element <preServiceTimeNoConf>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ccmsk:ServiceTimeParams
Content: | complex, 8 attributes, 4 elements
Defined: | locally at 1 location

XML Representation Summary
<preServiceTimeNoConf
| agent | = | xsd:int
| distributionClass | = | xsd:string
| estimateParameters | = | xsd:boolean : "false"
| generatorClass | = | xsd:string
| group | = | xsd:int
| mult | = | xsd:double : "1"
| shift | = | xsd:double
| unit | = | ("NANOSECOND" | "MICROSECOND" | "MILLISECOND" | "SECOND" | "MINUTE" | "HOUR" | "DAY" | "WEEK")
| >
Content: | defaultGen?, preGen?, wrapGen?, periodGen*
</preServiceTimeNoConf>

May contain elements (4):

  defaultGen (type ssj:RandomVariateGenParams), periodGen (type extension of ssj:RandomVariateGenParams), | preGen (type ssj:RandomVariateGenParams), wrapGen (type ssj:RandomVariateGenParams)

May be included in elements (2):

  inboundType (type ccmsk:InboundTypeParams), | outboundType (type ccmsk:OutboundTypeParams)

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:CallTypeParams [def]

Annotation
Determines the distribution of the pre-service times for calls of this type. Pre-service times are specified in a way similar to service times (see the preceding element `serviceTime),` but they are used only when an agent transferred a call to another agent, and did not wait to talk with the secondary agent. This pre-service time represents the time spent by the caller with the secondary agent explaining its problem. and adds up to the regular service time. The multipliers for pre-service times are applied in a way similar to service times, except that the attribute name for the multipliers is `preServiceTimesNoConfMult.`

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