<?xml version="1.0" encoding="utf-8"?>
<ccmsk:MSKCCParams startingTime="PT8H" periodDuration="PT30M"
 numPeriods="22" defaultUnit="SECOND"
  xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk">
  <inboundType name="Regulated">
    <patienceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
      <defaultGen>515.625</defaultGen>
    </patienceTime>
    <serviceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
      <defaultGen>588</defaultGen>
    </serviceTime>
    <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true"
                    arrivalsMult="0.25">
      <arrivals>48 76 108 128 141 139 133 124 112 114 123 126 129 127
                121 124 131 120 81 61 50 42</arrivals>
    </arrivalProcess>
  </inboundType>
  <inboundType name="Non-regulated">
    <patienceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
      <defaultGen>515.625</defaultGen>
    </patienceTime>
    <serviceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
      <defaultGen>588</defaultGen>
    </serviceTime>
    <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true"
                    arrivalsMult="0.75">
      <arrivals>48 76 108 128 141 139 133 124 112 114 123 126 129 127
                121 124 131 120 81 61 50 42</arrivals>
    </arrivalProcess>
  </inboundType>
  <agentGroup detailed="true">
    <staffing>13 23 37 40 45 53 56 48 39 46
              42 45 43 47 54 59 48 45 30 22 18 15</staffing>
  </agentGroup>

<!--  <router routerPolicy="AGENTSPREF">
    <ranksGT>
      <row>1  2</row>
    </ranksGT>
    <routingTableSources ranksTG="ranksGT" ranksGT="ranksTG"/>
  </router> -->
  <router routerPolicy="OVERFLOWANDPRIORITY">
    <!-- Routing script for regulated calls -->
    <callTypeRouting>
      <stage waitingTime="PT0S">
        <default>
          <agentGroupRanks>1</agentGroupRanks>
        </default>
      </stage>
    </callTypeRouting>
    <!-- Routing script for non-regulated calls -->
    <callTypeRouting>
      <stage waitingTime="PT0S">
        <default>
          <agentGroupRanks>2</agentGroupRanks>
        </default>
      </stage>
    </callTypeRouting>
  </router>

  <serviceLevel>
    <awt>
      <row>PT20S</row>
    </awt>
    <target>
      <row>0.8</row>
    </target>
  </serviceLevel>
</ccmsk:MSKCCParams>
