<?xml version="1.0" encoding="utf-8"?>
<ccmsk:MSKCCParams xmlns:ccmsk="http://www.iro.umontreal.ca/lecuyer/contactcenters/msk"
   startingTime="PT8H" periodDuration="PT30M" numPeriods="22" defaultUnit="SECOND">
   <inboundType name="Small">
      <patienceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>300</defaultGen>
      </patienceTime>
      <serviceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>650</defaultGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true" arrivalsMult="0.1">
         <arrivals>176 228 316 345 357 357 346 333 330 316 310 308 299 290
                   290 298 298 274 180 137 113 99</arrivals>
      </arrivalProcess>
   </inboundType>
   <inboundType name="Large">
      <patienceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>300</defaultGen>
      </patienceTime>
      <serviceTime unit="SECOND" distributionClass="ExponentialDistFromMean">
         <defaultGen>650</defaultGen>
      </serviceTime>
      <arrivalProcess type="PIECEWISECONSTANTPOISSON" normalize="true" arrivalsMult="0.9">
         <arrivals>176 228 316 345 357 357 346 333 330 316 310 308 299 290
                   290 298 298 274 180 137 113 99</arrivals>
      </arrivalProcess>
   </inboundType>
   <agentGroup detailed="true" name="Small">
      <staffing>7 10 13 15 16 16 16 15 14 14 14 14 13 13 14 13 14 12 10 8 7 6</staffing>
   </agentGroup>
   <agentGroup detailed="true" name="Large">
      <staffing>47 69 94 106 110 111 111 109 103 101 98 98 96 91 93 94 94 88 60 49 38 35</staffing>
   </agentGroup>
   <router routerPolicy="OVERFLOWANDPRIORITY">
      <!-- Routing script for first call type -->
      <callTypeRouting>
         <stage waitingTime="PT5S">
            <default>
               <agentGroupRanks>1   INF</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT35S">
            <default>
               <agentGroupRanks>INF  INF</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT40S">
            <default>
               <agentGroupRanks>INF  2</agentGroupRanks>
            </default>
         </stage>
      </callTypeRouting>
      <!-- Routing script for second call type -->
      <callTypeRouting>
         <stage waitingTime="PT5S">
            <default>
               <agentGroupRanks>INF   1</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT35S">
            <default>
               <agentGroupRanks>INF  INF</agentGroupRanks>
            </default>
         </stage>
         <stage waitingTime="PT40S">
            <default>
               <agentGroupRanks>2  INF</agentGroupRanks>
            </default>
         </stage>
      </callTypeRouting>
   </router>
   <serviceLevel>
      <awt>
         <row>PT20S</row>
         <row>PT40S</row>
         <row>PT20S</row>
      </awt>
      <target>
         <row>0.8</row>
      </target>
   </serviceLevel>
</ccmsk:MSKCCParams>
