element <previewTime>

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Type: | ccmsk:ServiceTimeParams
Content: | complex, 8 attributes, 4 elements
Defined: | locally at 1 location

XML Representation Summary
<previewTime
| agent | = | xsd:int
| distributionClass | = | xsd:string
| estimateParameters | = | xsd:boolean : "false"
| generatorClass | = | xsd:string
| group | = | xsd:int
| mult | = | xsd:double : "1"
| shift | = | xsd:double
| unit | = | ("NANOSECOND" | "MICROSECOND" | "MILLISECOND" | "SECOND" | "MINUTE" | "HOUR" | "DAY" | "WEEK")
| >
Content: | defaultGen?, preGen?, wrapGen?, periodGen*
</previewTime>

May contain elements (4):

  defaultGen (type ssj:RandomVariateGenParams), periodGen (type extension of ssj:RandomVariateGenParams), | preGen (type ssj:RandomVariateGenParams), wrapGen (type ssj:RandomVariateGenParams)

May be included in elements (1):

  outboundType (type ccmsk:OutboundTypeParams) |

Usage / Definition Locations

- Within global complexTypes (1):
  ccmsk:OutboundTypeParams [def]

Annotation
Determines the distribution of the preview times for calls of this type. The preview time is used to determine if the right customer has been reached by the dialer, and is added to the service time if right party connect occurs. If a call is a wrong party connect, this gives the time the agent is busy (the service time is unused). The probability that a call is a right party connect can be adjusted using `probRPC.` Omitting this element results in all preview times to be 0.

This element works in a way similar to `serviceTime` except that preview times are generated for outbound calls only. Moreover, the multipliers for preview times are applied in a way similar to service times, except that the attribute name for the multipliers is `previewTimesMult.`

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