group "ccmsk:VectorsOfRanks"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Content: | 6 elements
Defined: | globally in ccmsk.xsd, see XML source
Includes: | definitions of 6 elements
Used: | at 2 locations

Complex Content Model (agentGroupRanks | agentGroupRanksRel | agentGroupRanksFunc)?, (queueRanks | queueRanksRel | queueRanksFunc)?

Content Elements (6):

  agentGroupRanks (type ssj:doubleList), agentGroupRanksFunc (type ssj:Named), agentGroupRanksRel (type ssj:doubleList), | queueRanks (type ssj:doubleList), queueRanksFunc (type ssj:Named), queueRanksRel (type ssj:doubleList)

Known Usage Locations

- In definition of global complexTypes (2):
  ccmsk:DefaultCaseParams, ccmsk:RoutingCaseParams

XML Source (w/o annotations (6); see schema source)

<xsd:group name="VectorsOfRanks"> <xsd:sequence> <xsd:choice minOccurs="0"> <xsd:element name="agentGroupRanks" type="ssj:doubleList"> </xsd:element> <xsd:element name="agentGroupRanksRel" type="ssj:doubleList"> </xsd:element> <xsd:element name="agentGroupRanksFunc" type="ssj:Named"> </xsd:element> </xsd:choice> <xsd:choice minOccurs="0"> <xsd:element name="queueRanks" type="ssj:doubleList"> </xsd:element> <xsd:element name="queueRanksRel" type="ssj:doubleList"> </xsd:element> <xsd:element name="queueRanksFunc" type="ssj:Named"> </xsd:element> </xsd:choice> </xsd:sequence> </xsd:group>

Content Element Detail
agentGroupRanks

  Determines the vector of ranks used for selecting an agent group at a given stage of routing.

  Type: | ssj:doubleList, simple content
  Defined: | locally, within (this) ccmsk:VectorsOfRanks group

  XML Source (w/o annotations (1); see schema source)

  <xsd:element name="agentGroupRanks" type="ssj:doubleList"> </xsd:element>

agentGroupRanksFunc

  Represents a user-defined function computing ranks. The `name` attribute gives the name of a class implementing the `RankFunction` interface from package `umontreal.iro.lecuyer.contactcenters.router`. Eight signatures of constructors are looked for, in that order: `(CallCenter, int, Map),` `(CallCenter, int),` `(CallCenter, Map),` `(int, Map),` `(CallCenter),` `(Map),` `(int),` and `()` (no argument). The first matching constructor is used to create the function object. The `CallCenter` class comes from package `umontreal.iro.lecuyer.contactcenters.msk.model,` the integer corresponds to the index of the call type, and the map comes from `java.util.`

  If the constructor accepts a map, it is given a map whose keys are of type `String` and values are of type `Object.` The given map is filled with the properties parsed from the `prpoerties` child element. This can be used to pass parameters to custom rank functions.

  Some rank functions require complex state information, such as statistics observed during some time periods. In such cases, mechanisms need to be initialized at the beginning of simulation steps, and started during time intervals the rank function is used. For this, the rank function object might implement the `Initializable` and `ToggleElement` interfaces in package `umontreal.iro.lecuyer.contactcenters.` At the beginning of each step, the simulator calls `init()` on each initializable rank function, then `start()` for each function implementing `ToggleElement.`

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccmsk:VectorsOfRanks group

  XML Source (w/o annotations (1); see schema source)

  <xsd:element name="agentGroupRanksFunc" type="ssj:Named"> </xsd:element>

agentGroupRanksRel

  Determines the vector of ranks used for selecting an agent group at a given stage of routing relative to the previously used vector. When a relative vector of ranks is used, the rank for an agent group is determined by adding the previous rank to the given value. If the previous rank is infinite, only the given value is used. If the given value is infinite, the rank becomes infinite as well.

  Type: | ssj:doubleList, simple content
  Defined: | locally, within (this) ccmsk:VectorsOfRanks group

  XML Source (w/o annotations (1); see schema source)

  <xsd:element name="agentGroupRanksRel" type="ssj:doubleList"> </xsd:element>

queueRanks

  Determines the vector of ranks used for deciding in which waiting queues a call not served immediately goes in. This element is optional; if it is omitted, the vector of ranks for queueing is obtained using `agentGroupRanks` or `agentGroupRanksRel.`

  Type: | ssj:doubleList, simple content
  Defined: | locally, within (this) ccmsk:VectorsOfRanks group

  XML Source (w/o annotations (1); see schema source)

  <xsd:element name="queueRanks" type="ssj:doubleList"> </xsd:element>

queueRanksFunc

  Similar to `agentGroupRanksFunc` for ranks associated with waiting queues.

  Type: | ssj:Named, complex content
  Defined: | locally, within (this) ccmsk:VectorsOfRanks group

  XML Source (w/o annotations (1); see schema source)

  <xsd:element name="queueRanksFunc" type="ssj:Named"> </xsd:element>

queueRanksRel

  Similar to `agentGroupRanksRel` for priorities of queues. This element is optional; if it is omitted, the vector of ranks for queueing is obtained using `agentGroupRanks` or `agentGroupRanksRel.`

  Type: | ssj:doubleList, simple content
  Defined: | locally, within (this) ccmsk:VectorsOfRanks group

  XML Source (w/o annotations (1); see schema source)

  <xsd:element name="queueRanksRel" type="ssj:doubleList"> </xsd:element>

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