element <shiftMatrix>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ssj:BooleanArray
Content: | complex, 1 element
Defined: | locally at 2 locations

XML Representation Summary
<shiftMatrix>
Content: | row*
</shiftMatrix>

May contain elements (1):

  row (type extension of ssj:booleanList) |

May be included in elements (2):

  ccmsk:MSKCCParams, | schedule (type ccmsk:AgentGroupScheduleParams)

Usage / Definition Locations

- Within global complexTypes (2):
  ccmsk:AgentGroupScheduleParams [def], ccmsk:CallCenterParams [def]

Annotation
Determines the default matrix of shifts for the schedule of agents. Element `(j, p)` of this matrix is set to `true` or 1 if agents on the shift `j` can serve calls during main period `p.` This matrix is used when an agent group specifies a vector of agents per shift without a matrix of shifts, i.e., when a `schedule` element of an agent group contains a `numAgents` child without a matching `shiftMatrix` child.

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