complexType "ccmsk:ScheduleShiftParams"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Content: | complex, 4 attributes, 2 elements
Defined: | globally in ccmsk.xsd, see XML source
Includes: | definitions of 4 attributes and 2 elements
Used: | at 1 location

XML Representation Summary
<...
| id | = | xsd:ID
| numAgents | = | xsd:int : "0"
| probAgents | = | xsd:double : "1"
| xref | = | xsd:IDREF
| >
Content: | shiftPart*, numAgentsData?
</...>

Content Elements (2):

  numAgentsData (type ssj:intList), | shiftPart (type ccmsk:ShiftPartParams)

All Direct / Indirect Based Elements (1):

  shift (type ccmsk:ScheduleShiftParams) |

Known Usage Locations

- As direct type of elements (1):

  shift (type ccmsk:ScheduleShiftParams) |

Annotation
Defines a shift in the schedule of an agent group. A shift contains `shiftPart` elements, corresponding to time intervals during which agents work, have a break, lunch, etc. Alternatively, a shift element in a `schedule` element of an agent group might refer to a shift defined elsewhere in the document using the `xref` attribute.
XML Source (w/o annotations (7); see schema source)

<xsd:complexType name="ScheduleShiftParams"> <xsd:sequence> <xsd:element maxOccurs="unbounded" minOccurs="0" name="shiftPart" type="ccmsk:ShiftPartParams"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="numAgentsData" type="ssj:intList"> </xsd:element> </xsd:sequence> <xsd:attribute name="id" type="xsd:ID"> </xsd:attribute> <xsd:attribute name="xref" type="xsd:IDREF"> </xsd:attribute> <xsd:attribute default="0" name="numAgents" type="ssj:nonNegativeInt"> </xsd:attribute> <xsd:attribute default="1" name="probAgents" type="ssj:double01i"> </xsd:attribute> </xsd:complexType>

Attribute Detail
id

  Gives the identifier of this shift. This attribute is required if this element is a child of `MSKCCParams.` Any shift with this attribute can be referred by another shift by setting its `xref` attribute to the same value.

  Type: | xsd:ID
  Use: | optional
  Defined: | locally, within (this) ccmsk:ScheduleShiftParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute name="id" type="xsd:ID"> </xsd:attribute>

numAgents

  Determines the number of agents working on this shift. This attribute is allowed only when this element is a child of a `schedule` element.

  Type: | ssj:nonNegativeInt
  Use: | optional
  Default: | "0"
  Defined: | locally, within (this) ccmsk:ScheduleShiftParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="0" name="numAgents" type="ssj:nonNegativeInt"> </xsd:attribute>

probAgents

  Determines the probability that any given agent on this shift is present and available to serve calls. The default probability if this attribute is omitted is 1. This attribute is allowed only when this element is a child of a `schedule` element.

  Type: | ssj:double01i
  Use: | optional
  Default: | "1"
  Defined: | locally, within (this) ccmsk:ScheduleShiftParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute default="1" name="probAgents" type="ssj:double01i"> </xsd:attribute>

xref

  Gives the identifier of another `shift` element providing the shift parts. The value of this attribute must correspond to the value of the `id` attribute for another shift in the document. When `xref` is used, the only other allowed attribute is `numAgents` and no child element is permitted.

  Type: | xsd:IDREF
  Use: | optional
  Defined: | locally, within (this) ccmsk:ScheduleShiftParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute name="xref" type="xsd:IDREF"> </xsd:attribute>

Content Element Detail
numAgentsData

  Gives the number of agents observed during a certain number of i.i.d.\ days, on this schedule shift. Ths number of agents on the shift is then a binomial random variable with parameters estimated using maximum likehood. Attributes `numAgents` and `probAgents` override this element. This element is allowed only when this element is a child of a `schedule` element.

  Type: | ssj:intList, simple content
  Defined: | locally, within (this) ccmsk:ScheduleShiftParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="0" name="numAgentsData" type="ssj:intList"> </xsd:element>

shiftPart

  Determines the parts of the shift. A part specifies a starting time, an ending time, and a type. At least one occurrence of this element is required if the `xref` attribute is unset while this element is not allowed if the `xref` attribute is set. Note that the time intervals for shift parts must not overlap.

  Type: | ccmsk:ShiftPartParams, empty content
  Defined: | locally, within (this) ccmsk:ScheduleShiftParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="unbounded" minOccurs="0" name="shiftPart" type="ccmsk:ShiftPartParams"> </xsd:element>

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