<?xml version="1.0" encoding="utf-8"?>
<ccmsk:MSKCCParams xmlns:ssj="http://www.iro.umontreal.ca/lecuyer/ssj" xmlns:ccapp="http://www.iro.umontreal.ca/lecuyer/contactcenters/app" xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk" periodDuration="PT1H" numPeriods="1" defaultUnit="HOUR">

  <inboundType>
    <probAbandon>0.0</probAbandon>
    <patienceTime distributionClass="ExponentialDist">
      <defaultGen>12.0</defaultGen>
    </patienceTime>
    <serviceTime distributionClass="ExponentialDist">
      <defaultGen>60.0</defaultGen>
    </serviceTime>
    <arrivalProcess type="POISSON">
      <arrivals>60.0</arrivals>
    </arrivalProcess>
  </inboundType>

  <inboundType>
    <probAbandon>0.0</probAbandon>
    <patienceTime distributionClass="ExponentialDist">
      <defaultGen>6.0</defaultGen>
    </patienceTime>
    <serviceTime distributionClass="ExponentialDist">
      <defaultGen>60.0</defaultGen>
    </serviceTime>
    <arrivalProcess type="POISSON">
      <arrivals>120.0</arrivals>
    </arrivalProcess>
  </inboundType>

  <inboundType>
    <probAbandon>0.0</probAbandon>
    <patienceTime distributionClass="ExponentialDist">
      <defaultGen>12.0</defaultGen>
    </patienceTime>
    <serviceTime distributionClass="ExponentialDist">
      <defaultGen>60.0</defaultGen>
    </serviceTime>
    <arrivalProcess type="POISSON">
      <arrivals>60.0</arrivals>
    </arrivalProcess>
  </inboundType>

  <agentGroup>
    <staffing>1</staffing>
  </agentGroup>
  <agentGroup>
    <staffing>2</staffing>
  </agentGroup>

  <router routerPolicy="AGENTSPREF">
    <ranksGT>
      <row>1.0 1.0 1.0</row>
      <row>1.0 1.0 1.0</row>
    </ranksGT>
  </router>

  <serviceLevel>
    <awt>
      <row>P0Y0M0DT0H0M20.000S</row>
    </awt>
    <target>
      <row>0.8</row>
    </target>
  </serviceLevel>
</ccmsk:MSKCCParams>
