element <serviceTimesMult>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ssj:positiveDoubleList
Content: | simple
Defined: | locally at 1 location

XML Representation Summary
<serviceTimesMult>
| Content: | { list of xsd:double }
</serviceTimesMult>

May be included in elements (1):

  agentGroup (type ccmsk:AgentGroupParams) |

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:AgentGroupParams [def]

Annotation
Determines the factor multiplying the service time when an agent in this group is serving a contact of a specific type. Service time multipliers may be used to model the fact that agents are more efficient when serving some contact types, without specifying a service time distribution for each (contact type, agent group) combination.

Note that specifying a service time for a (contact type, agent group) combination using the `group` attribute of the `serviceTime` element does not cancel the effect of service time multipliers given by this element.

This array of K double-precision values provides a multiplier for each contact type. If the array is unspecified, service times are set to 1.

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