGroupIndex), outboundGroup (type ccmsk:AgentGroupIndex), | requiredEmptyGroupsInOut (type ssj:nonNegativeIntList), requiredEmptyGroupsOutIn (type ssj:nonNegativeIntList)

All Direct / Indirect Based Elements (1):

  agentGroupInfo (type ccmsk:DialerAgentGroupParams) |

Known Usage Locations

- As direct type of elements (1):

  agentGroupInfo (type ccmsk:DialerAgentGroupParams) |

Annotation
Provides information about a virtual agent group containing inbound and outbound groups, and managed by a dialer. Elements of this type are used by the `AGENTSMOVE` dialer's policy only.
XML Source (w/o annotations (12); see schema source)

<xsd:complexType name="DialerAgentGroupParams"> <xsd:sequence> <xsd:element maxOccurs="unbounded" minOccurs="1" name="inboundGroup" type="ccmsk:AgentGroupIndex"> </xsd:element> <xsd:element maxOccurs="unbounded" minOccurs="1" name="outboundGroup" type="ccmsk:AgentGroupIndex"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsInOut" type="ssj:nonNegativeIntList"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsOutIn" type="ssj:nonNegativeIntList"> </xsd:element> </xsd:sequence> <!-- <xsd:attribute name="inboundGroup" type="ssj:nonNegativeInt" use="required"> <xsd:annotation> <xsd:documentation> Gives the index of the agent group whose agents process inbound calls. </xsd:documentation> </xsd:annotation> </xsd:attribute> <xsd:attribute name="outboundGroup" type="ssj:nonNegativeInt" use="required"> <xsd:annotation> <xsd:documentation> Gives the index of the agent group whose agents process outbound calls. </xsd:documentation> </xsd:annotation> </xsd:attribute> --> <xsd:attribute default="PT0S" name="delayInIn" type="ssj:nonNegativeDuration"> </xsd:attribute> <xsd:attribute default="PT0S" name="delayInOut" type="ssj:nonNegativeDuration"> </xsd:attribute> <xsd:attribute default="PT0S" name="delayOutIn" type="ssj:nonNegativeDuration"> </xsd:attribute> <xsd:attribute default="PT0S" name="delayOutOut" type="ssj:nonNegativeDuration"> </xsd:attribute> <xsd:attribute default="PT0S" name="minimumIdleTime" type="ssj:nonNegativeDuration"> </xsd:attribute> <xsd:attribute default="0" name="minimumIdleInboundAgents" type="ssj:nonNegativeInt"> </xsd:attribute> <xsd:attribute name="maximumIdleOutboundAgents" type="ssj:nonNegativeInt"> </xsd:attribute> </xsd:complexType>

Attribute Detail
delayInIn

  Gives the minimal delay between two outbound-to-inbound moves.

  Type: | ssj:nonNegativeDuration
  Use: | optional
  Default: | "PT0S"
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="PT0S" name="delayInIn" type="ssj:nonNegativeDuration"> </xsd:attribute>

delayInOut

  Gives the minimal time an agent must remain in the inbound group before it can be transfered into the outbound group.

  Type: | ssj:nonNegativeDuration
  Use: | optional
  Default: | "PT0S"
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="PT0S" name="delayInOut" type="ssj:nonNegativeDuration"> </xsd:attribute>

delayOutIn

  Gives the minimal time an agent must remain in the outbound group before it can be transfered into the inbound group.

  Type: | ssj:nonNegativeDuration
  Use: | optional
  Default: | "PT0S"
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="PT0S" name="delayOutIn" type="ssj:nonNegativeDuration"> </xsd:attribute>

delayOutOut

  Gives the minimal delay between two inbound-to-outbound moves.

  Type: | ssj:nonNegativeDuration
  Use: | optional
  Default: | "PT0S"
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="PT0S" name="delayOutOut" type="ssj:nonNegativeDuration"> </xsd:attribute>

maximumIdleOutboundAgents

  Returns the maximum number of idle agents the outbound groups attached to this virtual group may contain when inbound-to-outbound moves are allowed.

  Type: | ssj:nonNegativeInt
  Use: | optional
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute name="maximumIdleOutboundAgents" type="ssj:nonNegativeInt"> </xsd:attribute>

minimumIdleInboundAgents

  Returns the minimal number of idle agents in the inbound groups attached to this virtual group for inbound-to-outbound moves to be allowed.

  Type: | ssj:nonNegativeInt
  Use: | optional
  Default: | "0"
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="0" name="minimumIdleInboundAgents" type="ssj:nonNegativeInt"> </xsd:attribute>

minimumIdleTime

  Returns the minimal idle time of an agent serving inbound calls before it can serve outbound calls.

  Type: | ssj:nonNegativeDuration
  Use: | optional
  Default: | "PT0S"
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="PT0S" name="minimumIdleTime" type="ssj:nonNegativeDuration"> </xsd:attribute>

Content Element Detail
inboundGroup

  Gives the index of an agent group accepting inbound calls, along with a probability of selection for the agent group.

  Type: | ccmsk:AgentGroupIndex, empty content
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="1" name="inboundGroup" type="ccmsk:AgentGroupIndex"> </xsd:element>

outboundGroup

  Gives the index of an agent group accepting outbound calls, along with a probability of selection for the agent group.

  Type: | ccmsk:AgentGroupIndex, empty content
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="1" name="outboundGroup" type="ccmsk:AgentGroupIndex"> </xsd:element>

requiredEmptyGroupsInOut

  Gives the list of agent groups that must be empty, i.e. contain no busy or idle agent, for inbound agents in this virtual group to become outbound agents. If this element is omitted or contains an empty list, no agent group needs to be empty for inbound-to-outbound moves to be possible.

  Type: | ssj:nonNegativeIntList, simple content
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsInOut" type="ssj:nonNegativeIntList"> </xsd:element>

requiredEmptyGroupsOutIn

  Similar to `requiredEmptyGroupsInOut` for outbound-to-inbound moves.

  Type: | ssj:nonNegativeIntList, simple content
  Defined: | locally, within (this) ccmsk:DialerAgentGroupParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="0" name="requiredEmptyGroupsOutIn" type="ssj:nonNegativeIntList"> </xsd:element>

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