3 120.0 numPeriods and lengthPeriod (minutes) 3 35.0 numAgents and base arrival rate 4 40.0 " 3 25.0 " 2 nCounselors 12 30.0 numSlots and slotLength (minutes) 0.8 0.05 r p 6.0 s (minutes) 280.0 50.0 mua sigmaa (seconds) 26.0 4.0 mub sigmab (minutes) -100.0 60.0 mur sigmar (seconds)