simpleType "ccmsk:ContactSelectionScore"

Namespace: | http://www.iro.umontreal.ca/lecuyer/contactcenters/msk
Defined: | globally in ccmsk.xsd, see XML source
Used: | at 1 location

Datatype Representation Summary ("WEIGHTONLY" | "QUEUESIZE" | "LONGESTWAITINGTIME")

All Direct / Indirect Based Attributes (1):

  ccmsk:RouterParams/@contactSelectionScore |

Known Usage Locations

- As direct type of attributes within complexTypes (1):
  ccmsk:RouterParams/@contactSelectionScore

Annotation
Parameter indicating how the contact selection score is computed by agents' preference-based routers.
Type Definition Detail

Type Derivation Tree xsd:string ccmsk:ContactSelectionScore (restriction)

Derivation: | restriction of xsd:string
Facets: |
enumeration: |
"WEIGHTONLY" | - | The score for an agent group i for contact type k corresponds to the weight w GT (i, k).
"QUEUESIZE" | - | The score corresponds to the number of contacts in queue multiplied by w GT (i, k).
"LONGESTWAITINGTIME" | - | The score corresponds to the longest waiting time of the queued contact of type k multiplied by the weight w GT (i, k).

XML Source (w/o annotations (4); see schema source)

<xsd:simpleType name="ContactSelectionScore"> <xsd:restriction base="xsd:string"> <xsd:enumeration value="WEIGHTONLY"> </xsd:enumeration> <xsd:enumeration value="QUEUESIZE"> </xsd:enumeration> <xsd:enumeration value="LONGESTWAITINGTIME"> </xsd:enumeration> </xsd:restriction> </xsd:simpleType>

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