public class GenerateWWExample extends Object
RouterPolicyType.AGENTSPREF
.
Each groupToTypeMap
has 1 or 2 types.
Each typeToGroupMap
has 2K - 1 groups.
Specialist groups have always the highest routing priorities.
This means the original agent groups and routing policy are discarded in the
new call center model.
Note that the service rates must be independent of the agent groups.
This new call center model can be optimized using a different optimization method, then compare its results with the algorithm of Wallace and Whitt (2005).
Modifier and Type | Method and Description |
---|---|
static void |
createNewXMLParameters(CallCenterParams ccp,
String filename)
Creates a new call center parameter file with new agent groups and routing,
based on the given call center parameters.
|
static void |
main(String[] args)
Creates a new call center parameter file that is compatible with the
model of Wallace and Whitt (2005).
|
static void |
makeNewModel(CallCenterParams ccp)
Changes the groups and routing of the given call center parameters.
|
public static void makeNewModel(CallCenterParams ccp) throws Exception
ccp
- the call center parametersException
public static void createNewXMLParameters(CallCenterParams ccp, String filename) throws Exception
makeNewModel(umontreal.iro.lecuyer.contactcenters.msk.params.CallCenterParams)
and it will modify the object ccp
.ccp
- the call center parametersfilename
- the filename of the new call center parametersException
public static void main(String[] args) throws Exception
args
- see descriptionException