Call Centers Optimization Library
V.2.

Call Centers Optimization Library
API specification

CCOPTIM is a Java library for call center optimization.

See: Description

Other Packages 
Package Description
umontreal.iro.lecuyer.ccoptim.approx
This package implements various single period multi-skill call center approximation algorithms.
umontreal.iro.lecuyer.ccoptim.approx.mmc
This package implements the approximation formulas of Erlang A, B and C for the M/M/c queueing model.
umontreal.iro.lecuyer.ccoptim.cp
This package implements the single period multi-skill call center staffing algorithm of Cezik and L'Ecuyer (2008).
umontreal.iro.lecuyer.ccoptim.fluid
This package implements stochastic fluid approximations for the staffing problem of multi-skill call centers.
umontreal.iro.lecuyer.ccoptim.fs
This package contains the staffing algorithm based on a new fluid model.
umontreal.iro.lecuyer.ccoptim.pbk
Implements the single period staffing optimization Pot et al.
umontreal.iro.lecuyer.ccoptim.routing
This package implements most of the routing policies presented in: Call Center Routing Policy Using Call Waiting and Agent Idle Times.
umontreal.iro.lecuyer.ccoptim.routing.function
The routing functions in this package are used only for the routing policy OVERFLOWANDPRIORITY.
umontreal.iro.lecuyer.ccoptim.routing.gencmu
This package contains the function classes that can be given as the derivation function to the generalized- routing policy.
umontreal.iro.lecuyer.ccoptim.routing.opt  
umontreal.iro.lecuyer.ccoptim.routing.opt.obj
This package contains the objective functions for the routing optimization programs.
umontreal.iro.lecuyer.ccoptim.rs
This package implements the randomized search algorithm for the staffing optimization of multi-skill call center.
umontreal.iro.lecuyer.ccoptim.scheduling
Scheduling optimization for multi-skill call centers and many periods.
umontreal.iro.lecuyer.ccoptim.scheduling.ts
Call center scheduling optimization using a two-step approach.
umontreal.iro.lecuyer.ccoptim.stochcp
The package contains the programs and classes for the stochastic staffing with recourse and arrival-rate uncertainty.
umontreal.iro.lecuyer.ccoptim.stochcp.scen
This package contains programs to generate random scenarios for the stochastic staffing problems.
umontreal.iro.lecuyer.ccoptim.util
This package provides utility functions.
umontreal.iro.lecuyer.ccoptim.web
This package contains tools and programs for the web.
umontreal.iro.lecuyer.ccoptim.ww
Implements the optimization algorithm of Wallace and Whitt (2005).
Call Centers Optimization Library
V.2.