Call Centers Optimization Library
V.2.

Package umontreal.iro.lecuyer.ccoptim.rs

This package implements the randomized search algorithm for the staffing optimization of multi-skill call center.

See: Description

Package umontreal.iro.lecuyer.ccoptim.rs Description

This package implements the randomized search algorithm for the staffing optimization of multi-skill call center. This algorithm is described in Avramidis et al. (2009).
Call Centers Optimization Library
V.2.