element <serviceTimesMultTransfer>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ssj:DoubleArray
Content: | complex, 1 element
Defined: | locally at 1 location

XML Representation Summary
<serviceTimesMultTransfer>
Content: | row*
</serviceTimesMultTransfer>

May contain elements (1):

  row (type extension of ssj:doubleList) |

May be included in elements (2):

  inboundType (type ccmsk:InboundTypeParams), | outboundType (type ccmsk:OutboundTypeParams)

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:CallTypeParams [def]

Annotation
Determines the service time multiplier for customers transferred to another agent after the service. This multiplier affects the service time with the primary agent, before the call transfer occurs, and is applied in addition to the regular service time multiplier given by the `serviceTimesMult` attribute. The given 2D array corresponds to a I x P matrix giving a multiplier for each agent group and main period. If this 2D array contains a single value, the given value is used for all agent groups and main periods. If the array contains a single row or column, the row or column is repeated as needed. If this element is omitted, the default multiplier of 1 is used.

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