See: Description
Interface | Description |
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RoutingObjectiveFunc |
This class represents the objective function of the routing problem.
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Class | Description |
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AbstractRoutingObjFunc |
Abstract class to implement the objective function for the routing optimization.
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RoutObjFuncAbandon |
Routing objective function that penalizes on the abandonment level of each call type and globally.
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RoutObjFuncAsaAban |
Routing objective function that penalizes on the average speed of answer (ASA) and
the percentage of abandonments of each call type and globally.
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RoutObjFuncMatchRate |
Routing objective function that penalizes if the match rates are not satisfied.
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RoutObjFuncMatchRateA |
Routing objective function that penalizes if the match rates are not satisfied.
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RoutObjFuncMaxInfeasibleSL |
Routing objective function that penalizes based on the worse service level (either
call type or global).
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RoutObjFuncMaxInfeasibleSL2 |
Routing objective function that penalizes based on the worse service level (either
call type or global).
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RoutObjFuncMeanWait |
Routing objective function that penalizes on the average waiting time of
each call type and globally (waiting of all calls, whether served or abandoned).
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RoutObjFuncOccuFairness |
Routing objective function that penalizes when the occupancy of the agent groups
are not equal.
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RoutObjFuncSLAbandon |
Routing objective function that combines the service level and abandonment penalties.
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RoutObjFuncSLAbandonArrival |
Routing objective function that combines the service level and abandonment penalties.
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RoutObjFuncSLAbandonMatch |
Routing objective function that combines the service level, abandonment and
match rate penalties.
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RoutObjFuncSLFeasible |
Routing objective function that penalizes each call type that do not
meet its service level target.
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RoutObjFuncSLFeasibleMin |
Routing objective function that penalizes each call type that do not
meet its service level target.
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RoutObjFuncSLOccuFair |
Routing objective function that is the sum of @linkRoutObjFuncSLFeasible
and @linkRoutObjFunctionOccuFairness.
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RoutObjFuncWait |
Routing objective function that penalizes on the average waiting time of
each call type and globally (waiting of all calls, whether served or abandoned).
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RoutObjFuncWaitAban |
Routing objective function that penalizes on the average waiting time
the percentage of abandonments of each call type and globally.
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