public class LeastWaitFirstRouting extends Object
AGENTSPREF
so that an idle agent will
choose in priority the call queue where the first call in line as waited the least.
This is to improve the service level quality.
Calls of the same type still respect the FCFS policy.
This policy is similar to BestSLFirstRouting
, without the acceptable waiting time (AWT)
condition.
The router works as following. The ranksTG
works like
the AGENTSPREF
policy when a new call arrives.
The difference is when an agent becomes free. The router will select
the call waiting queue where the first call in line has waited the least.
Modifier and Type | Class and Description |
---|---|
static class |
LeastWaitFirstRouting.LeastWaitFirstRouter |
static class |
LeastWaitFirstRouting.LeastWaitFirstRouterFactory |