element <serviceTime>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ccmsk:ServiceTimeParams
Content: | complex, 8 attributes, 4 elements
Defined: | locally at 1 location

XML Representation Summary
<serviceTime
| agent | = | xsd:int
| distributionClass | = | xsd:string
| estimateParameters | = | xsd:boolean : "false"
| generatorClass | = | xsd:string
| group | = | xsd:int
| mult | = | xsd:double : "1"
| shift | = | xsd:double
| unit | = | ("NANOSECOND" | "MICROSECOND" | "MILLISECOND" | "SECOND" | "MINUTE" | "HOUR" | "DAY" | "WEEK")
| >
Content: | defaultGen?, preGen?, wrapGen?, periodGen*
</serviceTime>

May contain elements (4):

  defaultGen (type ssj:RandomVariateGenParams), periodGen (type extension of ssj:RandomVariateGenParams), | preGen (type ssj:RandomVariateGenParams), wrapGen (type ssj:RandomVariateGenParams)

May be included in elements (2):

  inboundType (type ccmsk:InboundTypeParams), | outboundType (type ccmsk:OutboundTypeParams)

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:CallTypeParams [def]

Annotation
Determines the distribution of the service times for calls of this type. Each occurrence of this element with the `group` attribute set specifies the service times of calls of this type, if served by an agent in a specific group. If the `group` attribute is omitted in a `serviceTime` element, this gives the default service time used if no group-specific service time is given. Although this element can appear more than once for a single call type, each occurrence of this element must have a `group` attribute with a different value, possibly with one occurrence omitting the `group` attribute.

Each generated service time is multiplied by a local factor given by the `mult` attribute, a call-type specific factor given by `serviceTimesMult,` and a global factor given by `serviceTimesMult` attribute from `MSKCCParams.` All these multipliers default to 1.

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