complexType "ccapp:ServiceLevelParams"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/app
Content: | complex, 1 attribute, 2 elements
Defined: | globally in ccapp.xsd, see XML source
Includes: | definitions of 1 attribute and 2 elements
Used: | at 1 location

XML Representation Summary
<...
| name | = | xsd:string
| >
Content: | awt, target?
</...>

Content Elements (2):

  awt (type ssj:NonNegativeDurationArray), | target (type ssj:DoubleArray)

All Direct / Indirect Based Elements (1):

  serviceLevel (type ccapp:ServiceLevelParams) |

Known Usage Locations

- As direct type of elements (1):

  serviceLevel (type ccapp:ServiceLevelParams) |

Annotation
Represents the parameters used for estimating the service level. This comprises acceptable waiting times and service levels for segments regrouping contact types and main periods. This element requires one Ki' x P' matrix of acceptable waiting times, and can accept an optional matrix of target service levels with the same dimensions. Here, Ki' corresponds to the number of segments regrouping inbound contact types, and P' represents the number of segments regrouping main periods.

If no segment of inbound contact type is specified explicitly in the model parameters, Ki'=Ki+1 if Ki>1 and Ki otherwise. Here, `Ki` is the number of inbound contact types in the model. In a similar way, if `P>1` and no segment regrouping main periods is given explicitly in model parameters, `P'=P+1` where `P` is the number of main periods.

Element (k, p) where k=0, ..., Ki-1 and p=0, ..., P-1 indicates the acceptable waiting time or target service level for contact type k during main period p. When k=Ki, ..., Ki'-1, one gets values for user-defined contact type segments, whereas when p=P, ..., P'-1, one gets values for user-defined period segments. The values k=Ki'-1 and p=P'-1 refer to the segment regrouping all inbound contact types and main periods, respectively.

Each matrix must provide a value for each segment of contact types, and main periods, but the following shortcuts are supported for convenience. If a matrix contains a single row and P'>1 columns, the row is duplicated Ki' times; the same quantity is used for every contact type. If the matrix contains a single column (and Ki'>1 rows), the column is duplicated P' times; the same quantities are used for every period. If it contains a single element, the value is used for all contact types and periods.

XML Source (w/o annotations (4); see schema source)

<xsd:complexType name="ServiceLevelParams"> <xsd:sequence> <xsd:element maxOccurs="1" minOccurs="1" name="awt" type="ssj:NonNegativeDurationArray"> </xsd:element> <xsd:element maxOccurs="1" minOccurs="0" name="target" type="ssj:DoubleArray"> </xsd:element> </xsd:sequence> <xsd:attribute name="name" type="xsd:string"> </xsd:attribute> </xsd:complexType>

Attribute Detail
name

  Determines the name associated with this matrix of service level parameters. For example, this name can be used to denote the AWT if the same AWT is used for all contact types and periods.

  Type: | xsd:string
  Use: | optional
  Defined: | locally, within (this) ccapp:ServiceLevelParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:attribute name="name" type="xsd:string"> </xsd:attribute>

Content Element Detail
awt

  Determines the Ki' x P' matrix of acceptable waiting times giving the AWT for each contact type and period.

  Type: | ssj:NonNegativeDurationArray, complex content
  Defined: | locally, within (this) ccapp:ServiceLevelParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="1" name="awt" type="ssj:NonNegativeDurationArray"> </xsd:element>

target

  Gives the Ki' x P' matrix containing target service level for each contact type and period. This matrix is used for optimization only; it does not affect simulation.

  Type: | ssj:DoubleArray, complex content
  Defined: | locally, within (this) ccapp:ServiceLevelParams complexType

  XML Source (w/o annotations (1); see schema source)

  <xsd:element maxOccurs="1" minOccurs="0" name="target" type="ssj:DoubleArray"> </xsd:element>

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