Call Centers Optimization Library
V.2.

Package umontreal.iro.lecuyer.ccoptim.cp

This package implements the single period multi-skill call center staffing algorithm of Cezik and L'Ecuyer (2008).

See: Description

Package umontreal.iro.lecuyer.ccoptim.cp Description

This package implements the single period multi-skill call center staffing algorithm of Cezik and L'Ecuyer (2008).

An external linear solver library, such as Cplex, is required. This package also implements various extensions of the cutting-plane algorithm.

Some variants uses a CTMC simulator, as described in Buist et al. (2008).

Important note: If the simulator uses RepSimParams, then the call center must have only 1 period.

Call Centers Optimization Library
V.2.